iFish+Ramen

Reviews 3

SC

Scott Merchant

It makes me so sad to write this bad review, but I have to let people know. Ive been going to ifish for almost 2 years now and attend their happy hour regularly. My Partner and I have easily spent a couple thousand dollars since we started eating there and have, on multiple occasions, brought large parties to spend there also. I must say that the service has gone completely downhill and I wont be going back. Tonight I brought (yet another) group of 5 people to this restaurant because I like to share good food with people and spread the word. I confirmed a reservation for 7 and asked for a quiet table. We arrived and were treated rudely by the Assistant Manager (who is a hot mess, cover up those hickies girl!) and told we couldnt sit in the other part of the restaurant where it was much quieter. I asked the server, Josh, to speak to April, the manager and we were then moved to the quiet table we requested. Everything was going well as expected with Josh, who is an amazing server, and we ordered apps, drinks and then main courses. Upon receiving my Red Snapper Nigiri, I began eating it and bit down on a couple of bones. GROSS. But it wasnt the end of the world and I sent it back. showing the server the bones. I ordered the grilled salmon steak and veggies entre and it came out with one other dish. We then waited an extra 30 minutes for the rest of the tables meals to arrive. I took a bite of my fish and immediately bit down on a bone after bone after bone. I showed them to the server decided to keep eating some fish and the veggies it given the terrible tardiness of the food. There should NEVER be bones in the fish at a sushi place, period. One every great great while, but two in one sitting was ridiculous. When we received the bill I saw that I had been charged for both the Nigiri and the Grilled salmon (the two pieces of fish that had bones in them). I was a little upset but, like I said, we have been coming to ifish for a long while repeatedly so I was sure they would take care of it. I informed the server that I didnt want to pay for fish that had bones in it. He summoned April the manager. The manager, April, who normally is cordial and well put together came to our table at the end of the meal (50 minutes after we asked to speak to her) and I must say that she looked like she had just stepped off the colfax bus. I spoke to hear about the bill and she said she would take care of it. She returned and I saw that she credited me 8.50 for the two menu items with bones. Now, heres where things get silly. If you have a customer that is a constant repeat customer who regularly brings large groups to eat at your restaurant, wouldnt you want to just take care of them for the bones in their fish? I asked the server to speak to April again, he returned saying "she wont change it". So I asked to speak to her again. She took her sweet time coming to our table where she was confrontational and rude. She said she refunded me $3.00 for the nigiri and then $5.50 for the salmon. So essentially I paid $9.00 for 5 small pieces of steamed broccoli and some greens. When I confronted her about that, she gave some bullshit story about how she only has a certain amount of money to refund each night and she had reached her limit. I called bullshit, paid the bill and told her she had lost a customer. She was rude in responding and frankly could care less about serving us. Its so sad when such a remarkable restaurant falls into terrible customer service as a result of a bad manager. This is truly not customer service that one would expect from an establishment like ifish and I will be contacting the owner promptly. While this was once a great place to dine, it has become a terrible representation of the product and the proprietor and I would not recommend it to anyone. That is, unless, you want your food out at different random times, and bones in your fish. Bye bye ifish. On to better places!

HE

Heather Tiernan

I used to LOVE this place. My friends and I have been regular customers at ifish since We moved to Denver three years ago. We used to go at least once a week and now We will never go back. Last week a few of us went for happy hour and I had almost finished my edamame when I bit into one and there was a worm hanging out of it. We had barely touched our sushi at this point and then had no intention of eating anymore. The worst part was not the worm, it was how the employees handled the situation. First, our waitress tried to justify it by telling us she lived outside and ate worms and they really arent bad. Next, the "manager" who told us it was her last day, offered to give us 15% off and take the edamame off. ...ok, but we did not want any of the food at this point. So they bring us our bill and the edamame was still on the bill and no discount was taken off. The "manager" justified this by saying they gave us free drinks, which is true, but we did not ask for the drinks, we asked for edamame and sushi hold the worms. The situation escalated and one of the employees had the nerve to accuse us of putting the worm in our own food.. Pretty insane. The manager agreed to give us gift cards... that we were not allowed to use during happy hour. I have never heard of a gift card with restrictions. The staff was extremely rude AND disrespectful!!! And come to find out a few days later, we checked our bank statements and one of my friends was overcharged. He called ifish to speak with mark the manager and mark found the receipt... One of these ridiculous employees WROTE IN their own tip. And mark defended them saying they mistakenly thought it was a different tables bill... So does that mean they were writing in a tip on someone elses bill? Absolutely classless and Im pretty sure that is 100% illegal. Overall WHAT A JOKE of a restaraunt. It was much better with the old management and the staff is absolutely awful. DO NOT GO HERE if you want your food worm-free and you dont want to wait 30 minutes in between every time your waiter comes back to the table. Terrible. Just no.

KA

Kassidy Foster

The worst customer service I have ever experienced. Order from here frequently because of convenience and will never go back. Placed an online order through their website (which we had done before). We picked up our food, got home and noticed that we were missing a roll. Called back and the hostess said we could come and get the roll. When we went back she explained to us that we would have to pay for the roll, even though we were already charged for our entire meal through ChowNow. Our order was on the ChowNow screen RIGHT next to the register. It was correct and included our entire order with the full amount charged, just like the confirmation email sent by ChowNow. She then insisted that even though we were charged through ChowNow for our entire order we "didnt purchase the roll at iFish" because their staff entered the order in wrong and forgot our roll. She continued to explain that they would have to pay ChowNow the full amount but since they rang up our order wrong they are short about $10 in their payment to ChowNow. NOTHING about the fact that they got our order wrong, did not care that we had already paid for it and insisted that this was what her boss would say. We were not about to pay for the roll again and when asked how to contact ChowNow to receive a refund her response was "I dont know." I have never experienced a front staff being so unhelpful and care so little about the happiness of her customers. Little does she know that $10 cost her a frequent customer.