Chick-fil-A
| Address: | 35 Rowland Way, Novato, CA 94945, USA |
| Phone: | +1 415-897-7710 |
| Site: | chick-fil-a.com |
| Rating: | 4.1 |
| Working: | 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM Closed |
Location
Photos 100
Reviews 14
WI
William Joyce
Great and warm service. Danny (the operator) only hires and keeps the people who are determined to work hard at this Chick Fil-A location. The premises are well maintained, the environment inside the restaurant feels like a fine diner rather than a typical fast food location, the employees make you feel happy at the counter, the food is usually consistent, the restrooms are clean and tidy, and the food is brought to your table rather quickly. Any problems you have can be taken with any employee and they will cooperate with you until your problem is solved. I am and will remain a regular customer here. Everyone DROP the contreversy the head of Chick Fil-A has caused with homosexuals and what-not. NONE of that discrimination takes place anywhere on the grounds and people who gave this place a bad review without even visiting, I suggest you change your review until youve actually tried it.
TH
TheShizue777
Theyre still working out the kinks it seems. Take the soft-serve Ice Dream. When asked for in a large cup, one day (when it first opened) I got a generous serving which peaked just above the domed lid. Today, when I drove through the drive-thru and asked for the same, I had to verify with the woman who handed me the cup if it was supposed to be a large. She verified it with another woman standing off to the side that it was indeed a large. When I got home, I saw that I was underserved. Not only did the ice cream barely reach the rim of this large cup, there was a nice big hole minus any Ice Dream in the center. I called the franchise and spoke with the owner, Danny. He said to make sure and bring any and all problems to the attention of management and offered to give me a free Ice Dream next time. As I said, theyre still working out the kinks.
MA
Mark Oliver
I went into the restaurant - not the drive thru. Great chicken burgers, good fries, tasty shakes, clean restaurant. Overall good service. I ordered online on the app. Two issues: Issue 1: they did not add my requested sauces to the order. Maybe they put the sauce on the burgers when they made them, but I would have wanted them separated out in the order in their containers. Issue 2: on the app they promoted a free burger to get me to use the app. At checkout, on the app, when pre-paying - I could not see the free burger offer anywhere. Felt like a bait & switch. One of the servers did help me bring my food out to my car.
AA
Aaron Leong
Has Chick-fil-A gone upscale? Granted, I havent walked into this restaurant since 2008, but my goodness, based on the decor and experience of this location, I think the business is trying to be modern, hip, fancy-ish, and not cheap, not fast fastfood. The furniture (booths, specifically) are not kid- or clean-friendly. The bathroom doors are marked M and F, for a place meant for kids who many have not figured out what those stand for. The food was also overcooked, so nothing to shout about. I used to love their waffle fries, but they ruined it here. This is sad and I hope this is just isolated to the Novato location.
RO
Roman Jacopi
Clean Comfortable and food is actually not bad for fast food. More healthier options than I expected. Try the grilled chicken club sandwich and chick n strips and nuggets. My favorite sauces were the honey BBQ and the ranch. Love the fact that they try and make everything in house for freshness. Employees are nice and friendly. The only dark cloud I see with this chain is that the chicken is highly processed with antibiotics but they are trying to change that. I will definitely be back ! Thanks
ER
Eric Greatwood
One of the only ones in the area. I stop here on my way to the city for a quick bite. They are fast and friendly. Though I think they are pressured to be over the top friendly and it comes off that way. I hope their corporate team relaxes a little bit. Their employees take pride in their work. But do seem a but stressed from having to say "my pleasure" all the time. They really do try to sell it, but in my opinion it doesnt seem to be what they would choose to say.
JO
John Hayes
Well first off it felt like I was at a wendys. Then the weird ambiance felt like I was eating there at midnight because there was barely anyone eating there. The last thing was then should say that there are no refills on new drinks they have because I was shocked when I couldnt get a refill, plus the cashier didnt even offer me water instead. So overall a 2 star chick-fil-a franchise. Not what my family and I came to expect from chick-fil-a
SA
Sarah Hamilton
I love Chick-fil-A and have been to several all over the country, but this one is under managed and dirty. Every time I have been here in the last two years, they have been slow and gotten the order incorrect. The tables are dirty, the bath room is dirty. Trash is piling up. If I was the manager, I would like to know that things are not getting done at this location. The soup was really thick and salty like it had never been diluted. Yuck.
MA
Mary Miller
A small, dessicated piece of meat crusted with hard, chewy breading and no lettuce or other condiments served on a lifeless white bun. This was the $6.50 grilled chicken sandwich. A 2 oz serving of small chicken chunks spread over some limp lettuce with a single cherry tomato. This was the $8.30 chicken salad. I can pay this at Boudin and get amazing, fresh food. Both served by a distracted waitress. Never, ever return.
AN
Anthony S
Dont go through the drive-thru... the slowest service available to man. I waited for 20 minutes just to get up to the window to get my food, and there were only 7 cars ahead of me. I attempted to complain, and the drive-thru person just ignored me. Another time I went inside to order, and again had to wait about 15-20 minutes for my food after I placed my order. I dont think Ill ever be back
SW
Swimmertime Pool & Spa
Wow mind blown super fast friendly service and most definitely the best spicy chicken sandwich Ive had from any fast food restaurant and I particularly dont like french fries so the fact that I could get soup with my meal freaking fantastic Id give a 6th star if I could thank you for my experience Chick-fil-A
DU
Dustin E
They were so slow at getting out orders... It was silly. They messed up literally every order before us, which was making other customers really agitated... And then they dropped out milkshake on the ground -- so it had to be remade. It took us almost 20 minutes to get a small milkshake. It was terrible.
FR
Francielly Soares
I love this place, but the drive tru today got me really mad... I like to eat chicken fill a because of the chicken fill a sauce, I asked twice for they dont forget my sauce, when I got home for eat they didnt put any sauce on my bag :( please pay attention when the people ask, Im really disappointed :/
CO
Connor Ripple
Its a larger- sized Chick Fil A compared to the other ones I have been at. The downside is it is also much louder and busier than other Chick Fil As which usually have a more relaxed environment. The food is really good though! It is a little expensive but thats okay.
