Address: | 10040 N 43rd Ave, Phoenix, AZ 85051, USA |
Phone: | +1 623-234-8530 |
Site: | koryosushiandbbq.com |
Rating: | 3.4 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 12AM–10PM 12AM–9PM |
DA
Danny S
After driving about 4-5 hours and finishing a Mission trip, we had about 4 hours of free time until our flight. We were in the mood for some Korean food and after searching on Google we found this place. The reviews were not bad so we decided to eat there. Although we didnt make reservations, and maybe should have since we had a group of about 15, when we got there the lady was very surprised by the large group. She was complaining that we didnt call beforehand to make reservations, but it wasnt that busy, maybe 3 tables with a maximum of 4 customers. I know Korean restaurants in Dallas (where I am from) are busy on Friday nights. We told her that we are sorry and told her our situayion. As we sat down and looked at the menu I was very excited and couldnt choose what to eat. I was stuck between the Bulgogi and Ddukk Mandoo Gook (rice cake with dumpling soup) you cant go wrong with Bulgogi, but since I had it the night before at the mission trip I decided to go with the soup. This is where it all starts... As we were ordering, she got through our table/group with had about 10 people. When she got to the other table, she started complaining that we shouldnt order individual items and that its going to take like an hour to get our food out. We repeatedly told her that its okay, take your time, we have plenty of time. But she had an attitude. It felt like since it was a couple of hours before closing, they didnt want to work and serve customers. If you have that kind of mindset, you shouldnt run a restaurant at all. After all that ordering chaos I thought everything was gonna go smoothly and maybe we would have a nice chit chat and get to know more about each other since were both Koreans from two different cities. But as the side dishes and rice came out, she only served 1 table, handed out rice to a few, left the tray (still with rice on it) on the empty table next to us, and one of the rice bowls had some red liquid stain on the rice, I wanna say its from the Kimchi. When I got my Ddukk Mandoo Gook, it looked delicious. I tried it and that first sip burned my throat, not because of the temperature but because it was basically black pepper. It wasnt bad, but it was the most peppery soup I have ever tasted. I think I drank 3 cups of water and the Dumpling didnt have that much flavor, or because of the black pepper I couldnt taste anything. Another one of my members got the Galbi Tang (Beef Short Rib Soup). That took almost an hour to come out and when it did, the beef was completely frozen on the inside! Thats when we all had it. If youre gonna complain that its gonna take a long time for our foods to come out and we tell you that we have alot of time, at least cook the food! In the end, we werent charged with that item but that will be the last time we will be visiting this restaurant. We go on a mission trip to Arizona every summer and thought maybe this restaurant could be our annual stop, but nope not after this horrible experience. We finished and payed for our meals and left a tip and pray that we will be the last customers who experience this.
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Joel Manly
Let me start by saying the food was pretty good, service absolutely sucked. There were only a couple of other tables so it wasnt busy yet we couldnt get water/soda refills without flagging server down, and then she would walk right past without even acknowledging us. She would then maybe come back , maybe not. For 6 people we got small dishes of sides, aprox 1 bite per person and then we would attempt to get her attention again. Only got 3 of the sides ever refilled, once. We ordered 4 orders of beef and one pork belly. She brought 2 of beef and the pork and told us that because table was full she would bring the 2 other beef when we were ready. When we were ready, she told us that no, she had brought double orders of the beef, BS. Not only had she told us that we still had 2 orders coming but the plates she had brought the beef on were the same size as the single order of pork plate. "4 orders" of beef netted each of the 6 of us about 4 bites. We argued but she insisted that she had brought 4 orders. We then get the check and find that they add 18% gratuity to all parties of 5 or more. I know a lot of places do this for 8 or more but 5?? Though that does explain her crappy attitude and total lack of effort. Signed CC slip with a notation signing under protest and detailing shortage. As soon as charge hits bill, I will protest the charge.
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Tim Burden
Im not the type to write negative reviews, but people should probably know what to expect coming here. I went in with my girfriend and we were not approached at the door for several minutes. I figured they were short staffed and busy so we just sat ourselves and waived hello to the one waitress working. The temperature was noticeably hot (July in Phoenix) and uncomfortable seemingly so they could save on A/C costs. After approx 15 minutes, we were approached for a drink order. Once it came, we placed and order then tasted our flat sodas, I decided enough was enough. Sweating and not confident in the prospect of them replacing the CO2 tank, I approached the waitress to cancel the order and tell her we were leaving. She frantically insisted we pay for the drinks. I didnt care to fight it so I paid $4.50 for the pleasure of being there. Once again, Im not prone to writing negative reviews. Mediocrity is no reason to for me to write anything, I just feel this experience is worth sharing. I give this place a two star rating and not one star because I have no gauge of the main food quality, though I doubt its appreciably different or better than the similarly-priced, nearby Cafe Ga Hyang, where the service is fast and friendly and the climate is controlled properly .
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Natalie Silva
NEVER AGAIN! Poor service from when we walked in. 6 of us in our party and we were dropped off at a table for 4. After a couple of minutes we just got our own extra chairs. Had a baby with us and never offered a high chair. When we asked for tea our options were sweet or unsweet, but we were not told the sweet tea was rasberry. When we tried to change it the waitress rolled her eyes at us. Then she brought out the unsweet tea and proceeded to refill the cups that already had rasberry tea. She told us when we finished that she would bring us full cups of unsweet tea. So my daughter went and dumped them out in the bathroom. When food was dropped off we were no longer attended to until the bill needed to be paid. CHECK YOUR BILL when you pay. We received original bill in one amount and we paid my credit bill had a higher amount. Coincidentally the original receipt empty disappears from the billfold when you sign the credit card receipt. I had to ask for it back to show them the difference. Unfortunately because there were 6 of us the tip was already included or I would have left a smaller tip. Food was not that great compared to other local Korean BBQ. Im definitely sticking with OHYA KOREAN BBQ on Thunderbird and 51st.