Blazing Onion Burger Company
| Address: | 3000 184th St SW #840, Lynnwood, WA 98037, USA |
| Phone: | +1 425-640-9100 |
| Site: | blazingonion.com |
| Rating: | 3.8 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–10PM |
Location
Photos 100
Reviews 6
VI
Victoria Bishop
We visited this location on a Saturday when it wasnt very busy. Ive been to the Tacoma Mall location before so I thought this location would be similar, sit down, order and get your food with great service. I was definitely surprised when that wasnt the case. We walked in and the server came up and told us we had to order first, strange to have two registers so close to each other especially with a couple of families trying to order at the same time. Then the server came back to seat us, she had a table for 4 with a chair on side right in a walkway. We had a party of 6 so this clearly didnt work. They had to push two tables together so we could all sit together. Then we waited. After about 10 minutes went by I had to call someone over to see if the kids meal could be rushed. They brought out the side of fruit and said the grilled cheese sandwich would be right out. Then about another 10 minutes two servers came out with our meals, the didnt speak up and just looked confused that we didnt know which order was which. They didnt know what burger was which and when the server asked me what I had and I told her a BBQ burger she guessed that the last burger she had was it, even though it had no BBQ sauce. It had mayo which wasnt listed as an ingredient included so I had to send it back to receive what I ordered. Finally the grilled cheese came out which was just two pieces of toast with cheese melted on them and cut in half... Not a sandwich. At this time we had to ask the server to bring a fork for the salad that was ordered and for napkins. Then about 5 minutes later the BBQ burger came back out and wasnt well done, it was bright pink inside with a tad if blood. This made me nauseous and I had to send it back, again. About 20 minutes later after everyone was done eating my burger came back out. Well done but with mayo. I was so tired of these teenagers not being able to get the order right that I went over to their desk and grabbed napkins to get the mayo off my food. Our whole experience was pretty bad overall and put a damper on our belated birthday/ Mothers Day lunch. Definitely dont recommend this location unless they do some retraining of their staff.
WA
warren bower
Ordering before youre seated is something new for me. The Lake Stevens Blazing onion has none of the following gripes from me. Get rid of the servers & cashiers in my dining future, thats fine. But make the basic dining rules work first. Like, apps before entrees. Drinks before or with apps. Everyone gets food around the same time. I have no doubt this is the future of fast casual dining. BUT Blazing Onion isnt really fast casual in my mind... Im thinking more Chiptole level, which would have been a better choice for dinner this evening. I realize this is a busy location but a few things did not work for me or our party of 3. 1) Ordering. -Our split order may have made things a bit more complicated for the kitchen. But that should be problem #2 to solve with a system like this when the party is sharing one table number. One of our partys meals came out a good 15 minutes before the rest and full 10 minutes before me or my date got our alcohol we ordered from the front desk. - Along the same lines, and in my mind problem #1 to solve with a serverless system such as this, our "shareable" or appetizer came out with the late entree. 2) While I chose BO over Claim Jumper across the sidewalk tonight because I knew it was cheaper, the combination of the "automated" service & then medicore food made me wish Id gone to Chipotle. I can get alcohol, quick service and consistent food there. All without the guesswork of using laminated pieces of paper for service. Red Robin is a good example in my mind of the transition to this type of dining that BO seems to be rushing into.
A
A Private User
Amazing experience!! We decided to try the kiosk for fun. I loved it because it had pictures of every food option. There was someone right there any time I had a question. I was a little slow because I couldnt decide what I wanted. My friends started their order on the other kiosk the same time I did, but finished before me. Their food was out before I was even finished on the kiosk!! You have a button at your table to call a server, so you never feel like you have to wait if you needed anything. However, I never really got to push it because there was staff checking in on us all the time. The food was better than Red Robin, and there were more options to choose from (and I love Red Robin). The prices were about the same as Red Robin. I wish I could have gotten bottomless sweet potato fries. However, when my sweets were out they they let me have unlimited steak fries anyways. The staff was so friendly, and the food was a great value. I highly recommend this place!!
CO
Cody Buchanan
Been here a few times and always enjoy the food but never the customer service. Took in voucher from my last visit for a free app after the manager gave it to us for poor customer service as that visit. Drinks took awhile, looked like they were understaffed I dont blame the waitstaff. Our food came and my wifes order was wrong, kitchen had to remake her burger and by the time it came out my meal was done. I was slightly irritated however I assumed her meal would be comped for the poor service. When I get the bill the server makes a big deal about how she comped our appetizer, but I already had a voucher for the free app. The thing that really irritated me was watching the manager standing at the bar the whole time chatting with a friend while the rest of the waitstaff struggled to provide good customer service. Unfortunately I think this visit will be my last.
JU
Justin Calhoun
Was craving a burger, decided to try this place out. I cant comment on the food, though; after paying up front, then being seated in the restaurant, I waited 40m before I had to flag down someone to find out where my order was; other customers had come in, ordered, eaten, and left in this time frame. The place was not very busy, either. They informed me that my order "had been started", but I find that difficult to believe by the way the kitchen staff started scrambling AFTER I complained. Rather than wait around, I simply demanded my money back and left; I had to get back to work. Terrible service; some silly wifi and key system is no excuse for inattentive servers and lost orders. While the manager was suitable apologetic, the damage is done; I cannot recommend this establishment to anyone.
CO
Cookngrl 1
Ive been going to the Lynnwood location for over four years. Always packed and absolutely spot on service! So many options with all kinds of flavors and variety with local natural meat, killer sauces and all you can eat fries! I dont even eat burgers but I will here. Husband and I split the meatloaf bigger, its huge! Full of flavor and moist. Killer cold beers on tap. Whoever is posting negative reviews about flavor obviously has an agenda. My hobby is cooking. We previously use to eat at the Snohomish location where we learned you can blaze up any burger: chipotle Mayo, pepper jack cheese and jalepenos. Yummy.
