Buffalo Wild Wings
| Address: | 12312 Bermuda Crossroad Ln, Chester, VA 23831, USA |
| Phone: | +1 804-318-9791 |
| Site: | buffalowildwings.com |
| Rating: | 3.1 |
| Working: | 11AM–12AM 11AM–1AM 11AM–12AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–12AM |
Location
Photos 100
Reviews 5
ST
Stephanie Butler
I have never in my life ever walked into a BDubs and receive such horrible service. We live out of town and normally always go to the Gainesville, VA location where they have superb service and food. We were expecting the same when visiting the Jeff Davis location while visiting out of town with friends & family. When we arrived with our party of 6 (one baby and one very pregnant lady) the host failed to greet us warmly upon our entrance. In fact, nobody was near the entrance to assist us. For a Saturday night, it wasnt busy at all so we were shocked nobody greeted us right away. When the host finally greeted us after waiting 5 minute, she asked us how many are in our group. We said six. She said okay Ill be back. We waited 10 minutes for her to walk back around and say how many are in your group again? We again, said six. We walks back and begins to slowly figure out how to put two tables together. She slowly walks back and guides us to our table without menus or silverware. We wait another 15 minutes before my very pregnant friend gets up and goes to the pick up counter and asks when a waitress will be with us. Finally a waitress randomly says, have you guys been helped yet?! And we preceded to order. I took my time ordering and made sure she wrote down everything because she said she was new and I know its not easy serving when you are new. She wrote down all of my order word for word. When our food finally came out, we did not have silverware and it was not right. My friends Buffalo wings were dry rub and she didnt get the extra cheese sauce she asked to use with her fries. She had to wait to eat because she didnt get cheese sauce with her fries and her wings were wrong. We all felt bad for eating without her because it had been so long since we got our food. I did not get the salad I ordered until all of us were basically done eating. At that point I snacked off friends and was full. My husband gets random bloody noses upon eating (nothing bdubs is at fault for) and he ended up getting one while we were in the restaurant. I panicked and asked another server to please get us napkins because we didnt have many at the table. He walks over to the cabinets and opens them where there is nothing in every cabinet. Long story short. I was appalled at the service of this location. The Manager did what she could to take money off of our check which was nice but if this happens often, this restaurant will not make any money. As always, the food was awesome. Service hands down sucked. It took us over 2 hours to get seated, eat and get out. We were exhausted - especially my baby and friend who was very pregnant. I will be going to a different location next time I visit.
CA
Carrie Bolton
I just had the worst experience at this location. I placed an order over the phone at 10:10 p.m., at that time I was told that my order would be ready in 30 minutes. I arrived at the restaurant and cashed out at 10:27 pm, at which time I was told that it would be 10 minutes before my food was ready. Myself and many other people were waiting for their orders and the pickup area, I asked multiple people and they said that they have been waiting 30 minutes or more. My food finally came out at 11:05 p.m., 55 minutes after my initial order. The excuse that I was given was that they only had two cashiers and two cooks and they were having a plumbing issue. Come to find out, my food had been sitting in the back for some time. Another gentlemans had been, as well. They said they can make my order on-the-fly, which is even further insulting because that means that they have the ability to make these orders quickly. When I asked what could be done to rectify the situation, I was not offered a refund, I was not offered an apology, I was offered nothing but excuses. This is not the only location that I have issues with when it comes to phone orders, but this is the only location that Ive ever had to wait an hour for chicken wings. Ill be calling the district manager tomorrow and I wont be returning to Buffalo Wild Wings until they learn how to better manage their restaurants.
RE
Reginold May
How I’m the first to review baffles me. Seeing as to how I’ve been told by co-workers about their bad experiences too. I pretty much have given up on this location! With it being a newer restaurant I wrote off my first 3+ terrible experiences. I gave them the benefit of a doubt that the poor service and food quality was the new staff and they’d find their way eventually. Unfortunately I was wrong and continue to be wrong. I have had these multiple bad visits in which I’ve gotten terrible service, cold food, improper orders and combinations of all 3… I can honestly say I have never had a good visit… After today I am probably never going back. After ordering my to-go order at 12pm it took 45 minutes for them to bring my order of wings, and tenders… (You know those things that are the primary part of their menu? That they make non-stop all day…) And after sitting at the bar watching others get their to-go orders 10-15 minutes before me (which the server mentioned was placed after mine) I about gave up before they finally brought it to me. After leaving and driving down infuriated from being late back to work now it hit me… Where is the only drink I asked for?... I guess the easiest part of my order which was the drink is with my business… LOST!!!!
MI
Mimi Layne
If I could rate this place a zero star thats what I would do. My family & I placed 2 separate orders via web for wings to be cooked extra extra extra extra extra crispy yes I know its crispy however we do not like soft chicken. When we went to pick up our order. It was not cooked as ordered. Gentleman that helped us tried to get them to correct it however his GM told him no they only can cook it twice. I asked to speak with GM and he stated policy was they can only cook it twice. I then stated is the buffalo wild wing policy or yours he first stated companies policy then he changed it by saying its his policy. This is his policy every night especially Tuesday nights. I then asked for a refund and told him that I have never had a problem at the Cary St. or Broad Street location. We only went to this location because we recently moved to area. Very disappointed and will not return to this location.
MI
Mike Towles
Awesome! Carryout order. "Ty" Female Representative was very kind, upbeat, pleasant attitude and eager to help. Along with taking orders on the phone, she was very respectful prior to answering being that I had arrived first. Prior to leaving when my order was ready, she took everything out of the bag, double checked it was all that I had ordered and with a smile she said Thank You and Hope to see you again! It is extremely hard to find awesome service like I had today so I will definitely pick this location over any other I have been to this far and will definitely come back. And to the Cooks...GREAT JOB! The food was cooked to straight awesomeness. All in all, GREAT JOB, B-Dubs!!
