Address: | 5429 S 1900 W, Roy, UT 84067, USA |
Phone: | +1 801-776-8518 |
Site: | luckychinaroy.com |
Rating: | 3.4 |
Working: | 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–9:30PM 10:30AM–10:30PM 10:30AM–10:30PM Closed |
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Kristy W
I have been going to Lucky China now for about 10 yrs. I have a very large family so a typical order will cost around $50.00. The food is ok, but it taste a little different every time we would go. About a year ago the waitress brought us our food, but it was not what we ordered. We told her" we did not order that" and she said "yes, you did" "No, we didn’t" "Yes, you order, you eat" ok...... so we ate it. Several months later made a phone order spoke to the girl that works the counter, it was about a half hour away from closing time. She informed me if we where late she would be mad! Ok..... Well yesterday will be the last time I ever go to the Lucky China. The girl at the counter took several minutes before she came up front. "what do you want" she asks as she walk up to the counter " Id like to make an order to go" she sighs grabs her order pad "what you want?" the menu is on the counter, I point to the dinner special I want and say " I would like the house special" she replies in an angry tone " house special WHAT!" she grabs the menu opens it and show me 3 different house special items. I calmly took the menu turned it where I had it the first place and pointed again and said in a calm tome " house special chicken dinner" she then says "ha that what I ask you geez". I told her never mind and walked out. Customer service does not exist any longer at Luck China, it was once a decent place to go for ok Chinese food, but my family will never be placing an order there again. After I left I went to New Hello China in Clinton next to Maceys. I walked in and had to wait for the front end girl, when she did come she said " Oh, hello! I am sorry you had to wait how can I help you" Now that is how you treat your customers LUCKY CHINA!!
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Tim Starr
I have been a customer for over seventeen years. This year was the first time I have had a negative experience. I called in a take-out order. I asked for Mu Shu chicken and was told it was more, so I ordered a Szechuan chicken instead. I then ordered a Szechuan chicken and then an Orange chicken. My daughter yelled at me and I said, "Make that a Szechuan instead." When I showed up, the lady at the register tried to charge me for three Szechuan and one orange chicken. I said no, we just wanted the Szechuan. She got very angry and told me that I didnt say I didnt want the orange chicken. I said no, that is not the case. She said I need to say if I dont want something. All this time very angry, she rang up the three Szechuan chickens, took my money and just gave it to me without saying anything further. And this is the short and sweet version! She carried on saying other things I didnt make out. She had an accent and I think it was a simple miscommunication - but she carried on and I felt like she was calling me a liar! I will not give them my business any more - after seventeen years! WOW! I have never been talked to like that at a restaurant before.
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Natasha Dickson
DO NOT GO TO LUCKY CHINA! My husband and I use to love going to lucky china till this last year. I was so excited when I found out we could order online. Come to find out after 2 consecutive times having my order screwed up and even forgotten about that the staff at Lucky china hate and refuse to do online ordering. Then after a bit of a waiting period my husband, my brother and myself decided to go to dinner at Lucky china and were refused service! Yes thats right we were told that they had "a" party going and would not be able to get is in. Let me just say that I am not upset that there was a party or that they were busy. Which in this case they werent even as remotely busy as they are on a typical Saturday night Im upset at the lack of customer service and respect I deserve and a human being.
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Ken Steckelberg
This restaurant used to be good. Our food, all of it was horrible. The Generals chicken was so dry you could hardly chew it. The fried rice, along with the house pan fried noodle, which was more of an angel hair lo mein, wasnt pan fried both tastes re-heated. We asked for pan fried pot stickers and got deep fried. And the overall flavor was 1 on a scale of 1-10. Go to ABC Mandarin if you want authentic Chinese. Plus I hear Lucky China harasses people for ordering online when their site says to order online. You all need to pay attention to your food. We quit going over a year ago and were hoping things improved. Well, theyre worse. People notice. Its too bad. We used to really enjoy your restaurant.
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Jason D.
Me and my wife loved going here, always enjoyed the food and service. But the restaurant went down hill fast... Really fast both me and my wife have been harassed about online ordering when they have offered it. When we would call to order we never got the order right. So tonight we had a family member who wanted to try it, we go in they didnt seem to busy we were in for about 2 minutes before the same hostess who has been very rude to my wife came out to tell us that they can not get us in because of a "party." when at that time they just took a couple in. me and my family will no longer go to this establishment and now I feel like 1 star is way to much for them.
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Pam Toll
We used to love going here once to twice a month but will find another place. They never have enough help. They have 1 person doing everything. The same person seat you, takes your order, cooks the food and takes your payment. The bathroom looks like it hasnt been cleaned in a month. The garbage in the bathroom was so full it was all over the floor. The last time we were there the egg drop soup had no flavor and the egg roll was so cold. We couldnt even eat it. I politely complained and all he said was sorry. Im sure they wont be in business long.
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Brittani Smith
Just ordered take-out from here. I have never eaten here before. Got home and took my first bite of lo-mein and there was a little surprise inside! An enormously long hair!! Tried to ignore the gross encounter and moved over to my fried rice... and what do you know, 3 bites in, another hair!! I was done after that. Never in my life have I had 2 hairs in the same meal...rarely even one in a meal.. seriously disgusting! I am still grossed out and it was like an hour ago.
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dale johnson
Love this place for lunch. I am here for dinner tonight. We must come here often because she says I have your usual table ready for you. I am doing the lo mein dinner and the wife is doing something new called three kinds which is a spicy garlic base with chicken shrimp and beef. The three kind plate was in a spicy garlic sauce the wife says so delicious. Great ham fried rice. I love the Lo Main its my go-to. Wontons were good. I will be back for sure.