Address: | 6938 W Military Dr, San Antonio, TX 78227, USA |
Phone: | +1 210-674-6619 |
Site: | garibaldimexicanrestaurantsa.com |
Rating: | 3.5 |
Working: | Closed 6:30AM–5PM 6:30AM–5PM 6:30AM–5PM 6:30AM–5PM 6:30AM–5PM 6:30AM–5PM |
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Biscuit Jones
Tortillas are fresh and hot, enchiladas are always tasting great. The problem, the service. As a white girl born and raised in San Antonio Im used to getting subpar service at any authentic Mexican restaurant, but waiting 20 minutes for a refill on coffee, and having my food brought to me and thrown down infornt of me as she walks away quickly before even asking if anything else is needed, still not getting a refill, and having to ask for one when she finally returns minutes later when my entire enchiladas verdes plate is nearly gone to bring us our tortillas, I have to ask for my refill because of her lack of giving a damn my coffee cup has been sitting empty on the edge of the table for twenty minutes. Service was terrible. When I finally got my refill, added the individually wrapped creamers and sugars and stirred, a fly floated to the top of my mug. And when she came to drop the check, she made sure to ask if I needed more coffee even though my cup was obviously full and the dead and coffee soaked fly was sitting on the side of my white saucer, and I even made it a point to let her know about the fly in the event she didnt notice what was in front of her... And she literally said nothing, grabbed my plates and walked away. After waiting a few minutes in the hopes she may return with a fresh coffee or a manager to apologize for the inconvenience, I realized she didnt intend to come back by my table (table 2), so I paid and left, without leaving a tip. I have been in the food service industry for eight years as a waitress and bartender and am appauled by the service standards at this particular Garabaldis location. I understand the occasional fruit fly managing to find its way into a drink, but having to ask for a refill in the first place, having made it a point about the fly and having nothing done about it, not even an apology, I cant believe it, but then again...
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JoAnna Cerda
Went a few weeks back. Horrible customer service is an understatment. Maybe the food is ok. But their lack of customer service is sad. You cannot only rely on good food. You wont enjoy it if service sucks. I should explain. My waitress was actually trying her best to serve me. So Ill give her credit. The food took a while. Almost all the other tables were so tired of waiting for their servers to come back, they eventually got up and served themselves drink refills (After a while, I decided to serve myself as well) That happened while I was waiting to place the order. Huge red flag, but I wanted to give the place a try. I saw and heard the servers blatantly complaining about their customers and roll their eyes when someone asked for something. They would leave before anyone could ask for anything so one customer raised her voice (hence, the rolling of eyes) I only ordered tacos, and even that took a good 20min+. The restaurant was not full. Also, most were already eating. Again, my waitress was running around and still managed to smile. So I cant blame her much. I finished eating faster than what I had waited. Fyi: $2 for a Bean and Cheese Taco is overpriced. Ive had better and cheaper. Then came time to pay. The cashier seemed uninterested in looking at any customer paying. She just held out her hand for the ticket and payment and seemed to be on a personal call. When I asked for my receipt (I paid with a card so of course I ask for a receipt) she exasperated. I dont think I have ever left bad reviews. You all should know Im a super lenient person and usually try to give others excuses. That says alot about this 1 star review. Safe to say I will NOT be going ever again.
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F Z
I love the food here but seriously the customer service in this place is horrible! Ladies always have a damn attitude and when you go pay the owner and her daughter are rude af! The ladies in The Morning are better but Seriously i wish the small one on pinn rd was still open now that one was the best! Food was way better and customer service was badass! The waiter albert was cool! And always entertained his customers funny guy lol so if the owner mike from the one that was on pinn rd is reading this come back to the area the employees on the west military location are giving youll a bad name!
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Timmy Rivera
Worst place ever....we never got our food after sitting for over 45 minutes. Plus two other tables also waiting for their food who were there before us. But another table next to us just got seated way after we got seated and literally in 5 minutes they got all their food first before we got ours. After telling telling who i thought it was the manager he said "i dont know what happen but your food eill be our in 5 minutes". We left after 6 minutes with no food. So family & I left to the other restaurant down the street. I will NEVER come to this place again.
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Arnulfo Davila
Service is terrible, foods not great, over priced, ladys here must really hate their jobs cus u can c the bitterness, no smiles or friendly greeting when u walk in or during a visit, if they keep this up soon theyll get their wish & this place will close ,then theyll be free to look for work elsewhere ,where they can be happy. Only gave 1 star cuz couldnt give negative stars. Needless to say I wont be back. This place is lucky not a lot of competition in this area or else theyd be closed already.
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Dora Roque
The Food is good, but the service is horrible. The waitresses always have that bitter look on their faces. They definitely dont bother helping each other out. Ive heard and seen them in action and they can care less if another waitress is falling behind. Its a shame tho, this place would be so much better with a nice greeting smile and a bit of team work. We decided to stop eating there and just get our food to go, but even then they get it wrong.
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Robert Tinti
I have only been to this restaurant 2 times previous to this visit. Both previous visits were good. However today we actually had to sit and wait for 10 to 15 minutes, no apparent reason seeing how the place was not busy there were plenty of tables available, at least 6 tables as soon as you walk in the restaurant. The food was not very hot, warm would be a compliment. It was just a bad experience. I will not return.
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Daisy ValenZUELA
Poor service and order was messed up...got ther sat down took about 15 min to get a waitress then she never gave us menus. We saw one on the table next to us and were all looking at it when she got from son to give to other table. Then food came messed up on my tacos. Tasted ok but was over priced for 9 tacos and 3 teas 35 bucks.
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Sha Lovings
I love this place! Every time me and my mother in law link up we go here. The staff are pleasant. The restaurant is clean. The food is awesome and tortillas are freshly made. I highly recommend for you to try this spot out when your in the area or you can be like us and drive to that side of town. Believe me its well worth it.