Local Pie Woodfired Pizza

Reviews 5

NI

Nick Sweet

I would give Local Pie a better review because I think their food is fantastic, but, their service is severely lacking. We dined a total of three times in a week. The first night, I can understand the slower service (even though we were one of four couples at the restaurant) to the fact that the waitress was newer. The food made up for the slow service that night (The Deez Knots are really delicious, but not as garlic as they describe) that night. The second night we went with my in laws and their dogs. We walked up to the hostess booth and there was no hostess. After a short wait, a waiter came up to seat us. We told him we had four and the we also had dogs in our party so wed like outdoor seating. We go outside, are literally standing in front of my in laws with their dogs and he asks where the rest of our party was. I know thats not bad service, but it set the tone. We sat at a couch to wait while a family of four finished eating at the only 4 person table outside. They left and then no one bussed the table. So we waited, 5 minutes, still no one bussed the table. It was pretty slow at the time and there were quite a few employees working, so Im not sure why it took so long to bus the table. It was only after we had sat down at the table for 5 minutes that our waiter came back and he bussed the table. We ordered some drinks and they took 15 minutes to come out. The food came out a little while later. Once we had finished and the waiter brought the check, he never came back to collect. We waited for ten minutes, he never came back around and we finally gave the check to the bartender to see if he would run it so we could go. He said he couldnt, which I understand with the different sign in accounts for the employees, but he handed it back to us. I feel like he should have said, I cant, but Ill get this to your server for you. So we asked him if he would do that, which he then did. 5 minutes later our waiter comes back with the closed out check. So night two wasnt terrible, but it was slow service for two nights and it wasnt very crowded and it was starting to turn us off of the restaurant even though I really enjoyed the food. So night three we eat somewhere else for dinner and decide to get the Lil Something chocolate cake (absolutely decedent) to go. We call before we leave the resort so theyll have it ready, give them our name and number and order two slices. Kicker: they said the wait would be 30-45 minutes! To box up 2 slices of cake. I was blown away. So we go get coffee, walk around some shops and then head over. My wife goes in and I stay in the car. 5 minutes later she comes out without cake. Apparently there was no host/hostess and finally a waitress came up, looked at the ticket, told my wife to meet her at bar and then proceeded to talk to someone for 5 minutes before coming over to the bar and letting her know theyre out of cake. Apparently they had to make more and the ganache wasnt set up. Ok thats fine I can understand that, but why couldnt you call us and let us know so we didnt waste half an hour waiting for not cake? They had our name and number. Also, if they didnt have the cake ready when we called, why did they tell us they did? That was just the last straw for us. One other thing; the waiter we had the second night said that this place is owned by Robert Irvine, who apparently hosts Restaurant Impossible. Im not sure that this is true, but if it is, he needs to come work on his own restaurant because the service there is going to lose him customers. I feel that the food had the chops to be a really freat restaurant, but the service really holds it back. So overall, great food, slow, frustrating service. Hopefully you have a better experience if you decide to try it.

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Jason

Ordered pick up and was told at 6:18 my food would be ready in 45 minutes. After arriving at 7:00, I waited until 7:33 for my food to be ready. I stated that my food was a half late and was informed that the owner was in and I could speak with him or if I wanted to wait longer I could give my credit card back to the bar tender to receive a discount. The pizza was okay, the calzone was pretty awful and the mac and cheese had pieces of aluminum foil in it. This was the first time I tried this place rather than going to my favorite place (Fat Babys) and it will be the last. To place the decision on the customer to initiate a confrontation with the establishment is unacceptable--in my opinion. If you have done wrong by the customer its your job to fix it. Im a local and work in the hospitality industry. I recommend eateries to people all day everyday...I will not be recommending this one. In fact, I may instruct people to stay away.

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Kerry Egan

Terrible food and terrible service. The restaurant was mostly empty, but somehow our order was completely messed up. One appetizer (the garlic knots) came out in 5 minutes, but the meatball app took a good 20 minutes, and came without the flatbread thats supposed to accompany it. The flatbread took another 10 minutes to come, and finally arrived at the same time as my kids entrees. Of course the meatball was ice cold by then. The pizza my husband and I ordered got "misplaced" according to the manager, and they had to make another one. That took an extra 15 minutes after the kids meals arrived. And my sons calzone tasted like kerosene. Or maybe gasoline. But he was afraid to send it back because he thought he would never get another one. It was terrible. Just terrible. Well never go back. (Oh, and after all this, the manager took $10 off an $80 bill.)

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Adam Starkey

Pizza was really good and priced good. Service however was the slowest Ive ever experienced in my life. We were seated at 5:45. Received our drinks at 6:40. Then placed our food order at 7:20. Appetizer at 7:40. One pizza came out at 8:10, another at 8:25. One of the kids got mac and cheese at 8:45 and it was horrible. One desert at 9:00 and we never got the other desert. Finally left at 9:15 without it and they wouldnt take it off our bill. They offered a free shirt instead, which we politely refused. Unbelievable. We arent exaggerating. Waiter was very nice. We know he wasnt responsible but we ftlt really bad for him. He apologized multiple times. Never saw a manager at all. Will never go back and you shouldnt either.

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Ted Gerry

Wow not a good experience. At all The bartender was very rude The hostess was very rude and snotty There was no manager on site. The pizza was okay but the first pizza came 15 minutes before the other ones. The waiter was fine. The bill was way too high for pizza and dessert We were in the restaurant for three hours. Dont bother unless you want to spend your whole vacation inside the hot and sticky restaurant with poor service and a non caring. Management team. To the owner you are fooling yourself thinking you know how to run a restaurant. Stay far from this one. !!!!!

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