|Address:||310 S Burnt Mill Rd, Voorhees Township, NJ 08043, USA|
|Working:||Closed 8AM–6PM 7AM–6PM 8AM–6PM 7AM–6PM 8AM–5PM 8AM–2PM|
Very very very poor customer service. They do not care about their customers at all. I would never spend a dime of my money there again. Over the 8yrs years I was ordering from them there was always an issue. They wouldnt let me order certain size cakes over the phone even though I was over 30 minutes away from their location. It seems like they always made me jump through hoops to order a cake. I really loved their cakes so I put up with it. Finally, I was having my gender reveal cake made there and spoke to the owner doug several times about it and making arrangements for scheduling it so it all worked out. We ironed out the cost and everything else. I wasnt able to do a "specialty" cake in marlton so my husband had to drop the envelope off and pick up the cake in voorhees which was completely out of his way but we liked the cakes so he did it anyway. My husband dropped off our sealed envelope and I had written everything on the outside just to remind them of what I wanted. Doug confirmed with him the pricing that day- I was getting the smallest cake and I just wanted my babys color inside. Doug made it seem like it was this huge hassle and that there was no way they could get it done in the two days (even though I had already talked with him about it) An hour or more after he dropped the envelope I get a phone call that they cant make the cake in the smallest size because they cant make that small amount of icing for the inside. Seemed like a bogus excuse and I asked to speak to Doug. He confirmed they cant make that small amount and they would have to throw it out the extra so I need to go a size up. The new cake would cost me an additional $15. It wasnt the money it was the fact that we had already talked about it a few times and that never came up in conversation. You would assume the owner would know what the heck is going on at his shop. Anyway we picked up the cake and the next day I wrote them a letter expressing my disgust. Never heard back. I followed up with another letter and received no response on that one either. They lost a very good customer. It has been almost 3 years and many many cakes later and I would still never go back. Im about to order a cake from Randolphs for my moms birthday and it just reminded me about how much I dislike sweet eats.
Apparently a woman chose this bakery to supply her baby shower cake and when she lost the baby her sister, who planned the shower, called them to let them know what had happened. She asked if they had started the cake yet, and they said no. She asked if they could get their $150 deposit back due to the circumstances and the fact that they hadnt even started yet. They told her no. Mind you, this cake was in the upwards of $500. That they hadnt even started. She asked again, same answer. After a mildly heated exchange, they told her sister "Its our policy. Bottom line." To where her sister said, "Im sorry, I guess I shouldve asked my first and only niece to die sooner for YOUR policy." MORAL OF THE STORY....Sweet Eats had an opportunity to do something good. Maybe give back some of the money, not all. Maybe say, "since youve given us money, with no cake, can we provide some cookies or pastries to the family for visitors or if they have services?" Many other sympathetic, heartfelt options to someone that just lost their first born. They chose not to do so. So, of course, this doesnt sit well with me. And Im pretty sure, all of you that know me, know that this other family has a lot more tact and class than me.
My husband and I got our wedding cake there and it was the hit at the reception!! Our family goes to Sweet Eats for everything it all started with my cousins engagement party cake. They has a strawberry filling cake and it was to die for. Sweet Eats specialty cakes are amazing as well as their little nik naks, chocolate pretzels, rice crispy treats with chocolate. At our wedding my cousin who never eats cake and is not a big fan of any cake tried our cake and he loved it.. He is now a sweet eats fan too. The customer service we received from Justin was awesome my husband and he shared some watch tips because they are both collectors. We love the atmosphere of the family and will forever be fans and supporters. So please dont let one person who didnt plan in advance her daughters birthday cake make you not support this wonderful family owned operation. I hope everyone takes our recommendation and continue to love the cakes!! Thanks to everyone from Sweet Eats for making our wedding even more amazing!! Love the Livanos Family!!
These people are just WRONG. I have ordered cakes from them for years. I call in to ask to change the theme of a cake for my sons cake and call with 24 hours notice. The first thing I ask is if the cake has been started. They tell me no, so I assume they can make a change to the theme because the cake hasnt been started. I get transferred four times and finally a man gets on the phone and tells me verbatim we can not make a change to your order because I dont have time to send someone back to find your slip because then I have to pull someone off the sales floor to look for your slip. Then he tells me the policy is no changes to cake orders, I told him I understood the policy but dont understand why it is an issue since the cake wasnt started. I buy cakes twice a month from this place for different functions but Im taking my business elsewhere because clearly its too much for them to have someone get my slip and make a change. Again I want to repeat my cake was not started by this point.
I went in here last month to discuss placing an order for my sons first birthday. I spoke to one of the owners (male). My son loves Daniel Tiger (a show on PBS). When I asked for ideas and what they would do for the cake I was met with "Well I have never heard of that show and I watch a lot of TV with my grandkids." So I said, "Well its on PBS, so where do we go from here? What do you suggest?" He then proceeded to tell us we were to go online or to a store and to buy things for the cake. There was never a "Let me see what I can do, let me draw something up for find the pictures." He was not accommodating at all. We left there dejected and worried about getting a cake. I found a local woman (Sweet Dreams Cakery) who within an hours time showed me options on what she could do for a cake. It exceeded my expectations. I am left with a bad taste in my mouth over Sweet Eats. My family and I have used them for years and now we wont be using them anymore.
I recently bought a chocolate cake with white chocolate cream & chocolate chip filling and buttercream icing for my parents birthday. It was to die for! The cake was moist and the Bavarian filling and butter cream icing were delicious, and not over-the-top sweet. Ive had a cake from Sweet Eats a few years ago but forgot just how delicious their cakes are, until now. This will be my familys new go to bakery for birthday cakes. The few slices that were left were devoured later that night and the next day. I received messages from all the family who indulged saying how delicious the cake was. I also bought banana split & sweet potato cupcakes which were good. We are excited to try their different cake filling flavors and combinations. I will be back for my own birthday cake next month. Like they say, life is short, eat the cake!! Just make sure its a good cake and worth the calories, and their cakes are! Try this bakery, you wont be disappointed.