Tim Hortons
| Address: | 89 W William St, Delaware, OH 43015, USA |
| Phone: | +1 740-362-3203 |
| Site: | timhortons.com |
| Rating: | 3.5 |
| Working: | 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM |
Location
Photos 46
Reviews 39
JO
Joel TYLER IS GAY
I looked up what time they opened and it said five am. I walked down the street since its such a short walk and notice their doors are locked. Curious I look up their phone number and call. As soon as they picked up the phone they hung up, so I called again and same thing. I decided to walk back and get into my car and drive through the drive through so I could even talk to somebody. The person at the window was very rude to begin with. I asked when they opened and he said five so I asked why the doors were locked. They said the parlor opened at six so I asked why when I called they just hung up on me. The man said because he heard no one talking even though he picked it up for a split second then hung up. If your restaurant opens at five and your parlor opens at a separate time it should be listed on the door. If I call the store to find out why I cant get in someone should at least answer and inform me the reason why. ESPECIALLY IF THERE ARE NO CARS GOING THROUGH THE DRIVE THROUGH. This means you are literally dead and ignoring my phone call. Terrible customer service, and its also on the owners for not posting separate parlor times on the website or the door. I would like to at least have someone inform me of the parlor not being currently open instead of me standing there like a dumb ass and when I pull through the drive through I would like to be treated like a human being. Awful experience and terrible start to my day.
AM
Amber Rose
They have had a lot of improvement from several years ago. The first time I went, my husband and I were out late exploring our new town of Delaware. We decided to stop by and get some cider since it was freezing out. Literally the woman in the drive thu said,"what do you want." She was so rude it was funny. We ended up not getting any cider in fear of having our drinks spit in. Im sorry we stopped by, hahaha! It was a year later or so that we went back. Staff is a lot more friendly however not very accurate. Im glad you guys are working on it!
SA
Samantha Prusak
Every time I go to this location they are rude. Today I went and had a coupon and misread it instead of nicely explaining she made a scene and made me feel stupid for misreading it. She rolled her eyes and kept saying "oh my god" and was just horrible. It sucks that they have to be this way because I love the food and coffee. Coporate needs to come in and see how horrible they are. There are so many complaints about this location. Also if I ask for a sleeve for my coffee they dont need to get mad and throw it at me. Very disappointed.
BR
Bryan Ostapuck
The coffee is smooth and amazing. Food is good and seasonal items are tasty. Orders are accurate but speed of service is a little on the slow side. The dining room is a little cramped and the ordering counter is terrible. Otherwise this place is great.
JA
Jason Hughes
The customer service is very questionable. Every time I order via the drive thru, I always hear the employees talking crap about the customers. They never stop complaining in front of customers and I feel that management is ok with their behavior.
JA
Jacqueline Caplinger
This Tims is getting worse and worse sloppy very sloppy now they are putting flyers in with the doughnuts and it sticks to the icing, they wont wipe the coffee off the cup and it gets everywhere. You call them and they could care less...very sad.
CI
Cierra Wood
Every time I come here an order anything other than coffee my order is messed up. How hard is it to make a bagel? The new staffs attitudes suck! I come here several times a day. Lately there has been a decline. So sad to see it go down hill.
ME
meagan trimble
My first time at Tim Hortons and unfortunately, I will not be going back. Horrible service and thw2 smoothie I ordered, and paid $7.00 for had no flavor at all. When I asked for an exchange, I was given attitude my the staff. No thanks.
LI
Lisa Hunter
Customer service was horrible, was overcharged. Nobody working there had a clue what they were doing. Was there on a Sunday and no management there to resolve the issue. Stupid young kids supposed to be working were just goofing off.
TR
Trisha Staffan
Service was very slow I had 5 people walk in front of me behind the counter no one even acknowledged I was there and said Ill be back in a minute or anything so I waited at least 5 minutes before I even got spoke to
NI
nitin gohil
I ordered a Iced Supreme mocha, and got a regular Ice coffee with cream topping. I thing staff should know whats in the menu and the preparation should be done well. Interacting with the staff members was good.
LU
Lucas Fragiotta
Extremely fast. As soon as we finished ordering the food was ready. They play Tetris with your food and securely give you everything in one or two bags. Its great.
KE
Keith Lyding
Absolutely terrible customer service. Every time without fail. I hate McDonalds and would still go there BEFORE any Tim Hortons...especially the one in Delaware.
MI
Michelle Congrove
I have never had any problems ordering here. They hire polite staff that have went out of their way to make my order right even when I ordered it wrong!
JU
Justin Hardiman
The staff are always very nice and professional. They have food ready very quickly and accurately. I keep coming back every week.
A
A Private User
I really love going here. The food is good, the coffee is great, and the ice caps are fantastic. Servign is good and fast.
BR
Brooks Van Kirk
I stop by here frequently. My order is always correct, my coffee hot & fresh and the customer service is very friendly.
DA
Dave S
Great coffee and decent food, but often bad service from people who obviously dont enjoy working there.
JA
Jack Hessmer
Friendly service, always a line, sometimes your food may be cold because they are in such a hurry.
NO
Norm Lisle
Finist gathering place since BROWN JUG. FOOD IS GREAT, SERVICE IS BEST, FEELS GOOD ALL OVER.
JO
joseph peterson
Staff is friendly and they are held accountable if mistakes are made. Fast service as well.
NO
None Ubidness
Love Tim Hortons, wish they were closer to where I live. Always good food and great coffee
WI
William Bell
Im hooked on the cold stone cheesecake fantasy. Service was fast and very friendly. Thanks
CR
Craig Myers
We eat drive thru here pretty regularly. Usually good service and not too busy.
TY
Ty M. Summit Roofing
In my opion they need drop the ice cream and have more donuts to choose from.
AD
Addy Cassady
Rude. and the three times Ive been there they can never get my order right.
MA
MANISH Kothawade
Good place in Downtown Delaware. Parking available and staff is friendly.
ER
Eric Zimmerman
Very quick and efficient. Traffic can back up onto the street at times.
SA
Sarah Pilsner
Fast drive thru. But orders are wrong often. Too speedy in the morning.
JO
Joe Nelson
Best coffee. Wish theyd bring back the maple flat bread panini.
AZ
Azul
Some of the worst customer service Ive received and witnessed.
AN
Anastacia Burleson
Great place to go but Marysville Tim Hortons is way better!
JU
Justin Vince
Eeh. Shrugs
JO
Joe Hill
Similar to Duncan Doughnuts. Awesome pretzel bagels.
ER
Eric Light
They have good ice cream and other delicious items.
LA
Lauren Girouard
Great donuts! But they always get my order wrong.
AD
Adrian Thrush
To busy and short staffed food is good though.
JA
Jared Bohny
Great place to grab a quick bite for breakfast
JE
Jeffrey L. Parrish
Coffee is good and ice cream is delicious.
