The Original Pancake House
| Address: | 3000 Westgate Mall, Cleveland, OH 44126, USA |
| Phone: | +1 440-333-5515 |
| Site: | originalpancakehousecleveland.com |
| Rating: | 4.1 |
| Working: | 7:30AM–2PM 7:30AM–2PM 7:30AM–2PM 7:30AM–2PM 7:30AM–2PM 7:30AM–3PM 7:30AM–3PM |
Location
Photos 100
Reviews 7
A
A Private User
Absolutely disgusted! Aside from the toxic colored OJ, the Apple Juice that tasted like syrup, the filthy silverware crusted with dried food particles, dirty stained coffee cups and being charged for things that werent ordered but still made to pay for, the over-all attitude was horrible. At the time we went to eat the restaurant was half full and it took 30 mins to seat us. Then, the above stated horrible experience ensued. Also, upon leaving, there was a woman waiting for a to-go order, now from my understanding, because I have called on two different occasions to get food to-go, I was STEARNLY told NO we do NOT do take-out orders on the weekends so, this perturbed me a bit. I inquired if they were now doing take out orders and the first guy told me yes, then a manager following closely behind said "No, we dont do take out on the weekends" and I said oh thats weird, pointing to the woman who just picked up her take out order... and the manager quickly responded with "well, it was slow so we did it for her" .... oh so you do take out, youre just biased to whom and when you feel like it? "well, yes, it was slow..." she so intelligently stated. Then tried to explain why it was okay to do it for her... but you all know it doesnt matter, at this point i was done dealing with the establishment. I love their buckwheat pancakes and no one else serves them but, I think Ive had enough. I dont recommend anyone to go for breakfast or otherwise, at least to the Westgate location.
CO
Cookies Dolls
Ok. I havent been here in over 3 years. This time, it was offal and disgusting.When we were sat down, the waitress grabbed three waters. One of the glasses was cracked. We didnt say anything though. Our waitress asked us if we wanted anything else besides water. I ordered apple juice and my parents both ordered coffee. The glasses that my dads coffee and my apple juice came in were quite dirty. My apple juice had black specks that were floating inside the juice. My dads coffee cup didnt have anything in the coffee, but on the coffee cup, there was white chunks of something. The waitress brought out warm syrup (my dad hates warm syrup), I believe they should give the customers an option if they want warm syrup, or cold syrup. The syrup also tasted watered down and gross. When our food came out, my moms pumpkin pancakes had a hair in it. My mom told our waitress and she took it off the bill. My mom didnt want another order of pancakes, so she ordered rye toast instead. The rye toast took forever to come out. But, my dad and I liked our food and the waitress was nice. But Overall, this experience for us was terrible. TOPH Needs to step up their game on service and how sanitary their restaurant is.
IV
Ivy Hicks
This place really disappointed me the second time around. My boyfriend and I went here on Valentines Day for breakfast expecting a great experience like we had the first time we visited. However we waited for about an hour before our waitress decided to come to our table. We saw people who came in after us get served before us. The waitress apologized for our long wait and we finally ordered our food. At this point another 30+ minutes had passed and we still hadnt received our food. I could understand if the place was packed and we had to wait a little while but it was a pretty slow day. Finally I had enough and my boyfriend and I left. When we went to check out to pay for just our drinks the manager was standing right there. As we explained to the checkout girl why we were leaving, she apologized but the manager didnt say a word. Im very disappointed at how unprofessional he was not to even care that we were unsatisfied paying customers. I hate to say that we were racially profiled but when I saw others getting served before us after we were waiting for an hour is unacceptable. Sadly because of the service I will not be returning to the original pancake house ever again.
AM
Amy E
The food and service were mediocre, at best. The pecans in/on my pancakes were just plain, not salted or sugared or anything. The pancakes were supposed to come with "tropical" syrup, which the waitress didnt bring until I asked for it. When I brought it up, she said, "Oh, did you want the syrup?" No, sweetheart, I love bone-dry pancakes. The so-called tropical syrup tasted like thickened orange juice. My daughters waffle didnt come with any syrup, either, until she asked for it. My dads scrambled eggs and sausage were delivered on a cold plate, so his food was cold before he even started eating it. For what I paid for this meal, and what I had been told about how great Original Pancake House is, I expected much better. When we were getting ready to leave, we noticed MANY empty tables in our area and were surprised there werent more people coming in. But when we got to the lobby on our way out, it was packed with people waiting. I dont know if they were understaffed or what, but they could have easily sat 15-20 people at the empty tables we saw. Needless to say, we wont be back.
MA
Mathew Tyler Jordan
I didnt write this when it happened... Im not sure why. We purchased the crepe with strawberry preserves. My family member doesnt like to cause issues so she attempted to eat it. However, this crepe had absolutely no preserves in it. It was strawberry jelly. When I caught on to how terrible the crepe actually was I spoke to the waitress about it and let her know that the product was not what we ordered. When the check came they took less than 1/2 of the cost of the of the crepe off the bill. I asked for the manager and she proceeded to berate me and insinuated that I was attempting to scam the company. I merely explained that when the menu says preserves then one expects actual strawberries and thus it was falsely advertised on the menu. The manager said, "Its not my fault, thats what they send us!" Then she refused to change the bill. I have had very poor experiences in the past but this takes the crepe... Ill never go to this paltry example of a restaurant.
A
A Private User
I have taken my family to this restaurant three times. The first experience was absolutely great, the second was pretty good, and the third was very bad. During the third trip there, my 3 year old daughter was served her breakfast on a scalding hot plate. When I told the server to bring us a plate that wasnt hot for her to eat from, she commented that she noticed the plate was hot in the kitchen. Really? She noticed it in the kitchen and didnt do anything about it until I told her to? We also had to send my wifes food back to the kitchen twice because they didnt cook her food to order and her buttermilk pancakes tasted like bananas. I can see making a mistake on an order, but wouldnt it have been prudent to ensure the order was cooked right the second time? Overall they have been good, but our next trip determines if we remain customers.
EL
Eloy Perez
Worst place Ive been too. As a server I know what its like when its busy but it took over 10 minutes to get drinks. On top of that, my water had food in it. We waited over 35 minutes to get out food. I had to ask for it Togo because it took to long. The server just couldnt handle her section. Two older ladies came in before a group of 4 and the group of 4 got their drinks before the two ladies. And they ladies had been waiting for 10 minutes now. Management was no where to be found. Will not be coming again. Also no silverware with our to gos. Just overall bad service. A server shouldnt be given that big of a section if she cant handle it.
