Pizza Hut
| Address: | 22003 Hillside Avenue, Queens Village, NY 11427, USA |
| Phone: | +1 718-776-0606 |
| Site: | pizzahut.com |
| Rating: | 2.4 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 99
Reviews 13
NY
Nyco Tech
This place is horrible. DO NOT ORDER FROM HERE!!!!! I would give this place zero stars if I could. We ordered a medium pizza with 3 toppings. They told us the pizza would be here in under an hour. I called several times to find out where my order was and they kept telling me it was on its way. The place is only 10mins walking distance from my house. I waited for 1 hour and 30 mins. When it finally arrived the pizza was cold. When I told the delivery guy, he showed me the receipt that he was early by 5mins. WTF??? 1 hour 40 min ETA to deliver pizza?? When I spoke to the manager he said if its printed on the receipt thats what counts, and that they dont have any drivers. On top of this the bill was for $17 for the medium pizza. Who in their right mind would pay $17 for cold pizza thats an hour and a half late. This place is horrible DO NOT GO HERE.
ME
Melissa A
Horrible service!!! I would never ever order from there again. I called to place an order and was told that it would take 45 minutes to arrive. After 2 hours pass, I decide to call only to be told that the delivery man came and no one answered the door so they left and took it upon themselves to cancel the order. The store nor did the delivery man call my phone once. Nor did the doorbell ever ring. This was absolutely ridiculous and something I have never experienced before. When I called at close to 11 pm which is when they close, they stated it would take another 45 minutes for the delivery man to come back which I knew was a lie especially if they were closing any second now. I do not recommend this place whatsoever!
A
A Private User
This place has the worst customer service I have ever experienced. The girls working in the front are disgustingly rude. "Welcome to pizza hut..." they say and everything goes downhill from there. If you go here you can expect to be treated like you have no value and are just an annoyance to them. I have been to this place twice over the course of several months and both times I left feeling insulted with the attitudes of the employees. Its not just a couple individuals here and there, the whole team working there sucks. I like Pizza Huts pizza but its not worth coming to this place for it. Pizza Hut should be ashamed of this branch. I agree with the other reviewers. This place is ghetto and I simply hate it.
NI
Nick Pooran
Im not sure if this is a reflection of all pizza hut outlets but this particular location isnt the best. Im not gonna rant about the rude employees or the slow system. The pizza is what I was there for and it was terrible. I ordered a large which looked like a medium. The only thing that made it big was how thick the pizza was. It was heavy and i felt like i was eating dough all night. And its not like it had enough grilled chicken or pineapple to compensate for it. It felt like i was eating a 7/11 pizza. I cant say i recommend this location. Might even go as far as not recommending pizza hut. Go get a salad instead!
TA
Tahina Graham
This has to be the worst pizza hut ever. The girl at the register was EXTREMELY rude. If I can give 0 starts I would I said I need two orders of plain pies and she says two orders of what I simply said the plain pie she then responds well how the hell was I suppose to know that. The food came out cold horrible they need to shut the place down. I asked for my money back and they didnt even want to do that. I will NEVER again go back I rather drive to Brooklyn and get my pizza. The girl at the register needs to get fired with that horrible customer service leave your issues at home
KE
Keith Marshak
Absolutely useless. No idea if they are "under new management" but the service flat out sucks. Ordered a pie and soda at 8:45pm. Its now 10:30 and Im still waiting. No one picks up at the place despite the store being open till 11pm. Have been on the phone for 15 minutes. Got shunted over to some "customer service" rep that tossed me back over to that store. Call resulted in nothing. Call just went dead. This is the third consecutive time Ive hand horrid customer service from this location. Wont be ordering from this place any more. Hello Dominos.
ER
Erica Moore
I wish I could give this location less than one star. They are extremely rude and unprofessional. I called there today to place an order and the person who picked up, Cherice, believe her name is, was very rude, lazy and hung up on me mid-conversation. I have also picked up orders from this location before and have received the same treatment. She fights with customers and gets orders wrong because she only listens to herself. God forbid you have a question, she gives you the nastiest attitude and behaves as though you are personally attacking her.
IL
Ilyas Bouali
As a franchisee who owns a franchise, I would hate to have employees like this franchise. Worst customer service Iv seen in a long time. I put in a complaint to corporate. Unprofessional and unfortunately these are the reasons franchises are frowned upon. I dont expect 5 star food or 5 star customer service. But I expect professionalism. If the owner is an absentee owner, well he or she needs to do spring cleaning on their employee roster.
EL
Elizabeth Chong
Its been 2 hours and were still waiting for the pizza to be delivered. Ive called twice and they said they were busy and still waiting on the driver to come back to pick up the pizza. Unbelievable. If youre busy, get additional workers. If youre busy, call the customers to let them know its going to be late. Terrible service. Definitely no tip. Shouldnt even have to pay for the pizza at this point. Never ordering from here again.
KA
Kavita Mahadeo
This place has the worst service Ive ever experienced and to top it off it is left in the hands of complete idiots to supervise. If you need a Pizza Hut..find another location and save yourself the aggravation. When they mess up your order, they dont take any responsibility for it, nor do they try to resolve it. They just make everything worse because the people "in charge" are unable to think.
GE
George Jimenez
This place is a joke. The service is terrible. The employees are more concerned with what plans they have for after work. The app said the pizza will be ready in 20 min which makes the pick up time 8:04pm. We arrived at 8:10pm and were still waiting by 8:30. This place really took away the desire of eating pizza hut. Wouldnt recommend coming here. Go to Gabys pizza instead
BE
Bernard Granum
Honestly the service was pretty quick. I dont deal with the people so much because I just order online once they finally got online service 3 years after all the other pizza hut restaurants. Cant really say much about the girls who work there... I dont really expect people to always be Jolly, they are human, as long as youre not rude to me I dont care.
NI
Nicky Pullar
my experience was horrible on top of that they forcing me for tip..and they dont know how to make garlic knots they keep putting blackpepper on top ..YOU DONT PUT BLACK PEPPER ON GARLIC kNOT for Christ sake ...very disappoint cause I was looking forward to enjoying it ...but I had to throw them away because it had so much black pepper..smh
