Burger King
| Address: | 25 S Main St, Neptune City, NJ 07753, USA |
| Phone: | +1 732-776-9599 |
| Site: | bk.com |
| Rating: | 2.7 |
| Working: | 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 6AM–12AM 7AM–12AM |
Location
Photos 100
Reviews 50
SE
Sean Chang
If I could have given this BK zero stars I definitely would have. Ever since the new franchise owner took over a few months ago and brought in all new people, the customer experience here became utterly abysmal. Firstly, the new general manager, Shannon, the one who is supposed to be at the helm of this Titanic, is invariably outside, either on her phone or smoking. And when she is inside at the register she has the absolute meanest look on her face. I live two minutes away and, without exaggeration, as many times as Ive gone there, I have yet to see her smile at any customers or even utter two simple words "thank you." At least she maintains consistency though. She is consistently rude and disrespectful at any single time throughout the day, every single day. If Shannons insidious temperament is indicative of the rest of BKs management team, then this BK will imminently fail in this location. Secondly, I visited this morning and, as anticipated, they screwed up my order, once again. And its not like the place was busy or the drive thru was inundated with customers or my order was complicated. I simply order a breakfast meal consisting of a bacon, egg and cheese croissant, hash browns and a small coffee. Sounds pretty basic, right? Nope! The gentleman forgot to put the hash browns inside my bag. So I came back in and politely asked for my hash browns. He didnt apologize at all and actually behaved like it was my fault and I was bothering him. How appalling is that? I think I know why his behavior was atrocious and so deficient. The entire time I was there, this guy was on his phone having an animated conversation with someone. Is this type of insolent behavior tolerated and fostered by management? The answer became quite clarion to me because Shannon was likewise on her phone and smoking outside the entire time I was there. For reasons unbeknownst, this is the umpteenth time theyve screwed up such basic orders. Honestly, this neighborhood certainly needs a fast food restaurant here like BK. But, if this type of management sanctioned, substandard customer service continues to flourish and permeate the business, then this BK will last as long as their "Satisfries" did back in 2014. Oh yeah, one last thing Shannon. When the customer comes first, the customer will last. You might want to read some of your latest customer reviews from the very people who pay your salary.....
RA
Racheal Stanuszek
Id give it a half star if it was an option. I ordered food and ate inside. The entire time, the employees were loud and obnoxious, treated the customers terribly. It wasnt busy, but customers ended up having to wait around for the cashier to finally take their order, which most times was wrong anyway. Im not sure where the manager was, but he/she was no where to be seen. Ive come here during the daytime hours and it was a good experience. Ill NEVER come back during the night shift. At my job I work with a bunch of 17 yr old kids and they dont act anywhere near as bad as this group at night. Terrible, terrible experience. Like I said, Ill never be back during the after dinner hours.
HI
Hieu Trinh
Pros: Clean store. Friendly, welcoming manager. Short waiting lines to order food. Free parking. Lots of seating. Cons: Staff looks like they just started working there. I visited this burger king store twice in February 2015 (Saturday night and Sunday afternoon). The staff flashed smiles when they took my orders. My orders took a little less than 10 minutes. No comments on the restroom as I didnt use the restroom. Would come back soon.
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sherrice lyles
Burger king in Neptune Nj Main st. should really be ashamed of themselves. I never seen employees boss the supervisor around. 2nd bad experience was just now. I waited in the drive thru for more than 30 minutes. No apology to the customers very lousy service.
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V JR
Slow service. Food was of normal quality. Table area was normal cleanliness. Womans room was atrocious. Two out of the three stalls had toilet paper dispensers that were unusable. They were full but you couldnt use them anyway. And, not on the clean side.
AL
Alex Alive
I tired to give this Burger King a 2nd chance but I will not be returning the staff was rude n my burger was cold!...if I wanted to spend $10 on a cold burger Id eat a frozen one from shop rite!! Sorry to say but this place sucks!!
TR
True 2 Skills
I am here at Burger King right now and this is the worst experience Ive ever had at a Burger King establishment the manager was disrespectful and has no reason being in charge of a store or even be a manager
DA
danielle marsh
Just left this burgerking its always good except for today sprite isnt fresh tastes like water and the new chicken sandwich is overcooked cant even eat it 10 dollars down the drain thanks alot burgerking
AL
Alyssa Gange
They are name calling, horrible employees. They called me and my fiancé "retarded" because THEY could not hear us, while we heard them goofing around. Horrible service, do NOT eat here!
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Nate Donovan
Always mess up my order. And they locked the doors at 10 and told me they were closed even though they are open until 12am. The staff dont seem to care
FE
Felix Que
Worse burger king ever the service suck the employees are a bunch of good rats and unprofessional poor management aswell
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Skye Joseph
It may be a fast food place but when you go and there are little people and a lot of costumers they get it done fast
PA
Pauline Pemberton
Staff not efficient, waited an unusually long time for a simple order, along with other customers at non-peek time
JE
Jeysson A. Castrillon
Worst Burguer King ever. The employed are lazy. They take for ever to get your food. They do not work as a team.
MI
Michael Davis III
The frikin lady took so dang long taking our order at the drive-thru and all we wanted was 4 oreo® Milkshakes
JA
Jacob Alcantara
The nuggets were colder then my cold beer. I didnt even get any sauce when I even told them I wanted some.
MA
Mark McDonald
Hmmmm. Well. Overpriced, takes a long time to get your order and the service.......well.....
JA
Janezia Seay
Love Burger King king of all kings except for god god is the king of allll kings
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Victor Cruz
Not very fast with order. Food came out like it was thrown together in a rush
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Collin R. Boyle
Burger King always sucks! Garbage quality food that I wouldnt feed prisoners!
ME
Melissa Randum
The service wasnt really good the employees werent really paying attention
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Lori Valentine
Waited 20 minutes in drive thru! No customers inside! I couldnt believe it
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Stephanie Buxton
Service was good. Food was hot. The restuarant was somewhat clean.
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Dug Conover
They always forget part of your meal..... every time without fail
MI
Michele Bradby
Fast, polite service, accurate order. Recommend.
SA
Sakeer Allah
Worst service ever, an food was dry an stale
DE
Devon Clarke
Not the fastest of service always a wait
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Sherika Evans
It sucks gotta wait too long for food...
WI
William Dorsey
It was okay. Area was a little sketchy.
PA
Patrick McIntyre
Average fast food good ice cream though
TE
Terry Sechler
Good to eat sad as far as employment.
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Oswaldo Gallegos
good place to enjoy which the family
BR
Brianne Mangini
Late nite drive thru was a nightmare
BR
Braulio Delacruz
Fresh food always at this location
RO
Robert N. Brown Jr.
My particular staff was excellent!
RA
Ramecca Sims
Sometimes the wait is ridiculous.
TA
Tanya Viola
Impressed how clean the store was
RI
ricardo shoates
Nice place daily specials.
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Barbara Zeigler
It sucks very very slow
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Jorge R
Good food fair prices.
JE
Jeffrey Dill
Fast service for lunch
IK
Ikeisha Mcghee
I love the coupons lol
RA
Rach Homework
Bathrooms are filthy.
JE
Jeff Rosnick
Average Burger King.
MI
Michael Smith
Drive thru issues
CA
Carlito Cotto
Love my whoppers
FE
Fenton Barnes Sr
Very hospitable.
BR
Brian Conti
Bad neighborhood
JA
Jameil Austin
Good whoppers
DA
danyelle mclean
The food
