IHOP

Reviews 7

JO

Jonathan Jones

First and foremost the decor of the location is great. Instead of carpet on the floor they have hardwood floors. The lighting and its hue is set beautifully. It gives a certain ambiance to the dining experience. Unfortunately thats where the praise ends. Walking in the host was friendly and show me and my companion to a booth table. The waitress after a couple minutes of us being seated introduced herself. As we placed our order everything seemed fine. The only caveat was that they wasnt serving ice coffee. The waitress said that they dont serve ice coffee anymore, yet it was still on the menu. My companion ordered the Tropical Splasher. About 10 minutes go by and our drinks didnt even arrive. The food came out and my Pumpkin Spice Waffles werent even warm. The friend chicken breast that came with it was okay. Nothing spectacular. It was seasoned well surprisingly. A couple minutes after the food came out I caught the attention of the hostess who helped the guest adjacent to me and told her me and my companion didnt receive our drinks yet. The waitress instead of the hostess came back with the drinks and apologized. The Tropical Island splasher my companion got barely had any ice as if it was sitting out or prepared in a rush. I had a coffee. The sugar tray that I was given was mostly empty. I also didnt recieve any of those little cream cups that are given when you order coffee. As me and my companion finished our meals the waitress took about 15-20 minutes to give us the check. My companion immediately put her card on the table. About 10-15 minutes passed and the waitress still didnt come for the check but passed us twice. I getting irritated walked over to the manager at the register and told her I wanted to pay. The waitress came processed the payment and gave me the receipts to sign. I signed at the table next to the register. Took my receipt and my card payment receipt. Me and my companion was get our belongings when the waitress hurried over to us and accused me of keeping the signed card payment receipt. I told her that it was on the other table. I felt extremely angered and disrespected by the waitress. I do not think this location is a good one. Hopefully another time I go and theres a different staff things may be better.

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RU

Russell Morton

I never write reviews because I have better things to do with my time. However, I will definitely make an exception in this case do to the lackluster service provided by the classless staff. Some dude without a uniform who looked like he was a bouncer from a club was where the host should have been. He aggressively told us to take a seat while we waited for some next chick. Eventually this girl walks out scratching her head and laughs when she sees us sitting. At first I was confused as to why she was laughing but then the bouncer/host says "I know you were enjoying that food". She says " I sure was" then signals us to follow her. We then set for 10 minutes in this empty ass place watching waiters text before someone actually walked over to us to take our order. Apparently texting and cleaning tables was more important than taking orders of actual customers.

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DA

Dakiidsanchez

I went in to give this location one more chance. From the numerous bad experience I had. I walk in to the African American lady standing at the reception. She doesnt greets us. So I asked for a table for two. She still doesnt say anything. Two minutes later, a Latina lady come and greets us. The African American girl seem like she had a attitude. Cause we told the Latina girl that we thought she was going to seat us. And we look at her and she points at the Latina lady while giving us a stank look. Once we get seated. We was asking for drinks and apparently they didnt have sweet tea. I already had bad experiences from this location so I just left after he says that. Teddy greeted us greatly but it just the lack of customer service from other employees and lack of items that made me pissed and leave. I will not be going back ever again. No more chances.

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LI

Liandra Sy

I love their breakfast food, but the one reason I give 5 stars is because of our server Cory H. He is quick, he knows to leave us alone when we are chatting, and he gets our orders completely right. My boyfriend and I are vegetarian, so hes always willing to ask the chef if he/she can do something special for our combo platters. Its a very nice gesture! My boyfriend and I treat ourselves to some pancakes every other weekend or so, and Cory is always there to give us a fun experience. We will always be loyal to the Church Ave IHOP because of him!! They always have fun themes for their breakfast menu (monster pancakes, smores hot chocolate, etc.) in case you want to have fun with the kids. Overall, a great experience for both family-oriented and single people.

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SM

smile face

When we sat down we knew right away what we wanted to eat... Our waitress never write down the order...I notice our waitress was sitting down talking to another person. A couple came after us their waitress got they food before us. Our waitress was still talking to that person. When the order came It took over 35 mins and the order was wrong... I asked the waitress bring me the menu to show her what I order she had and attitude so I went to the girl in front. To let her know whats going on. She was no help. So I asked for the manager he wasnt there. So I spoke to the manager let him know whats going on I told him I would pay for the teas but not for the food (i did not touch the food) because its wrong. He told me dont worry about it.

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AB

Abu Boateng

Lacks in customer service Im actually here now 4/12/2017 9:20pm the host didnt want to seat me at first I didnt understand why... as she said "it would take longer if you sit in"... but then I realized they were closing at 10... So my girlfriend orders a meal with fruit.. but wanted to substitute fruits for hash browns.. the waiter explained to us normally they dont do it.. but tonight it will be ok because they ran out of fruit... 10mins later he infomrned us that the manager (host) said he couldnt do that.. because it will take even longer!? Huh?? and we would have to pay an extra $3.. you would think if theres no more fruits theyll give it to us anyway! The point is it was very horrible experience... so I over stayed my welcome...

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DE

Demi Sharese

I went last night around 7 PM; the host was nice; my server was nice but lacked customer service skills; i ordered the strawberries and cream cheese combo & 2 kids meals for my child; he brought COLD food & strawberry crepe with no cream cheese.. When i asked him where the cream cheese was he was trying to convince me their wasnt one with cream cheese then opening the menu stating i only ordered the strawberry one... I asked for my food to be warmed up and just ate the crepe (very plain & gross) he brought out my food again; now warm but extra crunchy hashbrown stale turkey bacon & hard scrambled eggs

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