Address: | 3510 McKelvey Rd, Bridgeton, MO 63044, USA |
Phone: | +1 314-739-8864 |
Site: | pizzahut.com |
Rating: | 2.4 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–12AM 11AM–12AM 11AM–10PM |
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Donnis Johnson
THIS IS THE WORST PIZZA HUT EVER!!!!!!! Ive ordered from this location several times and every time its the same result. They never get your order right, deliveries are ALWAYS late, and the pizzas are ALWAYS cold. Even after I called corporate to rectify the problem this location continues to disappoint. Management is no help at all. Whitney Shucks, the manager at this location was very rude, unprofessional, and lacks the education to be in the position to over see a business like this one. Not only did she lie about calling me several times because the delivery driver was lost( even though they have delivered to my residence before) I was told that they wouldnt deliver to my residence again because I refused to listen to her poor excuse for the reason my pizza was 1hr 45mins late and didnt show. This is what happens when you dont encourage and push your children to graduate from high school and become a productive member of society. You get a uneducated, rude, poor excuse for a manager named Whitney that will be serving you a cold, late pizza. I will NEVER call, order or step foot in this Pizza Hut again. And if youre smart you wouldnt either.
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Kora Gernigin
After the Luke Bryan concert last night we ordered food. When calling the first time, I was hung up on when I told them what hotel we were staying at and where but did not have the EXACT address(its 2015, use a gps) After calling back again multiple times until we got through, we ordered our food at 11:32pm. Not a too crazy order. 2 orders of BBQ boneless wings(8 piece) and order of chicken Alfredo and a pepperoni pizza. The man when we ordered told us it would be 65 minutes. Around 12:50am we called and asked on the status of our pizza and was told that it was still coming. Around 1:20am we called AGAIN and was told that a man had just called 15 minutes prior and they had already told us that it was coming, which was extremely rude considering we were a group of all women. We gave up on getting our food. The delivery person called at 2:13am to inform us our food was in the lobby. We had already given up and were asleep. Almost 3 hours for food when the estimated time was 65 minutes is absolutely ridiculous and we will NEVER order from this Pizza Hut again.
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Karen McCommas
My co-workers and I placed an order online for delivery. Imagine my surprise when the pizza I ordered had a burnt piece of wood in it. I immediately called the restaurant and the first individual started laughing and when I said that it really wasnt funny he replied that he was being sarcastic. He then had the manager at the time (Brandon) speak with me and he insisted that they dont have any wood in the kitchen and that it could have been a piece of cardboard. I showed it to my co-workers and all agreed that it definitely was wood and not cardboard. Brandon did credit the card used for payment for next time an order was placed. Sorry Brandon, there definitely wont be a next time for me. Ugh! Apparently the folks there have little regard for the quality of their products, their level of customer service they offer, and food safety. I would strongly recommend avoiding this establishment at all costs.
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Dennis Jackson
So I tried to call and the first time waited 4 minutes and no answer. No big deal. I get it. Sometimes you are busy. So then I called again and someone answered and put me in hold. 5 minutes later I decide to order online. Medium pizza half pepperoni and half cheese. It states it will be ready 6:06. I get there 6:10. Not ready. I pay thinking after I pay it might be ready. I leave at 6:35 with my single medium pizza and 2 drinks. The girl waiting on me was nice, dont get me wrong but the wait time was insane. I get being busy but there is a point that it is too much. At the same time a woman had mentioned she had been there an hour for a personal pizza and wings. Atleast it was better than my local Pizza Hut which doesnt even make the pizza. They forget every time.
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Robert Majors
Although I feel Pizza Hut pizza is a good value with good taste due to their abundance of specials and unique options, this location is very unreliable. Most of the time my pizza arrives warm but not always... Whats worse is it is consistently late by at least a half hour and sometime way more. The last time I made a delivery purchase the website gave an est 25 to 35 min. which took almost an hour to get out for delivery, and another half hour to make it to my door. In spite of the delivery drivers almost always being polite, there is always an excuse for the double or triple wait times. Cool pizza with a 35 minute drive to my door on a 35 minute overall time does not require an excuse; it needs a warning and apology.
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Kellie Sage
Ordered from the Bridgeton Pizza hut for delivery at lunch time...I see all the other reviews and have to ask you all??? What kind of fine dining do you expect from a pizza chain. Its the McDonalds of the pizza world! My pizza was exactly how it has been for 40 year. It was hot upon delivery and very good. The dine in experience is NOT the same quality as it was 30 years when I was a kid going out for pizza....But then what is today?! Its a different generation of people. People today are not geared towards good service. They arent being taught good service like previous generations. And St Charles Rock Rd. is definately no longer the place to go if your looking great service. It is what is is.
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Allison Fuller
We ordered a pizza at 8:45pm on a Sunday night. By 9:45 when it still wasnt here, we called to see where it was. The kid on the phone says "its the next one out the door." 20 minutes later, and keep in mind we live 1.5 miles away, and its still not here. We call back and its "the next one out the door." Needless to say, we canceled our order. Well be calling corporate tomorrow and never be ordering from here again. I think they were just trying to pocket the money from the payment and not deliver our order, seeing how they close at 10pm. Shady...
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Shaine Ferguson
TERRIBLE!!!!!!!! I called and ordered a pizza from this place and they never showed up. I have ordered from them many times before and they have delivered to my house, the very same house I live in now! ITS A QUARTER MILE AWAY! I CAN WALK THERE! when I called them and asked what was going on they told me that they dont deliver to my area. REALLY?!?! They put me on hold for 25 mins and then I heard someone pick up the phone blow into it someone asked if he was still there. I heard someone say yea and then click!!!! NEVER AGAIN PIZZA HUT
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moschnerpam47
The ONLY reason I continue to order here is bc I like pan tossed. Ordered pizza at 7:30 on-line. First, as Ive learned, for online orders, u must allow extra time. I got a call at 8:19. Manager stating that they were out of tomatoes AND pan style pizza dough. Again, I called to check status at 9:27. I AM 5 MINUTES AWAY!! Just called now at 10:07. Finallllly talked to the manager. She was quite nice - said she comped my order. Also said it should be here in about 8 minutes. Erggghhhh!!