Red Lobster

Reviews 4

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Cheryl Thienes

Food was excellent but the service was HORRIBLE - we waited over 20 min. and no waitress no water no nothing, we were ready to leave. Finally a bus person took our drink order and dinner order and told us she would find our waitress - well she tried - my son went to the restroom and heard the waitress she tried to get to help us say its not my table, but guess what it was. The bus person brought our drinks and as she was bringing them the waitress then took them and put them on the table. Then our food did arrive by the food server, no sign of waitress - drinks gone - no waitress - never even walked by table so we could find her - finally she stopped asked if we wanted another drink - yes my son did - we continue to eat we are finally done - still no drink that was ordered and no waitress. This was my Mothers day dinner and we went just last night - so no they were NOT busy. Finally my son goes to the hostess stand to complain and low and behold the waitress brings the drink with totally melted ice and plops it on the table - we are totally done and it is obvious. I tell her oh no you dont. We want the bill and that drink will NOT be on the bill and she just looks at me. I said he ordered that over 10 - 15 min ago and we will not pay for that and she just looks at me and says I cant do that and I said OH YES YOU CAN. My son then appears with the manager and I voice my great displeasure and said I have never had such horrible service and the waitress will be getting no tip at all. If it was not for the bus person we would have had no food and no drink at all. We gave the bus person a cash tip and stiffed the waitress and the manger did remove the two drinks. There was no excuse for the total non service from the waitress and I am very thankful for that very consciousness bus person for going above and beyond what her job was - she even apologized when we tipped her for not checking back and I told her that was not her job we just appreciated all she did. The food was good, but when you have such bad service it really takes away from the experience. The manager apologized for the bad service, and did remove the non received drink and one other drink from the bill.

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Chiko Tort

BEWARE: Stay Away From This Place Was present at Red Lobster-Oakdale yesterday night at 8PM for dinner with my husband and toddler. We were seated right by the kitchen entry (just lovely!), the location was not ideal especially when we had a highchair in the walkway (just common sense!), therefore we moved ourselves one booth down. The place was filthy with shrimp and lobster shells on the ground... many employees walked by but no one stopped to pick them up... My 2yr old couldnt help it but cont. to point and kept asking "Mom, whats that?" Our food came out quickly but there were endless mistakes! From the kids menu, we got fries instead of fruit; we got ranch dressing on the salad instead of blue cheese; they steamed the extra lobster tail we ordered when it was suppose to be grilled; I had ordered the "Shrimp & Lobster Overboard" and the presentation was horrid looking nothing like the picture on the menu, there was hardly a bed a rice and they forgot the broccoli. Wow, what a night of mishaps!!! We finished our meal racking up an easy bill over $100, tipped our server $20(bc she was really nice or so we thought...) and went home. You wouldve thought that was the end of it... but today I noticed my credit was charged 2X (no wonder we waited so long(!)...)!!! My credit card did show one charge was refunded, but the server didnt inform us of the mistake she made during transaction and all she said said was "Sorry, it took so long. My manager needed to do it...". Very unprofessional on the servers and management, someone should have came out and informed us of the error. Terrible management of the restaurant as a whole (staff including servers and management, kitchen, housekeeping). Much improvement needed in all areas. Theres plenty of other options in the area, I highly DO NOT recommend this establishment. Tip: If you insist on going, check your credit card transaction.

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Tom Hennes

My mother-in-law made a reservation for 7 here. We got there and the hostess was setting up tables for us where we had to scooch on the wall side 10 feet to be seated. The waitress told her to put us on another open booth that sat 8 people because this was not condusive for 7 people. The hostess didnt want to change. The 2aitress went to the manager and the manager told the waitress to have the hostess put us in the 8 person booth. The manager came out and talked to the hostess and the manager then had us seated in the same spot with a little table moving. I went to find the 8 person booth and the hostess had seated another group of 7 there that had arrived after us. I confronted the manager and she said "sorry". Then sat in the poor seating area with our family. Well then I ordered the ultimate feast and when it arrived the crab legs were about half the normal size and the cluster was missing a leg. I mentioned to the waitress and she said she would talk to the manager. The manager came out and asked how the service was. I told her the service was great but the crab legs were unusually small. Again, "sorry". The waitrees brought an additional serving of crab legs. Combined they almost made up a regular serving. I was told that on the menu it said that the snow crab leg harvest was poor this year. If Red Lobster is serving less than usual size crab legs, then they should adjust the price, not serve sub-sized crab legs for the regular price. The saving grace here was the the waitress Patty was wonderful. She made our visit much better and was accommodating for the lack of hospitality on the oart of the hostess and manager. I received a $50 gift card for my birthday and will go to another location to redeem it.

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Chi Ezi

Me and the family (party of 5, 3 kids) just got very sub-par service. We both ordered the Salmon/Shrimp/Lobster combo, but after a few minutes the server came back stating someone would have to make another choice due to there being a final piece of salmon in the back. When this last piece of salmon came out it was mangled not a solid filet like we are all used to. Also there was a diced pepper mix that was a garnish that was used to cover up the mess of a filet of salmon. The lobster tail received was also covered in the unsatisfactory pepper mix but the tail looked deformed and overcooked til rubbery. I believe my wife felt rushed, and could not decide on anything better, so she ordered the platter which has many different items all fried. The food was just poor, but particularly bad for spending 100 bucks, Maplewood and Richfield are better. To cap off the bad food the Server didnt clear drinks and empty plates after a period and that led to a cluttered table spill. Funny thing is she said shed get a napkin to wipe the spill then made it seem as if we should have wiped it by throwing the cloth napkin or towel on the table. We tipped her 10% on the bill and left after eating. During this time out the manager came over to check on us, I assume its because of the order change up, but we are easygoing on that kind of thing. I truly wish he would have came over later in our meal to check on us maybe he would have got to hear us. Its cool though as said after the weird service and food, they still got paid and tipped.