Holiday Stationstores

Reviews 6

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Eric

I have never had a more negative experience with an owner (Chris L) of what is supposed to be a prestigious business. I almost always stop here on my way home, and did so for the ultimate car wash. Upon entering I found out this wash did not offer a touch free option like all the other options. This was unsettling. Upon exit the dryer did not kick on, and so I returned home to hand dry with a towel. After doing this I noticed several new scratches all over the vehicle. The passenger side door is by far the worst, with 10+ scratches that look like vertical marks, but clearly are made up of horizontal lines, all at about the same height. To be fair, cars are in a lot of places; however I check mine daily since I bought it less than 3 weeks ago. When I purchased it, I had it buffed and cleaned thoroughly at the dealer to the point of walking around the entire car with the buffing technician and pointing at everything. It was pristine. This is clearly new damage from the car wash. Upon calling the following day (today) Chris seemed polite enough and asked me to come down. However, when I got there his tone changed completely. He was defensive and judgmental, trying to blame the dealer for using compound to falsely make the car look nice, which washes off in a car wash. I told him that the car was washed and buffed before I took delivery, and buffing is far more abrasive than any car wash should ever be. He then tried to say it was door dings, and suggested anything but his own car wash. He was not even willing to entertain the idea that his car wash (which is frequently, and was conveniently closed for repairs again) may have been to blame. He then took pictures and started shaking his head saying things like unreal under his breath. At this point he seemed to be willing to allow me to get an estimate, which made me think he realized this was clearly his car wash doing damage, and then he went back on his word saying he was going to fight this. I politely informed him that he is entitled to his opinion, but that I didnt appreciate him being so unprofessional in dealing with me. Reluctantly, he took down my incident report and said he would submit it to his insurance. He did however make sure to let me know he would be fighting this all the way. I couldnt believe a business owner that is supposed to care about his customers would treat someone this way. This is outrageous to me as it is a well-documented fact that car washes with spin brush systems frequently cause this type of damage when not maintained properly.

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Ryan Dwyer

My experience was very poor. I had a car wash that left dirt all over my vehicle and the owner, Chris Lotysz, humiliated me by yelling at me in front of his store and stating that the dirt on my vehicle was tree sap, then later he stated it was oil and there was nothing he could do about it and he wouldnt be giving me another wash and that "he was satisfied with my wash."

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Judy Lothenbach

The two young people working this morning could care less about the store or the customers. I informed them that the coffee was empty and the creamer machine needed attention, to which the response was "not my job". OK, Ill make my way to another spot for my morning coffee.

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Bob Catlin

Place is always clean and the bald guy who usually closes is always good for a laugh. Owner seems cool, just doesnt deal well with people who are infected sith "the stoopid."

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Ivan Kowalenko

Better than your typical Holiday. The staff know their things, they offer a wide range of automotive goods, and to top it off: they have free WiFi.

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Crystal Vrieze

Nice Holiday station, everybody is always nice whenever I have stopped.

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