Blue Heron Grill
| Address: | 14725 Victor Hugo Blvd, Hugo, MN 55038, USA |
| Phone: | +1 651-756-1894 |
| Site: | blueherongrill.com |
| Rating: | 3.7 |
| Working: | 11AM–1AM 11AM–1AM 11AM–1AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–1AM |
Location
Photos 100
Reviews 5
CO
corey nelson
I live roughly 2 miles from this bar and I have been going there at least 3 times a week for about 3 years(22, cooking is my nemesis). To be fair this was one of my favorite spots. I love the food and if you know when to go and what to order, you walk out with a fair price. Service is absolutely terrible unless they have their usual faces in there. Handful top notch the other 95% need to be pushing pencils away from any human contact. I went in on a Friday evening to grab a bite and sober cab for a friend and accidentally walked out without closing my tab(card on file). The next day when I remembered, I stopped by to make sure I was settled up and to make sure Pat got a tip and when he grabbed my tab it was $192...my charges were $17...they shoved people who didnt start a tab unpaid for drinks on my card. When I brought this to the managers attention she said it was not her problem and fought tooth and nail that she was never going to refund me my money. I literally got an appetizer and 2 beers and with a $200 tab. And you cant do anything for me? Customer service is the fundamental of running any long lasting prosperous business. I would have, over the course of the next year, spent north of $4,000 there. They will never see a cent from me again. Keep in mind the only reason I caught this was because of an extra trip I made to MAKE SURE MY TAB WAS SETTLED UP! Maybe if you bring back your waffle fries we can mend this broken relationship and get back to the good old days where I spent all my money with you in return for delicious food and cute waitresses. PS manager lady, you could have simply saved a die hard customer by understanding and respecting my concerns. Not sticking my receipt in my face arguing and fueling the already built up anger. I do anything to any extent to make sure not one customer leaves even unsure about the over all experience at my store and its disheartening to get taken, and treated as I did here. ME AND MY 4 HUNGRY ROOMMATES WILL MISS YOU HERON!
JO
Joseph Harris
When this place opened, you figured it for a long lasting, successful establishment. There was a heavy focus on service, and the original menu featured large portions with quality food. Now......Not so much. The last three times I have eaten there, the food, and especially service were completely lacking. Being that I am a "Support Your Local Business" man and believe firmly in it, I decided to give them one more shot. Tonight we called for carry-out, I spoke directly with the manager while ordering. We ordered Chicken Florentine Lasagna Roles, New Orleans Pasta, and a BLT. First off, I was never told that the Chicken Florentine Lasagna Roles were no longer on the menu. So when I went to pick up the food, I was told then and had to order something else and wait, which completely defeats the purpose of ordering out. Second, I told the manager I wanted the BLT with no onions and pepper jack cheese. Again he said sure. We come home and what do we find, cold fries with the BLT that had fried onions and pepper jack cheese on it. A New orleans Pasta without Shrimp, chicken in it that appeared to come out of a can that was very dry, completely undercooked green/red peppers and onions and no sauce. A dish that they have had since the beginning. Oh and no bread with any of the dishes, even the one we had to wait for. I can understand a busy evening and sometimes making a mistake, but the place was empty and this makes four times in a row. While I was picking up the food, the staff couldve cared less I was there, seemed disgusted that I was upset that the item I had ordered was no longer on the menu and wanted to order something else. I have given them enough chances and The Blue Heron will no longer be receiving my family or friends patronage. It is unfortunate, and hopefully they will take this review to heart and start to realize there is a reason why the place is empty at 6:30pm on a sunday night.
MA
Matthew Arnsdorff
I have been coming here regularly for several years and never once have been disappointed. These past several months service/food has taken a huge downward spiral. Food and service had been hit and miss, more so a miss. Last night was packed late at night, 2 bartenders. One never came to our side of the bar the whole night while the other who served us skipped us after several rounds, even after holding out money, making eye contact and putting our empty drinks over the ledge of the counter towards them. After over 30 minutes I was finally able to get some service and closed out my tab - all 1 drink I was able to get. Left after this point. Then today- amazing server who deserves everything - but terrible food. Appetizer chosen was cheese curds - usually amazing. Tonight all we got was curds - literally broke open half of them and hallow on the inside - no cheese at all. I have always enjoyed boneless BBQ wings, never once having a bad experience on this end. Brought my step parents wife and daughter here, bragging about the wings, how they fall apart and are so good! Tonight, not at all. Smaller than normal pieces, hard enough to the point I had to cut with a knife and even then wasnt enjoyable. My daughters plain burger was way undercooked and raw/red on the inside - not pink, but red. Our server was amazing and took this off the bill. But across the board, food took forever compared to normal, tasted like it had sat out forever and was forgotten and was an unenjoyable experience - terrible first impressions for my step-parents who I have been bragging about this place forever.
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Bob Larson
I came here for Easter brunch buffet (so it was understandably busy). Service wasnt good. The waitress forgot drinks, spent a long time away from our table (so most of us has empty glasses throughout the meal), and made mistakes on our bill (including billing us for things that we ordered but she never brought out). To her credit, she was apologetic and understanding when we asked her to correct the bill. The food was okay. It was clear they dont normally serve buffet, because it was set up in an awkward area, and the employees had to jostle past people waiting in line. They also didnt have the lines set up well, or have more than one serving station, so there was a significant wait in a slow-moving line. Most of the items served tasted fine (nothing special, but its buffet food, so thats expected) but were lukewarm. Even pans that came fresh out of the kitchen has cooled off quite a bit before they got around to putting them out, since they waited for a pan to be entirely empty before refilling an item. The holiday buffet was my only experience here, but it was bad enough that I wont be going back.
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A Private User
This was our very first visit. We went on Sat July 31st, Got seated right away. Michelle was our server, she took our Bev order and came back with them in 2-3 minutes. She made her recomendations then took our order. As we were conversing she made very prompt visits being attenative and not obtrusive, Salad was delivered with in 3-5 minutes, fresh and chilled when it arrived. Our Beverages were never empty. Food arrived 15-20 minutes as ordered. Pork chops were cooked to perfection moist and could have used a little more of the glaze,baked pot was hot vegies were freshly cooked. The other dish was the bacon cheese burger which was cooked to order and the fries were piping hot. All I can say was the meal was Good the portions for these two items were OK (only ate one of the chops) The server was excellent, and the bill was what would pay anywhere for this style of food and service. I am glad we went and we will go and try some other menu items and report on the next visit.
