CHIPOTLE MEXICAN GRILL

Reviews 12

MI

Mike MacLean

Im a big fan of Chipotle, but this location is in dire need of better management. Kids behind the counter act like they would rather be somewhere else, and theyre really quite bothered that you came in. They throw your order together without thinking about what they are doing, which leads to a huge pocket of sour cream at one end of your burrito and just a bunch of rice at the other end. They are always running out of items on the line which is surprising since they are really do skimp on everything but the sour cream and rice. For instance: ask for veggies on anything and you get 4 strips of green pepper and 2 slivers of onion. I watched them actually take meat back off of the dish theyre making on more than a few occasions. Ive eaten at several Chipoltle locations in the metro area and a few in Indiana and this particular store is consistently disappointing and the worst Ive been to. This is so much the case that Ive now completely stopped eating there. As per my personal policy (yes Ive developed a policy for this very situation) I will give it another year, then pop in to see if anything has changed. If its the same old story Ill never go back. If there has been marked improvement I shall post those developments here. Until then, I suggest any whom have had a similar experience stay away, and hopefully that will send those in charge the appropriate message.

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Stephanie Primov

I recently visited your Rochester Hills, MI location (9/18 to be exact). Never in my life have I received such dreadful customer service. Employees were busy gossiping, flirting, and complaining about their 11 hour work day right before their birthday. I stood waiting to be acknowledged for 5 minutes before I finally said "Will someone please take my order? This is pretty ridiculous." I was the only person in line at that point. I waited an additional 5 minutes before someone appeared to actually take my money. This store is awful and this isnt the first time Ive had issues. It seems every single time I visit, they dont have enough staff. They also NEVER have lemons and give really weird excuses like "we ran out" or "we didnt get a shipment of them." On 9/18, I asked for a lemon and what I received was absolutely disgusting, far from fresh, food poisoning waiting to happen, and probably some sort of health code violation. This store is abysmal. No one is ever happy at this location. Customer service is awful, lines are long. Associates this unhappy are a reflection of poor management. Associates here also beyond rude and have the worst attitude. I have yet to have a positive experience at this location and Ive been here 3 times now.

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Pete Camaj

This is by far the worst chipotle Ive ever been to. This Chipotle in the village used to be great but something has drastically changed, the management and staff is just horrible. You can clearly tell that they do not change out the old food from the previous day and that it has just sat there with no care, the rice is always clumpy and flavorless, the beans taste disgusting and that is an obvoius statement when you realize it has been sitting there all night! To top it all off they will cheap you out on every scoop of whatever it is that you want, giving you half a scoop of anything on everything. Something needs to be changed asap because went to this chipotle at least 3 times a week, I would know when something is wrong. Oh and another thing, dont be surprised if someone gets a soda in the water cups when for the last 5 times Ive been there the water machine was empty. Absolute disgrace.

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Rebecca Rivera

I went here for an interview and the manager was very very rude to me. He was a heavy set Hispanic man and he got so upset with me because I was nervous. This was my second interview at a job of course Id be nervous. He then got so upset he told two of his employees to finish the interview and then left without saying thanks for coming in or a handshake.He was very nice to the other two men in the interview, shook their hands and said well call you. When it came to me he could have cared less. Not even a smile on his face when he interviewed me. Ive never ate chipotle before and I never will now. That manager is trash, no wonder his employees were quitting, hes a jerk. I hope he gets fired.

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Ryan VanDorp

Good location, generally kept very clean, friendly staff with smiles, and efficient enough to get customers through longer lines in a reasonable amount of time. Months ago, there was an issue with consistency of portions, as I noticed some servers were making bowls significantly smaller than youd expect at Chipotle. It seems theyve got a handle on this recently though. A couple times, the lettuce has been a tad mushy, but that very well may be a trade-off of using fresh produce.

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Andrew Sykes

I rarely rate, but the previous review upset me a little. The people that work here are awesome. I go in all the time, and they remember my order. They are insanely nice, and friendly, and always happy to help me. Along with that, the food is awesome. As far as skimping goes? Ask for extra, theyll do it. I do every time, and every time I walk back out of there, with exactly what I was in the mood for and usually in a better mood thanks to the staff. In fact, I think Ill go now.

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Phillip Bagwell

ve had this company blacklisted after health scare. Recently decided to give them another shoot. Two visits later im done with this place. Portion size seems like its gotten really cheap on the meat, like less then 3 oz worth.... Tried the new chorizo and was way way over cooked aka crunchy meat FTL. Plus on top of everything both me and wife were sick the next day...

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kente n

Elina Munoz, your feedback is ignorant. If you dont know how to spell, dont write online for the world to see your stupidity. Stop embarrassing yourself and your parents. Chipotle is a fast food restaurant. The type of food that is served tasts great. For a fast food joint it deserves 5 stars. Great food great staff.

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Sahm Litkouhi

Love the food here and would give 5 stars except the carry out is unreliable. Without exaggeration, at least 50 percent of the time they forget an item from my order. I always double check the bag and frequently catch these mistakes, but this time they forgot guacamole inside a meal box.. sloppy

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Steven Gibbs

I got a free burrito coupon in the mail, sweet ill give it a chance! Dont have as many options on what to put on your burrito as other places but hey it was free Im not going to complain about that. Then I found two hairs in my burrito. Not going back there again.

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Josh F

Great spot, go pretty often and the employees are always nice and the service is always fast. Foods great too of course. Choosing the right time to go can be really important though, can be the difference between a 0 minute wait, and a 15 minute wait.

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Valencia Edwards

All the food is SPICY my 9yr old ordered her 1st taco & almost choked due to the overly SPICY steak. They said its been like that for 12yrs, I eat @ Chipotle once a week & never had steak that SPICY. Will not be going back

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