Chicken Shack
| Address: | 213 W University Dr, Rochester, MI 48307, USA |
| Phone: | +1 248-656-1100 |
| Site: | chickenshack.com |
| Rating: | 3.8 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–10PM 11AM–9PM |
Location
Photos 26
Reviews 47
CA
Carla G
I hate this location!!! After getting home, I noticed the chicken was not as broasted fresh and that it tasted very salty. I called and spoke to the manager Aaron who stereotyped me by saying quote.."well I am not going to give you food because people are always calling here for a credit." I explained to him I didnt know "these people" and I was not calling for a credit. I called to make a complaint about the food that my husband and I waited 30 minutes for. At this point I began to get livid and requested another manager. The owners son decides to get on the phone and brags about owning the location on Sashabaw Rd as well due to the fact that locations food tastes way better. I explained to him his customer service, his GMs attitude and food were a horrible first time experience! I exclaimed I will never ever as G-d as my witness step into another one of his Dads locations again. His poor choice for fixing the issues cost him $22.97 and a loss of business from myself and future colleagues. We will take our business and taste buds to places where the food doesnt taste like salt and have a higher standard of quality towards the customer. And by the way, if you are reading this and are from his dadddys location, tell him to get his son in check because his daddy can be bought out!
AM
Amanda James
First time i have been to this location. My boyfriend and i dined in and we placed seperate orders. The time on our receipt read 6:40pm which was about right. I get my food at 7pm. They start to get busy, it is now 7:10pm and he goes to check on it. They tell him another 5-7 minutes.At 7:20 he goes up there to check on it, they say "sir wr will have your chicken snack for you in a few minutes and for the inconvience we are giving you a dinner instead". So my boyfriend replies " i had the chicken sandwich " and the guy says "ok, we will give you an extra cole slaw". At 7:30pm they bring his sanwich out with potatoes instead fries ( i acutally made a bet with him saying they would do that. Thats the funny part). So at 7:33 pm we recieve our fries. What kills me is multiple people came in and PLACED to go orders, with chicken sandwiches..chicken dinners and they all got theirs before us. This was such a joke. To top it off we didnt even recieve the "free" coleslaw we were offered. I dont know which one of those clowns were the manager, but the whole crew did not work well under the tad bit of pressure they were under.
MC
Mc 20piece
Surprisingly this is the worst Chicken Shack Ive been to. Every time Ive been there its been dirty. Someone from this location needs to visit another Chicken Shack and learn how to cut the potatos. The potatos here are too thin and end up being over cooked wafers. I thought it might have been a mistake but its like this every time. Nothing like the potatos at the other locations. Not sure Ill be back to this one.
PH
Phillip Fox
This place is great, but a bit over priced. The menu has something for everyone! Their large buckets (chicken, fish, etc...) are a bit over priced (around $30 for a 30pc wing example). But, the food is good quality and tasty! They do have many size options available from just a snack to a full on dinner! It would have gotten 5 stars, but the price keeps it down a bit!
AL
Allen Matyas
We called to get a barrel of chicken. The kid on the phone said we could not buy only chicken, that we had to order sides too. The menu expressly said we could buy chicken only. So we hung up and we will not go back. We consider this better for us since this chicken is horrible for your health anyway.
LY
Lynne Moore
I really like the chicken and the ribs too. Absolutely love the fried mushrooms!!! The only thing I dont like are the high prices and the limited substitutions. They need to lower the prices and be more lenient with what a customer wants to eat.
AM
Amanda Eschendal
Our family has used Chicken Shacks catering for several occasions over the years and they have always given us great food and service. Their chicken and potatoes are always a big hit with our large gatherings. Thank you Dave and the gang.
RO
Roxi Barber
Went in here in superbowl sunday and even though thwy were super buay and hectic Kayla made sure that our order was right and apologised several timea for our wait even though it wasnt bad
DE
Debbie Geddis
The food is always good. We have bought the broasted chicken meals from the Chicken Shack at other locations as well as this one. The food is always good and the service is good too.
BR
Brian Bialik
The food here always seems to be to greasy and lacking that great flavor you stopped here for. There are better places to go for chicken in the area.
ST
Steve Novak
Pretty great, simple food if youre in the mood for takeout, though you can eat inside also. Broasted chicken, fried seafood, even pork chops.
RO
Robert Sterner Sr
To us the size of the thigh. Wing and breastfeeding is way too small. Although we love the taste. We do not feel the food is a good value.
PR
ProjectEURO s
Fast and Friendly bin going for years they are the right definition of FAMILY business you keep up the great work dont give up the dream.
AN
Angel Dunson
People are nice and the service, but there has not been one time I received my potatoes while hot. They are always room temperature.
DI
Diane Oyola
This is the BEST Chicken in all of Michigan. Consistent taste inside and out. No matter where I go, I come back to Chicken Shack.
BI
Bill Younan
Simply good chicken and ribs. Price not much difference from the other food chains. You do get what you pay for .
HA
HagarTheHorrible
Delicious chicken made while you wait, I suggest ordering ahead to save the time. A little pricey, but worth it.
JA
Jan Wasniewski
Asked for the fries to be extra crispy. They were the best fries I ever had anywhere. Thanks again!
LA
Lawrence Grogan
Always great food. Love the ribs. Also appreciate the military discount. Thank-you.
A
A Private User
The fries and the chicken tasted like fish. I guess they are fried in the same oil.
A
A Private User
So good. I try to eat here every time Im in Rochester. Have the broasted potatoes!
CH
Chris Ritz
Incredibly slow. Took over 20 minutes to get a wrap. At lunch. Wont be backs
SU
Sungjoon Kim
No explanation needed but check you to go pack before you leave the building.
KY
Kyle Johns
Crap chicken and shouted 1/2 what I bought. Please check before you leave
A
A Private User
The best chicken and greatest potatoes!! Friendliest people!!!
GR
Gregory Thompson
Chicken Shack has the best ribs! Better than most rib joints.
ER
Eric Paramore
Great staff, and establishmentvis always clean and inviting.
LE
Leonardo Morales
Chicken and potatoes shack are great. Cole Slaw as well.
BR
Bruce Lovering
The food is great. But the place needs to be cleaned.
IO
Ionut Alexandru Ciobanu
The best chicken, what I eat in my entire life!!!!!
RO
Roger DeArment
Best chicken EVER. BBQ chicken with boasted potatos
JI
Jill HHB
pretty yummy and not greasy! broasted goodness
MR
Mrs PoeticJust
Nice, flaming hot food that was delicious!
JE
Jessica C
Good food, takes awhile to get food
CH
Chris Kulp
Great chicken. Generous servings.
AN
Anthony Fuqua
Great service and pleasant faces
WA
Wagner Hirao
Best fast food fried chicken.
D
D Peeps
great unique chicken recipe
DE
Deanna Kelly
Best chicken in town!
TO
Tom Staley
great for catering.
DE
Delorian Johnson
Very kind staff :-)
A
A Private User
The corn was sweet
CH
Christopher Stanek
Always great food
ED
Edward Topp
Great chicken
JE
Jeff Corrion
So clutch!!
RY
Ryan Gertner
Great food
PA
Pavan Adapa
good food
