Smashburger
| Address: | 1821 22nd St, West Des Moines, IA 50266, USA |
| Phone: | +1 515-661-6666 |
| Site: | locations.smashburger.com |
| Rating: | 4.2 |
| Working: | 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM |
Location
Photos 100
Reviews 12
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That One Guy
First time here...walked in and the menu is on the side of the wall, not behind the cashier where it is easy to see and order at the same time. Of course people filed in behind us, so it was hard to order and not hold up the line. Impossible to let people by either. Total for three people was $29...a little high, but pretty normal anymore. We took our number and took a seat. The drink station had no lids for drinks, but did have silverware and straws and condiments. No napkins. NO NAPKINS. We have kids for Petes sake. We displayed our number right on the edge of the table, and we sat pretty close to where the guy picks up the food. He looked right at us and walked right on by. He walked around the joint for a bit before he came back. Why did they give us a number if they dont even use that system?!? Food was finally delivered, but my malt was not. That came about 4 minutes after food was served. Not that big of a deal but really should be delivered before food or with food. Now for the food...the fried were very good. The burger (spicy baja) was very average, not worth the price at all. You can get better burgers at BBops or Culvers to be honest, if not the same but for cheaper. Overall, this place is too expensive for what you get. I probably wont go back.
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Becky Daniels
We ordered online on May 8 at 7:00pm. We were given a 7:30 pickup time. We live 3 minutes away. My husband returned home at 8pm shaking his head in disbelief. He could hear the fighting going on in the kitchen while he waited 30 minutes. Our order was totally wrong when we opened the bag. Ice cold fries and both cobb salads with no blue cheese,fried egg on top, or regular cheese. We basically had lettuce, a few tomatoes, and a piece of chicken. I called the restaurant and was assured they would refund our money and we could come and get replacement food. My husband returned to the restaurant to hear the ongoing fighting and wait another 30 minutes for food that again was incorrect when he got it home. We were too hungry and tired to pursue further. Time to shut this place down!!!!!!!!
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Onica Johnson
Normally come here when i get off work so sometimes i come in a little before they close which is 10pm. Came here tonight at around 9:50 to order something togo and the lights on the open sign were off and door was locked. I called the resturaunt after seeing that their hours were open until 10pm... and the lady who answered the phone was rude and told me they lock everything early so they can clean the grill... never had this experience before because i normally come in around 945 to order togo and i normally have a very pleasent experience with the night cooks/staff. Very disappointed because i work in the food industry and know how it works.
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Amy Louck- Poier
Only hamburger joint thats fast, cheap and still has great customer service and modern atmospere. burgers,grilled chicken, KIDS meals etc., with healthy options. I always get a side salad with a bunless spicy grilled chicken sandwhich.Side sald always GREEN LEAF lettuce.Offers sweet potato fries, and etc. Offers BEER also! My fiance and myself, ate and had a beer each for 22 bucks, tips are optional, but after the friendly manager, you want to tip!!! Hes always so nice and checking on you!! Wish smash burger was on the ingersol strip!
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Amy Seufert
Horrible service, ok food. Ordered online and PAID online, husband went to pick up food and they didnt have the online order. He had to show them his phone/email for proof of ordering and paying. They ran out of ice cream 4 hours before, but I already paid for shakes, they said they would try and reimburse me in a few days. Husband said the staff didnt even seem to care about this situation, they werent apologetic, he had a horrible time trying to even get our orders, and the food was so-so. Im ready for 5 Guys to get here!!
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A Private User
Smashburger is a restaurant that is halfway between fast-food and a sit-down restaurant. Prices for burgers run between $5 and $7 and sides and drinks are extra. This is one of my favorite burger joints. The meat quality and preparation method is top notch, though the burgers can be a bit greasy. Theres also the "Smashsauce" which is their own secret sauce they put on the classic Smashburger. Youve got to try it! They also have a few unique sides such as fries with rosemary & olive oil and flash-fried veggie sticks.
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Ian Rojas
I always love the food here, the ingredients are fresh, the taste is great and the service is as friendly and as satisfactory as usual. There was a time when I went there for a chicken sandwich and was given it raw in the middle (they were training the new recruits). So I asked them if they could make me another if they would, they apologised and happily remade my order. As a bonus, they made sure that my next full meal was free of charge. Love the team, love the food, highly recommend the place :) .
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Carissa Fountain
We had a baseball team if hungry boys and worn out parents. The manager was on duty and took our order so his crew could get to work. For as much as we ordered the food came out really quick, was hot and so delicious. The shakes were really good. The cooks were smiling the whole time. I thought theyd panic and be crabby. The manager was so incredibly personable and friendly and wanted to make sure everyone was taken care of & nite stressed at all!!! Will definitely go back! We left tips!
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Monika Carpenter
I like the food but dont order online carry out. I did not get all of my food and the portions, sides and shakes, were way below what you get in the restaurant. There is also no place to indicate I like burgers well done. So in all it made a normally good experience way sub par. You pay extra for quality so for over 10 bucks a person not getting everything is not very good. Next time I wont go here for carry out just eat in. Called to just FYI manager and he was a bit of an ass.
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A Private User
We visited for the first time today, and it will be the last. Food is overpriced for what you get. Granted everything is fried there, but it swims in grease after it is served. Not pretty. Service is sub-par. There was trash and pieces of food all over the floor. You can get more for your money at other fast-food restaurants, OR better quality food for the same price at a sit-down establishment.
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Lilly LossnerStonehocker
Burgers are so good, so many options, and different sizes. They offer two different types of fries, smash fries or regular. You can get single bottles of wine coolers or beer right at the register, displayed on ice. Food is made to order, tables are bused. I really enjoy the milkshakes. I always leave so full. They do have a tip jar so be prepared with some cash if you chose to tip.
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Troy Vogel
The food is really overpriced and really greasy. Its kind of a fun atmosphere, but I cant justify spending $6 for a simple grilled chicken sandwich and an additional $2 for french fries. Culvers is right across the street, and while its not any less greasy, its less expensive and, in my opinion, much more tasty.
