Firehouse Subs Ames Duff
| Address: | 703 S Duff Ave #110, Ames, IA 50010, USA |
| Phone: | +1 515-233-7199 |
| Site: | locations.firehousesubs.com |
| Rating: | 3.5 |
| Working: | 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM |
Location
Photos 81
Reviews 22
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Tony Margetta
So we started eating at Firehouse in Ames when they first opened, it was awesome. Staff would always greet you with a smile and say something nice like "Welcome to Firehouse" or "Hi, thanks for coming" the food was fantastic with lots of meat on the sandwiches, and the place was clean. STOP. . . . this is not the same Firehouse any longer. . . rude staff, filthy store, and barely half the meat they used to use and small portions over all. I paid close to $35.00 for two 8 inch subs and 2 kids meals and we left hungry and sad. I will not return unless I hear through the grapevine that there is either new management or new staff. I took pictures of how terribly dirty the place was, heck the napkin holders had so much dust and filth on them it looked like they had not been cleaned in at least a month. I had to ask for a towel to clean our table and when he brought it, he put our food down on the dirty table and wiped around them, really?? We will not return.
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Scarlet Fire
Ive been here Seven or eight times and it has gotten worse everytime. I will not go back here again. There was one group of people in the restaurant and it took me twenty minutes to get one sandwich and a salad. They messed up the salad, and I had to ask twice for a correction. Four guys working, moving at a glacial pace. Never going back! I have attempted to go through drive through as advertised but there is always a closed sign. I would of given this business $100 in the last few months if the drive through was open. They should put the closed sign up front , but instead make you drive around back. It started well, but as soon as the training staff left it has totally tanked. I was in there as a patron and randomly was asked if I needed a job, they practically begged. Really sad.
JO
John Helton
This is my second time here (first time inside the restaurant). My receipt is stamped with a time of 12:52 pm and its now 1:10 pm and Im still waiting on my 2 combos. The pop machine has no ice and the staff are working at a snails pace. Many of the tables are full but there are no customers in line. The general atmosphere is good but Im growing increasingly frustrated. I sincerely hope this isnt the norm for this restaurant. I honestly dont know if Ill be back. *Edit* Its now 1:18 pm and we just received our subs. Both are wrong but I dont want to wait for them to fix it so wereally just gonna eat them and move on.
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Nick Opie
If I could give this place 0 stars, I would. Their customer service was atrocious. The girl at the register did not know what she was doing and took 5 minutes to ring me up. I ordered only a drink and she charged me for a combo. Next, I simply ordered a ham and turkey sandwich with NOTHING else on it. Apparently that is too hard to understand at Firehouse because my sub came out with everything on it. This was arguably the worst restaurant/fast food experience Ive ever had. I would never go back and recommend others to do the same.
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Lindsay Crowe
The food is great which is the only reason we come back. Weve come in 5 times and 4 out of 5 times the customer service is horrible. Our last visit the drive thru was broken so we came inside. We waited 45 minutes for a to go order. The straws and lids were out. We got home and realized my order was incorrect. Today, the service was so bad/rude and all of the drinks were out in the machine!!! The guests next to us got an incorrect order. I love the food but dislike the service!
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pat sogard
Drive through is closed so go inside, and the staff looks displeased with even being there, the prices are a little to high and everyone has had to wait over 15 minutes even for subs that are not heated, this is a lousy experience and I will not be returning nor would I recommend anyone to go to a restaurant with employees with absolutely zero sense of urgency.
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Novia Aguilera
The people there were so awesome! Im sitting here mid sandwich writing this before I even forget just so you all know. It was my first time here and they explained how they do things and how things are made and joked around and were super kind and funny! Definitely will be coming back for the amazing sandwichs and service!
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Brandon Elsasser
I want to like this place. The options and the atmosphere are good. but amount of food one gets for the amount of money spent, not to mention the actual flavor and quality of food, send me elsewhere most of the time... I generally will only go here now if someone else is driving or paying..
MI
Mike Sinclair
Not ideal for a person who only has 1/2 hour to 45 minutes for lunch. Food was great, but it took 20 minutes to get it. The layout of the store is very unorganized; hard to tell where to order, whos in line and whos waiting. Will be back,just not at lunch time.
MI
Mike Proffitt
4th time I ask for extra bacon and cheese and not receive it, I feel like nobody is reading the tickets. I used to do this job its pretty easy. Its not right to get that I get charged for this and not get everything. Im really irritated.
TY
Tyler Carter
In the wake of a million different sub restaurants, this chain stands out by... having a different atmosphere I guess? Consider it a firehouse themed subway or jimmy johns and you will be delightfully eating average tasting food.
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Gail Loy
Very delicious sandwiches had plenty of choices I couldnt read the menu that was hanging I asked her to read it to me she would not do it, I felt that was very rude of her as Im the customer I needed help.
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Kyle Hart
Horrible service. Waiting over 20 minutes for a sub is a little rediculous when there was only one person in line in front of us when ordering. I can see waiting if there was a huge line but there wasnt.
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Jordan Watkins
Friday evening and there is 2 staff working. And the food is mediocre and pricey. $37 for 2 combos and 3 kids meals. Will not be back unless the restaurant is cleaned and staffed and better food
MI
Michelle Miller
We have eaten here many times and the food has been good, but the drive through has had a sign saying its temporarily closed for about 6 months. Makes it a lot less convenient to go here.
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Sarah Potter
Food is really good, service is bad. Waited in drive thru for 20 minutes and no service. Decided to go inside for subs and had a long wait.
HA
Hannah Brown
I love the sandwiches here, but it took them over 20 minutes to make a turkey sandwich... Dont come here if you are in a rush like I was!
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Cody Hibbs
Super long waits and they dont open the drive thru....been "out of order" for months...great food but not worth the time or effort
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Krystal Brown
Im so happy to see youre in the midwest! Great food! Fantastic customer service. I definitely recommend it!
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Austin Putz
Great subs. Only wish they were a little faster sometimes but it takes time to make subs that good
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Andy Hulme
Thirty minute wait for a sandwich, soda machine was broken. They seemed understaffed. Awful!
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Tiffany Rae
Subs are yummy. A little slower service but a great change of pace as far as subs go!
