Address: | 566 W Army Trail Rd, Carol Stream, IL 60188, USA |
Phone: | +1 630-690-9464 |
Site: | order.wingstop.com |
Rating: | 3.8 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
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Julie Podsiadlik
Today i tried to phone in my order and a lady answers and puts me on hold for five minutes so i ended up just hanging up. Go to the location and theres 4 employees in there. 2 in the back talking, one cook, and one guy at the register. There was already 3 people waiting for their orders ahead of me. The guy takes my oder and i ask for something similar to a honey bbq flavor and he didnt even know that. So i asked is the Hawaiian flavor close and hes like yeah its sweet so should be close. Well it wasnt..it was horrible. And the fries were way over salted. Complete waste of money and time. I waited 20 mins for my order. That is unacceptable esp if there is four people working there. The other two were just walking around doing nothing. The cashier finally starting helping the cook. As im still waiting for my order the cashier eating a wing right at the register area. Thats disguisting and i didnt see him wash his hands after that either and he finished putting my order together. Definitely will not be going back here again. Buffalo wild wings is just down the street and probably about the same price so ill just give them my time and money
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Patrice Mcbride
Roselle and Carol Stream locations are horrible. They management is very predjudice and unfair to staff and harrass the family of they staff. The store manager Vince is horribl with taking care of his stores. They have staff who think its okay for bugs to be in people food and just pick it out instead of throwing away the whole order. They do not wear hair nets. They also have my daughter working late nights past her bed time. She is only 15, Please Dont Shop With these two locations at all. I Will NOT shop at any store NEVER again. Thanks for running away a customer of 9 years at least.
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Joseph Inkman
The food is great, unfortunately service is lousy. I tryed to order individual pieces of chicken STRIPS but when I said 5 STRIPS the person taking the order told me that only comes in a combo, then I also had to ask for the price because he went straight to telling me to give him 9 minutes before I come to pick it up. So when I went to pick up my order they decided to give me chicken nuggets instead. The person taking the order was very hurried making me feel rushed & obviously confused about what I was ordering. I will not bother to give them my business again.
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A Private User
Boneless Bonanza! First time visit last weekend. Very tasty and love that they are boneless/skinless so you dont get all messy, sticky and you dont eat the unhealthy skin. Plus they didnt have the "smoky" flavor that I dislike at KFC. The "hot" wings were tasty, and probably my favorite, but I didnt consider them "hot". Their regular are quite sweet. I love Parmesan so that was unique, I will have to try them again to make a final call on which I would rather order. Blue Cheese dressing was good and the servers were friendly and polite. I will go back.
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Jose Ibarr
First of all I wanna say this location is the far the most disgusting place you can eat. My experience was concern due to the poor practice of handling food. 1. There were eating or making outside food while prepping my order. I didnt observe anyone washing there hand while making my food. And still gave me my food like that. 2. There were so many health code violations not being followed. 3. I threw my food away, I didnt even try talking to anyone because they showed no respect to their customer experience. #wingstop #yousuck
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A Private User
My boyfriend and I just went to this wingstop an hour ago. Ive had their wings from different locations, but never here. We ordered ten wings each, with drinks and fries. We had to ask for our own drinks. There was hardly anybody there, and we waited 20 minutes for wings. The sauce was delicious, but the wings were super tiny. The fries were gross. A side of sauce cost 74 cents. The menu is too simple, and our meal was not worth 20 dollars.
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Austin Hudson
These guys are great. For some strange reason on my last visit I ordered boneless. Not realizing it till he handed them to me I was about to reorder and eat the money for my mistake when one of the employees said "well re cook them if you dont mind waiting." Jeesh. He even offered me a glass of water. You dont see this anymore. Ill be back of course but, after this visit I will be telling people how great this location is. Thanks guys
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Rob Atkinson
Renewed my faith in Wingstop. After several bad experiences at other locations I came back to the Carol Steam location I had visited a few years ago. Still friendly, clean, and ready pin time. Its worth the extra 20 minutes drove for a good experience. I only hope the other locations can learn from this one. Thank you guys and gals.
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josue cisneros
I had ordered some wings for my co-workers on a saturday evening and when i got to the restaurant for a pick up wing stop employees where friendly and real curious to see how your day was going,.... Other than friendliness and a great way to have fresh boneless and original wings its a good restaurant to buy out once in a while
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Tony DeLaurentis
Do not expect any accountability from this store when not if but when they screw up your order. Make sure you order online it seems the only way they wont screw it up almost every person who placed their order at the counter had to get it corrected. Lucky for them they caught it I did not.
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David Keith
Its hit or miss for service here. Food is great or as expected really. Sometimes the cashier is friendly and nice other times they can be nasty. But food is worth it. Not as many flavors as I would like but still good flavor.
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S James
Very quick with orders. Service and food are great. Food is always cooked perfect and Todd on the phone always gets it right. By far the best wingstop in town compared to Skokie, Des plaines, and others Ive been to
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Raj Joshi
Wings are much better than the other chain around town. They are cooked better and service is fast. We go there a lot and the quality is consistent which makes it even better.
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David Spain
Staff wasnt very friendly, simple words like hello, thank you, and goodbye wouldnt hurt. Watched the cook handling all the food without gloves..
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Rob Helms
What a great place for wings! Its the right size and crispy on the outside. I LOVED them! Very tasty. I would definitely go back again!
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Jim Foss
Food was ok I had never been to wingstop before but the garlic parmesean wings were a little dry for my liking
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Bryan Arneson
Wingstop wings are just plain better than other places. Good flavors and great combo options and sides.
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Vincent York Jr
Food is OK when not busy. Order has been messed up a couple of times. Always addressed issues with order
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BriKiz 04
Great food and good service especially when ordering online or over phone it is rather expensive though
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Ken Sherlock
I wish I could go there more often because their food is always made correctly and always tastes great.
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Kris Kolecke
20 minute wait to cook wings that are dry. Wing sauces are not good. Fries are fantatic though.
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Joseph DiFranco
Ordered three strip meal. Cant BELEIVE how small the strips were. Price and size dont match!