Hai Hai Japanese Restaurant
| Address: | 5157 Jimmy Lee Smith Pkwy #101, Hiram, GA 30141, USA |
| Phone: | +1 678-384-0096 |
| Rating: | 3.5 |
| Working: | 11:30AM–10PM 11:30AM–10PM 11:30AM–10PM 11:30AM–10PM 11:30AM–11PM 11:30AM–11PM 12–9PM |
Location
Photos 100
Reviews 8
KA
Katie Cox
I wish I could give zero stars. My boyfriend and I went there last night for my 21st birthday dinner. Upon arrival we were seated immediately in the dine in section and ordered soon after. We got calamari as an appetizer and we both ordered hibachi chicken and fried rice. We eventually got our food and I looked on my plate and saw 2 shrimp which I am highly allergic to. We waited over 15 minutes for him to come back and that was after we had to get his attention. He was very rude the whole time. We asked him to remake it without the shrimp because I could not eat it. He then proceeded to argue with us about it and how we didnt tell him ( which was a mistake on my part and i understand that) he told us we would have to pay another 13 for a new meal.Before he took my plate back he looked at it and only saw one shrimp and asked where the other one was and that he couldnt take it back because a shrimp was missing, which it was there because again, i cannot eat shellfish and my boyfriend didnt eat his either for my sake. He went to tell the cook to remake it and the cook came out and gave my boyfriend a look that could kill, so i told them to forget it and take it off the bill. He then comes to bring us our check and proceeds to drill me about my food allergy and how i can eat calamari but not shrimp as if i am . No two food allergies are the same for one and two, its none of your business. Needless to say we will never be going back and we will continue to tell all of our friends about the horrible experience we had there. This place needs to be shut down.
AM
amanda voyles
The owners son is absolutely insane. Upon arrival we were seated by the hostess and magically she was our waitress as well. She told us from the very beginning she was not a waitress and we were very patient because of her positive attitude and friendly behavior. Iwe were there for 2 hours and and my 76-year-old grandmother, who rarely leaves the house, but wanted to join in on the birthday festivities never received her food. We were all literally asking for Togo boxes and the owners son came out from the kitchen and made sure that we were planning on paying for her meal, $10 meal. The waitress who forgot to put her meal in was willing to pay for her mistake. I would have never let her pay for the meal. The manager came out and was going to take my grandmothers food away from her because he said he was too busy to cook her food to begin with he had other things to take care of. He refused to comp my grandmothers meal. He was such a rude man. We will never be back and I sincerely hope people read this review. And rethink about eating at this poor establishment. Shame on them.
TA
Tarah Agbokhana
Update: first time back in 5 months. I stop coming after a male waiter charged 20% mandatory gratuity as a party of six when I was dining alone. When I brought to his attention an apology was out the question. Figured I try it out again and unfortunately I cannot provide a favorable rating. The dining room smelled like I was sitting in an ashtray. I finally realized the smell was coming from waiter who must be a chain smoker. Next, the food taste like the soy sauce it was cooked in soured. I left a full plate of food on the table after paying for my ticket. ----------------------- I cant get enough of this place. I havent sat at the Hibachi table yet but everything I have tried is still very good especially the Crab Egg Rolls. I normally order Hibachi from the kitchen and it literally takes under 7 minutes before my order is fulfilled. This has become a regular spot for me.
MA
MARCUS HEAD
HEALTH DEPARTMENT NEEDS TO INSPECT!!! Hai hai was a favorite, but each time we went we saw something that made us question coming back. Each time we wonder about cross contamination. Their chefs use the same spatula during the entire cooking process. Theyll go From the raw meat to the cooked vegetables and back. Doesnt that spread bacteria? The best they do is wipe the spatula off with their seemingly dirty dish rag. This evening, my wife received a medium well FLY with her steak. The owner/manager had no apology and only offered to cook us another order. The employees only stood around looking confused. She even tried to take the plate and walk off when we began taking pictures of the fly on the plate. We will not visit this restaurant again, and we advise everyone to be cautious while eating there.
TY
Tyra Hewatt
I seriously would have given a 5 to this restaurant because the food was really good. The chef who cooked for us was good too... Tons of personality and charisma. However, his conversation with us made it difficult to enjoy our dinner. The majority of the time, he spoke to us about the restaurant getting bad health department scores... And the reasons why they got them. He also mentioned about being on Channel 2 for the scores. He said how upset they were that they were told they had to wear gloves to roll sushi. Also, the temp of the refrigerator was in question. I really dont think that is appropriate for your customers... That are about to eat your food, to hear all that. I will think twice about going there again after hearing what he had to say.
FR
Frenchell Broussard
The service was a complete failure. 50 minutes for a to go order makes no sense at all. The hostesses were carrying on with an inappropriate conversation in front of customers. They exercised no common sense. I asked for the manager and they told me ...shes making sushi. I shouldnt have had to tell her that her response to my request was not acceptable. They give you inadequate amounts of ginger so they can charge you an additional dollar for the amount of ginger they should have given in the first place. The sushi was decent- but not worth the foolishness. Tip for HaiHai- Dont play games with the customer, price the food accordingly in order to cover the expense of condiments.
MY
Myles Nixon
Ive been going to haihai frequently for the past year or so and you never know what youre getting with them. Some days its good and some days its terrible but after this experience Ill never go back again. I went to haihai with a couple of friends and the food was terrible and so was the service but, to top it off the receipt said it came out to be 18.06 and I used a brand new 25 dollar gift card to pay for it. I checked the balance online and it only had 3.07 left. HAI HAI IS TERRIBLE BAD FOOD, BAD SERVICE, AND BAD AT MATH. If you want good hibachi go to Taki across the street.
CU
Customer Service Natzi
Greeted by a friendly host. The hibachi chef didnt really do anything entertaining. He walked out did cooked and left. The food was good but the next time I visit I will request no sauces. I felt dizzy, really tired and had a food hangover from eating cucumber sushi, a 1/4 cup of fried rice, half of the small bowl of salad with the sweet dressing, veggies, chicken and salmon. Other than feeling awful everything was properly cooked....the sauces or something else about killed me. I have no plans to return.
