New Haven Pizza
| Address: | 798 George St, New Haven, CT 06511, USA |
| Phone: | +1 203-624-4444 |
| Site: | newhavenpizza.net |
| Rating: | 3 |
| Working: | 3PM–3AM 3PM–3AM 3PM–3AM 3PM–3AM 3:30PM–3AM 3PM–3AM 3PM–3AM |
Location
Photos 23
Reviews 11
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Dixie Hedden-Sheffield
This is one of those times where I wish I could give negative stars. Like -100 if there was such a thing. This place is ridiculous. We ordered two steak & cheese subs for delivery on New Years, the total was $22. There were literally two strips of some steak-um like substance and a miniscule amount of melted cheese with a sprinkling of lettuce. 22 dollars?? We called to complain. Having taken pics of the sandwiches we were going to show the owner in the morning. We werent even particularly looking for a refund we were just really dissatisfied with the quality. The owner began yelling at my husband & told him to bring the sandwiches back right away. At 2:30 in the morning. We ordered take out because of the time, we were definitely not driving anywhere. If that wasnt bad enough, when my husband tried to reason with him the man threatened to kill him & hung up. We tried calling back but the man wouldnt answer until we used another phone. When he finally answered again he repeated his threat and hung up again. I actually have that call recorded. Listen people we dont wanna die over 22 bucks or two crappy subs, ( our address & phone numbers are in his system clearly printed on our reciept, not taking any chances lol). We are just gonna chalk this one up to lesson learned! This dude has serious issues and well definitely never order from there again. I sure wish Id read the previous reviews before we ordered at all.
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Mandy Carretas
I had a horrible experience with New Haven Pizza. First, I ordered two sandwiches and a Margherita pizza. I got food delivered and checked my package after he left and I had received a caesar salad instead of my pizza. I called to complain and they said they would send me my pizza. At least half an hour after my call, the delivery guy comes back and says sorry forgot your pizza in the back, here ya go. My pizza was ice cold! And, it appeared it had been sitting in a bottle of oil, it was so greasy. It had been sitting in his car for possibly an hour and they handed it right back to me. I called the restaurant to complain again. I asked for a new pizza or a refund and they started yelling at me. For their mistake, they wanted me to drive to the restaurant to warm up the pizza I already received. Then my boyfriend got on the phone and started talking to the guy and the guy kept saying they were busy, couldnt bring us a new pizza, and then hung up on him! We called back, asked again for a new pizza or a refund and they hung up on us again! So rude! It is ridiculous that they would not remedy their mistake and then had the nerve to hang up on us! As a business, you should be responsible for fixing something you did wrong. OK, you forgot my pizza the first time... but bring me a nice warm new one! And dont hang up on a customer! Dont ever order food from them! Horrible experience!
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DJ CASPER SPIN MASTER
First time ordering and what a horrible experience. I as a chef would not recommend this place . The order taker gave attitude on the phone. She did not ask how I was paying so I had to ask do they take Debit Cards over the phone. I gave her the card number she ask for the expiration and I gave it to her then she ask for the card number again I told her I just gave it to her and she gave me attitude. I ordered 2 things she only took the order for one thing so I had to repeat my order 4times. I asked for a buffalo chicken Stromboli and a Buffalo Chicken Wrap. I finally get my order no Blue Cheese or anything. So I call back and now have to wait for another driver to bring it. Then I open up the Stromboli and it look and tasted horrible. Never again will I order and will let others know.
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Leslie Mordarski
Just ordered from them about a week ago and the food came 20 minutes past the 45 minute estimated delivery time and it was all COLD. On top of that the pizza was wrong. Called them back and they said it would be close to 2 hours to replace anything (close to 11 PM when we would be asleep). Spoke to the owner a day or two later when he finally had time to speak to me and he promised a replacement pizza at my convenience. I just called now and the guy said he wont deliver to me because he cant risk the food being cold again. Told him I dont have a ride and requested a delivery per his promise and he refused. This business is run poorly and management is RUDE - dont waste your time or money!!!
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Eric Cavalliery Linares
ABSOLUTELY HORRIBLE. The delivery person drove to the opposite side of town after I was very specific of my location. Takes an extra 10 minutes to drive to me, then gives me only my drink without the order saying he will be back in 15 minutes to bring me my food. After a longer waiting duration than promised, he took my money and my tio and hasnt returned with the food. The place is now closed and the driver will no longer answer the phone. I am disgusted and will never order here again.
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Shannon Fogle
It took a hour to deliver my food. Pizza is suppose to be delivered in 30 minutes or less. I ordered at 11:40 pm and didnt receive my order until 12:45am . I dont feel as if I should of paid for cold pizza. Instead of coming back to get the cold pizza , the restaurant issued a measly 30 percent. Im overly done with this pizza place I would never order here again. I wouldnt order from here either if I was you. You can make hot pizza at home better then this .
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Onoh Udensi
Wrote a review on the 1st of January this year explaining how horrible my experience was with this restaurant. SOMEHOW I ordered from there again on my food app by mistake. These guys really ignored my order and ignored my phone call. Took me a while to realize it was the same restaurant from before. The app had to call them to ask what was going on and they said they didnt want to answer. I hope this place gets shut down, how can an adults be so childish?
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gus Sender
First thing is the customer service is horrible the food is bad I order a cheese burger deluxe and got a burger if you can call it that with just bread and a broken Pattie and 6 onion rings that were burnt and soggy.I called them and asked if they would fix my order and was told not to call back there not replacing anything.dont waste your time and money.
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Fashane Baker
Ordered a chicken Caesar wrap and tri-sampler platter... Everything was sloppy and had no seasoning.. The wrap fell apart as soon as I picked it up... Mozzarella sticks and fries were cold .... Food was delivered in good timing but they definitely need to work on the quality of the food they serve ....
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A Private User
I eat at A1 regularly. Never had any problems with them. Excellent, delicious food, like a diner in addition to pizzeria (with great pizza might I add). Personable employees. One of my favorite places to eat at!
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LunarNoire
I really like the pizza here. Its not too thick or too thin. Some of the food is a bit too salty but for pizza its a good place to order from and not overly expensive. The staff is very friendly.
