Wingstop

Reviews 8

DA

Daniel Smith

Let me start by saying that I rarely write reviews and am an incredibly easy customer to deal with. That having been said, I frequent multiple Wingstops between San Jose and San Francisco and THIS IS THE WORST WINGSTOP IN THE BAY AREA. I am basing this on 8-10 different occasions eating here. Let me detail how this sham of a restaurant dropped the ball on me 5 times in one visit today. First of all, I call the joint when I am 15 minutes away to place an order for pickup so I can swoop in and be on my way. The Cashier picks up the phone and immediately says "Hold" and places me on hold. Ok, I can deal with curtness, perhaps its very busy. I sit on hold for 10 minutes and he never picks the phone up and since I am almost there, I decide its ok for me to order when i get there and wait (thats one). I Get to the restaurant and, with some difficulty due to the same impolite cashier that banished me to hold, order my food (thats two). I sit near the pick up location so that I can grab my chicken and leave and I wait while over and over my name isnt called. I wait for 25 minutes staring at the people working here, who return a glazed over blank stare of apathy, and finally get up and ask "is the order for Daniel ready?" The guys looks and goes "oh yeah here" and tosses me a soggy bag of tenders that has been sitting for 10-15 minutes (thats three). Without looking, because I, mistakenly, assume that whoever has been hired here can do their job in some sort of functioning capacity, I take the order and leave because now Im late and hungry. There is no dipping sauce in the bag (thats four). Why dont I just come behind the counter and do your job for you? Up to this point, this is an experience that while absolutely terrible, is livable because Wingstops chicken is incredible. The final straw, WHICH IS A REOCCURING ISSUE WITH THIS LOCATION, is that Wingstop Daly City skimps on the sauce that comes on the chicken EVERY TIME. So now the chicken is cold and it is somewhat dry due to the lack of sauce. The meal lacked flavor, and every other Wingstop I have been to has had one thing right: Cover that chicken in sauce. COVER IT. This place sucks and the people that work / manage here suck too. Sorry if there are people that work here that are ok, but your coworkers have screwed up so many times that I cannot separate you from their pathetic work ethic/practices. Who ever manages this establishment and may be reading this: If youre going to do such a Sh*tty job of running your shop, at least make the chicken the way other Wingstops do. tl;dr Dont go here. Avoid.

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LU

Lupe Chavarria

Not entirely sure what all the bad reviews are about. Ive been here several times and more often than I have received good customer service here. The wait time can be busy on game days but other than that they are pretty quick about getting your food to you. The place is rather large with plenty of seating and lots of tvs - so great place to watch any type of game that is on. Now for the food, 8/10 the food is quite good. There have been times where my fries werent baked the way I wanted to and the wings lacked crispness or had way too much sauce on it. These things dont make the food awful but they do make the food hard to eat. Over all the food here is well made, served hot and the taste is quite good. Ordering online here can be a hassle and I am not sure why, so stop by in and order or call ahead. Street parking here is a hit or miss but there is a parking garage behind the place that is free if street parking isnt available!

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MI

Michelle G.

I agree with Jessica Tru, especially about the unhappy cashiers. Ive been to this location 3x in 2 weeks this month. The first 2 visits, I was greeted with looks of disdain and eye rolls upon entering the door. Thankfully I had ordered online so I was able to grab my order and rush out the door. The wings were slightly soggy on the 2nd visit. My 3rd visit (and most likely my last) was a phone in order where I had to explain to the worker that 35 wings comes in regular wing order. I wasnt asked which dips I wanted over the phone and of course they were not included in the order. But at least the cashier seemed somewhat friendly today. I only visit this location because its the closest to SF. When the Wing Stop on 3rd St opens, I will never come here again.

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A

A Private User

Not worth it but go there once every two weeks Then ordered wings one time and waited 24 minutes before receiving orders complained by asking we deserved some free wings they said it takes "10 minutes" to make it fresh and all then we said then it doesnt take 24 minutes to make it then after a while she gave us like 6 wings.. BAD CUSTOMER SERVICE AND IT IS JUST FEW EXTRA WINGS!! greedy bastards.. ay guys join their eclub and get free fries from them and free fries on bday as well and you dont have to buy anything at all then answer sliders survey for free 5 wings with purchase of the wings

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KW

Kwami Jones

The worst service Ive had in my life. I ordered a family plan, which comes with 4 ranches, and we opened our bags home with 0 ranches. I tried my chances with this place another time and we were short 14 wings! On top of that, when we showed the manager our shortcomings he tried to argue with us! Do not go to this place, I would recommend driving further to the wingstop on Chestnut. Edit: Tried my chances once again and was slapped in the face by an excess of what I didnt even order and I ordered extra seasoning on my fries and there was only seasoning on the top. Dont try your chances.

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YA

yazan zayed

Horrible service, very dirty. Took them 48 minutes to get me my meal, i know that because my lunch break ended at 3 and i got there at 2 with one person in line which i thought was great because i can be bavk at work at 3 but i got my food at 2:50 after complaining 3 times to the cashier who didnt want to refund me my money because i couldnt wait any longer and be late to work. Oh and the wings were disgusting, over cooked and topped with cold sause. Will never go there again. Buffalo wild wings in serramonte is way better and cheaper with great service .

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CO

Connor Cushman

I came here with fairly low expectations given the amount of negative reviews, but I was impressed by the experience! The food is excellent and the service was good. The manager/owner seems very nice and I saw him give a free sauce to a confused customer. The only reason I dont give five stars is because of the cleanliness of the bathroom and the quickness of cleaning tables. It seems like theyre just a bit understaffed. I recommend you check it out for yourself!

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C.

C. Cloud Monteclaro

I ordered there once earlier it was fine and accurate. I order from this other person (lets say her name is Ava) continously misunderstood my order. I asked for 4 Garlic Parmesan wings with ranch. She gives and charges me for 10 wings,and had me pay more for the sauce. She didnt even give me the option if I wanted my wings boneless.

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