Address: | 20750 Stevens Creek Blvd, Cupertino, CA 95014, USA |
Phone: | +1 408-865-1992 |
Site: | islandsrestaurants.com |
Rating: | 3.9 |
Working: | 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–10:30PM 11AM–10:30PM 11AM–9:30PM |
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Al Mad
***update*** Since posting my 1 star review. Ive had several email communications with Islands Marketing department and a Regional manager. I am pleasantly surprised with the level of concern they showed with my dining experience. My original review was not intended to get a rise out of Island Restaurant, but to simply share my experience with other customers. Having their employees reach out to me via email says a lot about the company. Kudos to you guys for caring. Ill definitely be back. Ive updated my one star to a solid 4 for all of their efforts. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This was my first time here and the whole experience was terrible. Ordered two burgers and both were under-cooked. Manager said medium was the standard, but both were bleeding, so my interpretation of medium must be different. I was never asked how I wanted my burger cooked, so maybe I should have said something or vice versa Server was nice enough to get me a new burger that was cooked. Asked for a refill on my diet coke and another person brought me a regular coke. Paid for my bill and the server said my debit card didnt go through and asked for another form of payment, so I gave a credit card. Looked at my bank account and had plenty of funds. Server came back and told me she figured out what happened, but processed my payment with the cc anyway. Instead of paying cash (debit card) for the $60 lunch. I now put a charge on my credit card that I didnt want or need to. My credit card company thanks you, Island Restaurant.
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li lee
Terrible service. Ok food. Walked in at 830 to get a quick to go order for my son on our way home. Plenty of staff wandering around and even pushing right past us, but cant get anyone to take my order or even say hello or excuse me. Theres a couple at the bar finishing their beers, and one four top that just placed an order. I can tell theyre trying to start closing down, which is why Id like to get my order in before they shut down the grill. Finally called the restaurant at 845, while standing at the bar, and they said it would be 10 minutes. 905 a guy, later found out hes the manager, walks up and says, Did you need something? I told him I was there to pick up a to go order, and he tells me, We dont have any pickup orders right now. Luckily his bartender was walking by and noted the name on my work jacket matched the order they had sitting in the back.
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Nikki Vaughan
I really wish I was giving this a better review, but after four different visits, to what used to be our favorite place, over the last few months ending in raw food, chemical tasting kids meals, incorrect orders when allergies have been stated multiple times, and puddles of grease under the french fries, something must be done. It is very hard to believe that just one year ago I would have given this restaurant a 5-Star rating. The burgers used to be cooked well, staff used to be on point- none of whom I see working in the restaurant any longer, and my kids food didnt used to taste and smell like your griddle cleaner. I am very disappointed.
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Jennifer Chesley
My husband and daughter have eaten here with me several times now and what I like the most about it is that the service is always impeccable. Every server we have had has been professional, prompt, attentive, and very personable. The restaurant is always clean and the food is consistent quality. The bottomless fries are a plus! My husband and I order the Maui burger with bacon quite frequently while my daughter opts for a cheeseburger. Our bill generally comes to $40 not including tip and its a great splurge that doesnt bust our budget when we are in the mood for a good mood and good service!
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Maddy K
We come here *quite* often. The service here is really great. I think the servers even might recognize us! But they dont let drinks get low, they are always around but not buggy. On top of that, they also have never once messed up my order...(I am the nightmare who subs and adds lots of stuff). The burgers are consistently pretty great. Ive tried and liked most of them. My dock of a star is for the fries. A burgers best bud (or best spud!). They are usually over salted and room temp. If they got a different recipe, it would really kick the place up a star. Just sayin.
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Gary Maxwell
Weve been coming regularly since it opened a couple of years ago. Everything is good, not particularly memorable. Fries are sometimes lukewarm, we ask for replacements. Better hamburgers are available elsewhere (like across the street at The Melt). The atmosphere is "beachy" with big screens showing live sports and videos of surfing and downhill snow wizards. Large bar area gets loud for popular sporting events.
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Arlene cabral
Horrible Experience ... Visiting from Southern California , and actually never ate there before .. We ordered 2 Sandwiches, I requested well done, not well done .. Then the bread was either old or just very cold ... It crumbled in our hands while trying to eat the Burgers .. We also ordered a Childs meal .. Apples were brown ... I payed the ticket , and left .. Never Again ...
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Jim Underwood
A really great burger (the original) and nice staff. Went after lunch and just as my burger came, I got a business call I had to take. Well it went on for 30 minutes so the burger and fries were not in a great state when I returned. But the guy at the bar happily took my burger back and nuked it and replace my fries with fresh ones at no charge.
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Alexei Kozlenok
Going to finally try this place. So far Im neg. Its def casual dining, beer was good, burger choice is good ( but the meat source sucks, and cook quality is horrible flat top). Poke was oversalted, vegetables where horrible, side salad trash. Hawaiian drinks where too juicy. So Id say unless you want a beer and Frys steer clear.
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Craig Long
Had 8 people on Friday night. Service was great - attentive without being pushy. The server managed separate checks for each person with no problems. There was one minor mistake with one of our orders, which was immediately corrected. I got the Kilahua burger, which was AMAZING. Overall, a fantastic experience.
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Rashmi pali
Really cool that you can practically turn their entire burger menu into vegetarian if you wanted. The portions are big! The Hawaaian burger didnt cut it out for me, it was too soggy smothered in sauce. But for the Kilauea burger, i added onion rings and bang! what flavor!! crisp and awesome!!
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Matt D.
Burgers are kind of over priced for what it is. The good thing about this place is that they offer bottomless fries with most of their burgers. However, they only give you a small amount each time and waiting for them to come again takes awhile even though there are plenty of servers around.
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Tammy Yau
Burgers are just okay and pretty pricey. Like someone else said, not bad but there are much better places around. The salad I got was also just mediocre and there was way too much dressing even though I asked for little to none dressing.
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Clinton Fitch
Excellent burgers with a wide range of options. This location can be pretty busy and traffic getting to it can be challenging depending on your time of travel. However it is worth it. Staff was very friendly but they were a bit slow