Dutch Bros.
| Address: | 13855 W Bell Rd, Surprise, AZ 85374, USA |
| Site: | dutchbros.com |
| Rating: | 4.7 |
| Working: | 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–11PM 5AM–11PM 5AM–10PM |
Location
Photos 100
Reviews 15
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lex zlokich
I have been going here for years on and off because when I get burnt out I go to Starbucks and a little bit of back and forth. Their customer service is 10 times better than Starbucks unfortunately, at least specifically the one on Reeves and the grand Avenue. Many years Ive been going to both and Im always blown away even if I go a few months without coffee from Dutch Brose they still remember my name and are very friendly and personable, at Starbucks there are employees there that I have known and seen working there and dealt with on a regular basis for the last eight years and they dont know my name, in fact they dont even acknowledge that they recognize me. Oh cares about the coffee, its actually not all about the coffee because its also about customer service and friendly service. I even rolled through one day not looking very happy and was asked what was wrong, I explained that my daughter has just been diagnosed with cancer and that young girl there cry as I was crying, it was an emotional moment and its the reason I will always give them five stars. Whoever it is that does the damn hiring here deserves a raise and if its the owner Please Pat yourself on the back. This is coming from a business owner because I to run a business.
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Joe S
Having a familiar name in a city I just moved to sounded like a great thing. Dutch Brothers was a great place to get coffee where I lived and I thought the service would be the same in my new home city. I was wrong. I watched the barista pull out his phone and talk to the car prior to me for 15 minutes before taking their order. I also had the immense pleasure of watching the walk up window have an employee conversation; yep two or more employees were talking to each other through the walk up window while the line behind me had cars backing out and leaving. When I finally got up to the window the barista said that the car before me had ordered 10 drinks--when I saw only one tray of four drinks go through the window. When I asked if they had the same drink I used to get at DB the barista looked at me confused and said he had never heard of it. I left at that time knowing I would never go back.
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Jacob Chernov
This location is horrible. I have had twice when they havent listened to my order, today I go in the morning and ask for a medium. They charge me for a large, assure me they didnt, tell me I will be ok when I ask for a medium, now the interior of my truck smells like coffee and my CB is ruined. Waiting to hear if they are going to at the very least pay for the inside of my truck to be cleaned. Will never go back to this location people are to busy trying to talk to each other rather than listening to what the customer is asking for. The first time I went they put regular milk in my coffee after I asked for almond milk, I understand the need to be social and what not, but Listen to the customer and give them what they ask for. Dont be an idiot and just give them what you think they want. You have lost a customer for sure, and something needs to be done about my truck.
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Alex Dillman
Fast service and good coffee. They have a unique double drive through without indoor seating. Everybody working there is a "coffee bro" who tries their best to act like a college kid who is super interested in your day and what you have going on. The also have a walk up window with limited outdoor seating and corn hole (beanbag toss) games readily available. Good place to kill some time and enjoy a snack.
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JEREMY MOHR
Overrated! 5$ for a coffee that made me crash hard! Another annoying thing is their to busy talking/goofing off that they mess your order up. This place belongs in some liberal "safe" haven eg. Denver, San Fransisco.... You get the point. Men look like females nowadays and the employees here need to lift up their skirts and grab their balls. Will never support places like this. Pansies!
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Lizzy Autrey
It was fast suprisingly though it is super busy it has a nice uplifting atmosphere and isnt too expensive for its quality (i expected it to be more) my friend goes here all the time i have only ever had starbucks the coffee here is smooth and creamy like a shake i get the golden eagle dutch freeze its perfect i couldnt believe it could be so on point to my liking ♡ o.o converted
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Matthew Jackson
The drinks are great... better than that one large chain. The people are ALWAYS friendly with a very upbeat atmosphere. The prices are reasonable and they recognize military/veterans (discount). Theres no inside, but they usually have benches outside with misters. Every location is always busy, but they do a good job getting people through.
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Justin
Will the runners please stop spending 5 minutes talking to there friends after taking there order and move on to the next car. Its the the same exact thing at the window and for some of us that have jobs and places to go it would be nice if these young employees would use there personal time to socialize
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Josh Rusk
I love this place. Its my favorite place to get coffee. And the one in surprise where I love is so much better then any other one I have been to. The one in peoria off thunderbird is not run well at all. And this one is so much smoother. And both happy workers. But I love the people at this one way more.
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Brian Hostetler
Love Dutch Bros coffee and this has to be the best location in all of the Phoenix valley. No matter whats going on the staff here will make you crack a smile at least once. Then theres the drinks. This location is on point with getting the silky, smooth, rich, flavors out of every drink. Its a must.
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Ginnina Peterson
Great drinks with great prices and really great staff. They are friendly they like to have conversation with you which sometimes if youre in a hurry can be difficult but theyre all pretty cool people good music plays theyre all fun and friendly and I just really enjoy this coffee and this company
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Lexi White
If I could give more than 5 stars, I would. 11/10 friendly staff that never disappoint. The coffee is so good. This is hands down my favorite coffee shop. While my local location in surprise is my favorite, I will always choose a Dutch Bros location over any Starbucks or Dunkin Donuts.
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Brenda Carter
Love this place but I noticed I got charged twice for my order. The girl at my window said it didnt go through so to scan once I picked up my coffee. I did that and went on about my day. Anyhow, turns out I got charged twice. Spent $10 for a coffee. Honest mistake, Im sure but cmon.
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Amanda Heflin
Best coffee around better than starbucks also sells tea, juices and muffins not a big selection of food and has no where to sit and stick around for long period of time always a long line but dont let it scare you away. The line moves really quick. Awesome customer service.
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Cody Blue
Always a great experience. Love this place. Staff is super friendly and talkative, although some may think they are TOO friendly; personally I like it. Not the fastest drink service but still pretty dang quick. Would 100% recommend this place over other coffee shops
