Wings Over Madison
| Address: | 2739 University Ave, Madison, WI 53705, USA |
| Phone: | +1 608-467-3300 |
| Site: | wingsovermadison.com |
| Rating: | 3.6 |
| Working: | 4PM–1AM 4PM–1AM 4PM–1AM 4PM–1AM 11AM–3AM 11AM–3AM 11AM–1AM |
Location
Photos 32
Reviews 8
MI
Miriam Onheiber
I ordered two days ago. I had picked up my food to meet up with my boyfriend on the other side of town for lunch. When I got there to meet up with him and we unwrap the food to have lunch we noticed that both orders of ribs were burnt. And by Burnt I mean completely black. Seeing how I was already on the other side of town calling went to done anything and I definitely did not go across town to ask for a remake. I came in today to order to try to give the ribs another chance. Because up until 2 days ago these were the best ribs from any fast food place Ive ever had. When I told the girl at the front that I ordered two days ago and I had ordered two full rack of ribs and they were completely burnt she just told me I wasnt the only one. Not going to lie I was very upset because she knew that I had spent about $40 Im completely burnt food and didnt acknowledge didnt try to make it right and did not even offer anything for this visit. These ribs again or slightly burnt and barely any barbecue sauce on them. I dont know what happened to you guys but you went from one of my favorite food places to one of my least.
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Ben Halfen
I have ordered from them a bunch of times and seem to keep coming back, but it pisses me off every time. I now know that they either over cook or under cook the chicken, so watch out. Sometimes the wings come dripping in sauce and other times they are dry and seriously needing sauce or spices. If you put special instructions on your order (online) they will never follow your directions, and in some cases they seem to take offense to the asking of something special. As another commenter had said, their customer service is one of the worst in Madison, and their employees take no ownership in the food, quality, or customer service in any way what so ever. NEVER EVER order fries with your wings! They will be soggy, chewy, and not worth pennies, let alone the $4-$5 they will charge you for them. I have never had a good waffle or french fry delivered by them, and I dont believe they can. Ill probably order from them again because I love wings, but I will feel like an idiot every time I do.
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Allison Wade
I have ordered from wings over madison a few times and Ive always had great food and for the most part good service. Until today when I ordered a meal hoping to be able to eat during my break, but instead The delivery driver didnt get out of his car and called me instead to have me come out and get it from him. When I missed his call I called back and the girl that picked up at wings was very rude and said that it was my fault that I didnt give them apartment number. I explained that no I did not give her an apartment number that I had given a business name when I placed my order that is marked very clearly in front of the building. So now when the food does show up I will not be able to eat it because I will be off my break. I know mistakes happen but Im mostly frustrated with the way the girl that answered the phone handle the situation. Very unprofessional. And to top it off when the food finally came my order was wrong!!!! Wow
AD
adrian rechy
Terrible customer service, I had food deliver to work. The building I work is less then 5min away from them and a very big building. Food was set to be delivered at 3 15 got there 10min early (great) the driver called when she go there. I told her i would be down in a sec wasnt expecting them so soon. Keep in mind the buidling i work is very big about 6+ floors an very heavly populated. Anywho went down took me about 5min from back end of building to front door. The driver as I walked up was shaking there head in disagreement an i was never acknowledged or greeted. I showed up an all i got was "sign here" with an attitude. I stoped her as she rolled her eyes an walked away without saying anything an said im sorry for taken up your time and said let me give you a bigger tip for time wasted my order was only $8 i gave them a 7.50 tip. An she rolled her eyes an walked away. Terrible never again will i recommend this to anybody.
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Joscelyn Johnson
Slimy wings like they werent fried the first time I came in to order with a friend. I requested for them to be crispy too. I decided to give them another chance and this time i ordered online and i placed a call for them to fix the order because i missed something and the chef said no. Very short and rude with me they arent good with customer service. If there is no resolve behind these incidents i would say dont spend your money at an establishment that isnt big on treating customers well. upon delivery missing waffle fries called and they sent out the ones they forgot to send they wasnt fresh or hot and i dont live far from the location Update: Manager compensated for the poor food and service. upon returning i received better food and service. I will never order delivery again that trust is broken for me. I love the dry rub its great !
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Darren Byrd
Placed an order on their website on a Sunday afternoon. Took an hour to arrive and the hotel Im at is 2.5 miles away. The delivery driver was listed as a "veteran" on their website (great order tracking by the way). She called and said "Im pulling up to the hotel." and hung up. She then handed me the food and said have a good day. No thanks. I shouldnt have pre-tipped. Food was mostly good. Dry rub was the best. The wet sauces were way overdone....waaay too much sauce. Fries were skimpy and they put the fries ON TOP of the ketchup so I didnt see the packets till 1/2 done. Cheese curds were a 7 out of 10.
CO
Colin Feilbach
The first time I got wings from here I had a couple of weirdly tough wings in my batch that I just passed off as overcooking. The next few times I got wings from here it was the same deal.. their chicken is pretty low quality, and whoever left a review saying that the meat was better quality than Buffalo Wild Wings is wrong. Every time Ive ordered from this place its been nothing but disappointment. The sauce isnt anything special either. Another time ordering I bought onion rings with my wings and they were cold and soggy. Dont waste your time here folks.
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Justin Crawley
So I placed an order online and the delivery driver came with my food, I walked out to the curb and was no more than five feet from his car when he drove off. There was a bus behind him so I thought he would circle the block, but no. I called the store and they told me that he tried to call, but I never got it. They said I could have the cold food in the car or a new order in 30 minutes. I also was told it could be there in 20 minutes, but ended up waiting 45 minutes. Cant tell you how the wings were since I never got them...
