Federal Way Black Bear Diner
| Address: | 32065 Pacific Hwy S, Federal Way, WA 98003, USA |
| Phone: | +1 253-945-8332 |
| Site: | blackbeardiner.com |
| Rating: | 3.9 |
| Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM |
Location
Photos 100
Reviews 8
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Tia Mack
Ok! So lots of bad experiences at this place. Ive had waitresses spill things on me (2) when I was pregnant I was served undercooked meat. Never comped which whatever. The biggest problem I have had here is pregnant me sent my boyfriend to pick up take out from here, he came home we started eating and I realized horrified as I was feeding some to myself and child that they had given us someones trash! Literally it was two huge biscuits cut in half so we were eating it and underneath it was a mostly eaten country fried steak, potatoes and eggs. Barf right? My boyfriend goes back and talks to a manager who wanted him to take a gift card and get out. Said hed have to visit the next day and talk to someone who could do more than that. So he leaves. I go in the next day and they tell me that the night manager handled it by giving us the gift card which we did not want and were more than willing to give back. I was brushed off. I called the company line and left a message with the woman who answered and she was shocked. Said she would tell the owner herself, I left her my number and other ways to contact me. Never heard anything back and I will never go back. Gross. Always check your food, flip things over just to be sure.
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grant meumann
I CANT BEAR TO COME BACK HERE I dont know what I expected walking in to a diner that decorates its exterior with hokey cartoon bears with obvious racist undertones. Whatever my expectations were I was shockingly disappointed. As soon as we walked in we noticed the disorganized staff arguing with each other while customers waited for service. Our food took far too long to be served and we had a front row seat to the catastrophe that is the Black Bear kitchen. More than once we heard the phrase "just throw it in the microwave" and when my food came out it was a sloppy disgusting pile of garbage. After taking a sip of my obviously expired milk and a bite out of my soggy toast I made my way to the counter to pay my check where they sell metal claws that you could use to scrape your food in to the garbage. The only positive thing in the whole restaurant is that the area for people waiting to be seated is a hallway you walk through to exit the restaurant. This way you get to advise everyone to go to McDonalds instead where the food is better and they wont have to wait.
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Robert Scalise
Horrible customer service and food had to be returned twice and they still couldnt get it right. They obviously dont care about the quality of their food. Manager gave me an attitude and waitress walks away as Im still talking. Food is expensive. The quality of the ingredients are one thing but if youre so busy you cant cook it right or even listen to your customers it doesnt matter. They actually did the opposite of what I asked the second time. Told them I wasnt coming back and manager could care less. Waitress lied an said I was yelling at her. I never raised my voice but was definitely complaining. Wasnt asking them to do anything I couldnt do myself. Ive never been more inspired to eat at home. Simply asked for mushrooms and onions to be well done and hash browns extra crispy. Hash browns came back burnt and mushrooms and onions were raw the SECOND TIME! I eat here all the time and always order the same thing. Never again. Not the first time weve had a problem with the same manager. I think his name is Antonio.
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A Private User
Ive been to Black Bear restaurants in Arizona, California & Oregon and this one is a "duck out of water." At its best, Black Bear is a roadside diner that offers the stereotypical food and ambiance that a traveler comes to expect when theyre on the road. Unfortunately, this location in Federal Way - and the type of staff and clientele found here - is a bad fit. That said, I found the food met my expectations, it is the simple but hearty, stick to your rib home style cooking found in most, if not all good roadside diners ... and no, Dennys, Shari, Norms, etc. are not roadside diners. The staff at this restaurant was, ... well lets just say this is Federal Way, which supports my reasoning why Federal Way is not the ideal location for this kind establishment. Ive never had a bad experience at other Black Bears diners, and my recent experience at this restaurant was not that bad, it could use some help from Chef Gordon Ramsey.
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Beth Fox
April 7, 2014, 11:30 a.m. ~ I ordered a vegetarian omelette; in it, I found what appeared to be the stem of something organic, approximately 3 inches long. Also on my plate there was the corner of a piece of rye toast, hopefully not from someone elses meal. I pointed out both of these to my server, and her response from the cook was that "sometimes these things happen". No apology was made, although Nikki did half-heartedly inquire if I wanted my meal replaced, and absolutely no offer was given to take the charge for my breakfast off of our check. Black Bears placemats claim that theyll do anything they can to assure each meal is to the customers liking; that was not my experience. This was my second visit to a Black Bear Diner, and it will certainly be the last, not to mention the negative word of mouth that this will generate from me regarding these restaurants.
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courtney brownell
Holy breakfast Batman! I dont care how hungry you are or how big your appetite, you will not leave hungry. I am not sure how this place ever sells desert! The portions are enormous and dont pass on the biscuits that are the size of a boxing glove. It is not just a novelty though, the food is fantastic. The eggs tasted of the real butter they had been cooked in, the hash browns were done to perfection and the huge buscuit was light and fluffy. Just count on taking some home. I recommend sitting at the small counter, otherwise, expect a short wait. From there you can experience the subtle ballet of the cooks working like a NASCAR pit crew and the wonderful wait staff anxious to serve their customers. If you are a fan of the traditional North East diner, this place will not disappoint, minus the artdeco, stainless steel, dining car decor
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Jeff Halverson
If youre looking for a perfect mixture of Chuck E Cheese and Montana, look no further than Black Bear Diner. Definitely not a place to go on a kid-less breakfast for just the parents for once. Plenty of food options. Food came out quickly. California Bacon Benedict was ok. Hollandaise sauce tasted like it came out of a can. Breakfast burrito was pretty big and flavorful with the chorizo. Hash browns were bland and required quite a bit of salt and pepper. Received our check before we were halfway done with our meal. Which is nice sometimes in lieu of waiting for begging for your check, but usually feels like youre being rushed out of there. What if we wanted to order something else? All in all, probably wont go back. Unless we bring the kids with us. I dont think there was a single table that didnt have at least 1 child.
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Cristina Parker
Service has habbit of double charging patrons instead of fixing a mistake and sneaking items on order to improve sales of service and when brought to attention of managers no resolution of issues other than saying its OK to double charge and have your bank account credited in witch it takes 5 days. Rather than just crediting the amount for just the items you did not order. Watch your bill !! Manager Anthony condones this behavior and expressed himself defensively without any concern of customers account or feelings. This place USED to be a great place but since this new manager its going down hill with badd habits and behaviors. Good Luck if you choose this place. We been going there for years never had a complaint. Now I choose to have my friends and family enjoy and worry free at a new establishment that hold ethics.
