Address: | 11820 Evergreen Way, Everett, WA 98204, USA |
Phone: | +1 425-356-9920 |
Site: | jackinthebox.com |
Rating: | 3.4 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
PA
Paul Matthews
****Beware of a Employee at this Jack in the Box**** At the Approximate time 9:05am Sat March 5 2016 I was at the jack and the box at, 11820 Evergreen Way, Everett, WA 98204. Here is what happend. I walked in and while I was ordering I was distracted by employee (male standing about 5.6" and 300lbs) I believe his name was Jose. He was being extremely rude to another patron at the restaurant that was sitting by herself 1 min. prior when I walked in. From what I heard she was being polite and coordual when she responded to whatever the issue was. Anyways, I got this sick feeling, I had know idea what she could have done and really didnt care, I lost my appetite and just wanted to leave at this point. I then asked for my money back and when I explained why i wanted to leave, it became an issue. Remember, I am at the counter they hadnt given me any food but I had paid for it. as I am explaining to another employee what I seen with the other customer, I just want to leave. Then Jose hearing my displeasure with his lack of people skills decided to practice his Neanderthal ways with me as he rolled up his sleeve and looked at me and said " I am not on the clock yet (as he was standing behind the counter) we can take it outside" basically, attempting to provoke a fight and walked outside and had 2 others by his side where he waited by 1 of 2 doors that customers would enter and leave by. So do you think I felt threatened? Of course I did as any reasonable thinking person would. I come from a family of Marines, boxers and basically Texans so it comes natural to stick up for myself and not be bullied. With that said, after I got my refund I had to walk out to face the bully and his 2 friends. Jose, just kept his mouth flapping and wouldnt stop. As I was walking off he was still verbally assaulting and threatening me! In retrospect, I keep coming to this. What would someone else do whom couldnt defend themselves? They would know doubt be in a awkward and dangerous situation and I deeply regret not calling the cops. The bottom line here is this, I am a small business owner of a WA Corporation, I would hope that if one of my employees was acting as such that someone would immediately report him to the Police and his immediate supervisor to hopefully stop this guy from doing someone some real harm. With that said, I deeply regret not just calling the cops, so this doesnt happen to someone else before this guy is dealt with. Moreover, it is reasonable for me to believe he is a danger to others and a liability to the franchisee and the brand they promote. Hopefully, putting this out there will encourage the management to act on this before something really bad does happen and to raise the question that a business owner should generally be concerned about. That it is common to be held personally liable for whatever happens after they have been made aware of the potential hazard and not taking reasonable measures to prevent it from happening again. Its now up to them, but for now be aware of the employee that stands about 56" and his weight I could only guess to be approximately 300lbs.,
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Alice Ellington
I seriously just asked for no onions on a Southwest salad at the drive thru. After being told they dont come with onions I said okay and explained that before mine had onions on it, but since they dont come with onions anymore its no problem. The lady told me my total and I pulled up to the window and another employee asked me "okay, what is you wanted?" While the lady that took my order stood behind him smirking. I explained I just wanted a Southwest salad and then he went on to re explain that it doesnt have onions even though I only asked about onions one time all the way in the beginning of my order and I said that its fine I understand theres no onions. I guess the lady then never actually put in my order because then he re asked me what I wanted and I told him and then he sighed and said he could get that for me like I had troubled him by asking for a salad
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Doug Courtney
Would put zero stars if I could. This is the worst Jack In the Box Ive ever been to. Waited over 10 minutes in the drive thru for only a two car wait. All i wanted was no sauce on my burger and they couldnt even do that correctly. Tried to call to talk to the manager three times, no answer. Customer service 0 out of 5. Quality of food : Cold and prepared incorrectly. Id advise to just go to the Wendys across the street.
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Colleen Houde
Always taste fresh and hot, staff courteous and efficient. Ive never experienced any problems or felt disappointed with my experience. Typically fast food joints arent real consistent with quality of service, serving Luke warm product, failing to get the order correct, employees showing a lack of pride for what they do, or slow inefficient service. This location rocks and serves delicious quality "fast food".
KI
Kieran Hayes
Soggiest "crunchy" tacos Ive ever eaten. I didnt expect too much from a fast food chain, but this place was a bit below my expectations. Hamburger and chicken sandwich were okay. I stood at counter for close to 2 minutes before someone asked if I had been helped. I later pooped my brains out. But... that was expected, so no penalty there.
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todd larue
I ordered food from the drive through and didnt see everything in my bag until I got home and there was a wet rag in with my food... never order drom this place, you call the store and they dont answer and they mess your food up and leave infected sruff with your food
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Richard Weaver
Food wasnt that great and customer service SUCKED!! The lady at the register didnt even speak English barely! And She was absolutely RUDE to my wife! The parking lot was full of junkies! I do not recommend eating here!
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Dusten Margiotta
The food is good but its not in a good location, really rough people hanging outside begging for money and trying to sell you random things.
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Bruce Campbell
I found it to be clean, the help was professional and friendly. The food was good and warm. Homeless person was asleep in the eating area.
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Rod Suarez
Great service, friendliest people, always willing to help, good music and free Wi-Fi to use my laptop. Its just my favorite place to eat.
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Jim Jellison
The meat in the burger was good. The tomatoes were still green. Why serve them like they? They ruin the sandwich.
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tabatha mansfield
A bunch of rude workers. Everytime I go there. They lack customer service and act like we are bothering them.
KJ
kjtubie
An absolutely wonderful fast food restaurant I make it a point to always visit here when I am out west
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Holly Groves
Guess when ordering a plain cheeseburger with no ketchup means a cheeseburger with ketchup.
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Shayla Ebert
This place is awful! The workers hate their jobs its obvious! Im scared to eat the food.
KI
Kit Foxx
The drive through at night is always understaffed and slow. But beyond that good service
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Christian Garver
I go late night and drive through line is always long. And the cashier is dismissive.
KA
Kayla Eastman
Walked in and received my food promptly. No complaints. Food was hot and fresh!