Address: | 6208 College Dr, Suffolk, VA 23435, USA |
Phone: | +1 757-335-7671 |
Site: | pandaexpress.com |
Rating: | 3.8 |
Working: | 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9PM 10:30AM–9:30PM 10:30AM–9PM 11AM–8PM |
EL
Elizabeth Harris
This place is a DISASTER. I have been three times - the third and last was tonight. There were no cars in the lot when I pulled up and only one in the drive-through. I waited 15 minutes before they could even take my order and then she didnt remember it when I got to the window - even though I told it to her twice. The vegetables were barely warm. There is no way to get out of line as there is a cement barrier. They will go out of business if they dont learn to get it together - there is too much competition in the area and Chick Fil A right across the street (which DOES know how to run a business!) Terrible, terrible, terrible customer service and the food is way over priced for the quality. Never, never, never again. I gave them three strikes - and now they are OUT for me.
MI
MICHAEL FOSTER
I waited 35 minutes on the drive thru line without any means of getting off. They were out of most of their menu items at 8 p.m. (who lets that happen?). I watched the guest in front of me argue about not getting what he ordered and settling for a substitute. I saw no money change hands as he appeared to have received his order for free. I thought that was good customer service until I arrived at the window with a similar complaint and was offered a 20% discount. Without getting into the race of the guest before me or the race of the manager who offered the discount, I politely declined.
PA
Patrick Ball
Food is good, and service is fast... Sometimes. Once a line starts forming, it backs up pretty fast.. Its like they wait too long to tell the kitchen to put down whatever food theyre almost out of, and you always end up having to wait on SOMETHING. Just dont go when its super busy, and youll probably have an ok experience. Food is craveable. Got undercooked white rice here one time, but havent heard of it happening to anyone else, so that was probably a one time thing, and it was right after they opened. Teriaki chicken is awesome, I get the sauce on the side.
JA
James Snyder
I recently went to this location and ordered a Plate size meal With Orange Chicken, Broccoli Beef, and Chow Mein. Not only did I not receive anything but broccoli, and absolutely no meat. The Orange Chicken was O.K. and the chow mein was dry and tasted old. I have tried to give this location the benefit of the doubt, on multiple occasions, but continuously they serve nothing but what could be compared to dog food. I will not be visiting this location again. The service was fine, the food was not.
DO
Donnie Sightler
Good food. However terrible service. Expect to wait at least 20-25 minutes in drive thru. Also, I dont know who designed the parking lot, but it is very difficult to get in and out, especially if there are a couple of folks in the drive-thru line. Some employees working the drive thru will not let you place your order until the car at the window receives every bit of their order, not idealistic as this is what creates the long wait time and parking lot jams.
YU
YuLonda Cheeks
The food was wonderful! Beijing beef, kung pao chicken and rice. However the service was terribly slow. The cashier seemed confused and it took 20 minutes for my family to check out to sit and eat. Our food had cooled and was merely warm. I asked for sweet and sour sauce as it had ran out and was told it would be brought to my table. That didnt happen. I actually would have had a better chance of quicker service through the drive thru.
RA
Ray Solis
Always great food and great service!! All employees go above and beyond to ensure you are in and out as fast as possible even during rush times. Drive through tends to get packed during busy times, so if you can spare the extra 5 steps it takes to walk in youll cut wait time in half from sitting in your car. Two thumbs up and nothing but tens all the way around.
MA
Malena Sharkey
Not sure who ever engineered the entrance of the drive-thru. It does not work with the flow of traffic. You better have a car with a good turning radius. Forget it there is a line. It is very hard to get in line during busy hours. You better have lots of patience when grumpy hungry people are fighting to get into line.
JE
Jesse West
I cannot stand this place. It is the slowest Panda Express on the planet. And any time I go there with under an hour to go before they close, they are out of half the menu. Whoever owns this franchise, please sell it to someone who is much better at owning things than you.
JA
Jason Curry
The food is fine but no drive-thru should take 20min with just 4 cars in it!!!! I was looking at the chik-fil-a line across the street and they had 5 cars go through from the time I pulled up to the speaker until when my order was actually taken. Just garbage
KE
Kevin C
This location of Panda has the absolute slowest drive thru service in all of Virginia. Have been to many pandas and this particular location more than a few times, and it is always a forever long service time... they really need to work on it.
SA
Sabrina Davis
Been there 3 times now. The rice is dry. Store was to open at 10:30 and did not take my order until 10:40 on the drive through and had to wait for my food and did not get it until 11:00. Saw 4 other cars do the same. Poor management.
KR
Krista Eyre
Best service I ever had at any fast food place. Was in and out of the drive thru less then five minutes due to friendly service and accurate speed. Will definitely recommend people to go to this panda for best experience.
NI
Nicoli Kail-Lee
The customer service is great; however, the drink machine is broken and the drive through was poorly designed. It is hard to get into the building or use the drive though. Hope the corporate office changes the design.
JO
joseph moreno
I wish there was a negative star option. this place takes an extremely long time to serve food, both inside and drive though. it takes an excess of 15min.. this cant be qualified as fast food.
CA
Candice Fanning
Great food just have to wait forever for it to be cooked. I get the most basic order and always have to wait 10-15 maybe 20. I dont understand the wait but always please with the food.
ER
Eric Lorenzen
Food is good for fast casual. The staff is very motivated and passionate with shouting a greeting and "panda" battle cry when you enter. Interior is nicely designed and very modern.
JA
Jaquez Taylor
How the hell do u run out of white rice, then last night they aint have no grilled chicken ready had to wait for the that, but again how the hell u run outta white rice!
SA
Sam Mott
Good food and portion for the money. But the selection is a little slim if you dont like spicy things. But all in all, I really enjoy going there. Good service too!
AT
atlantic coast
From the time they open until now the food has been very consistent. I like how they took small portions and everything maintains its freshness and crunchiness.
JA
Jason Williams
Food was good. Ordered a Dr.Pepper and it was mostly carbonated water. Not happy about that but whatever. May not go back as this was my 1st time eating here.