Address: | 7912 W Broad St, Richmond, VA 23294, USA |
Phone: | +1 804-270-9464 |
Site: | hooters.com |
Rating: | 3.9 |
Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–1AM 11AM–1AM 12–11PM |
KY
Kyle Shaffer
Ive been ordering from this hooters (carry out) regularly for about two years. I usually get their boneless wings platter on Wednesday, which is when they have a special for that menu selection. I called and spoke with, who I later found out to be the GM, and ordered a boneless wing platter, spicy garlic, with blue cheese (my usual). I get there and a girl named Mandy rings me out. My total is $9.49, the price I usually pay for the platter when it is not Wednesday. She hands me the bag. I check in it and see that there is just 10 wings, no fries. I told her they forgot the fries. She checks and says they didnt charge me for fries. I said, well I ordered the "boneless wing platter" please add the fries. She informs me shell have to recharge me. I tell her thats fine, but that is my usual total for the platter. She informs me their prices went up and the total for the plater will be $10.49. It say thats fine recharge me. She then tells me it will be too hard to void it out and she would have to charge me for the fries as a side item, which would be $2.99. That would bring my total for this meal to close to $14.00, the same price as a steak from outback b/c she was charging me as an entree. I told her its all good forget about it. That night, they lost a regular customer. They messed up the order and she couldnt just go back there and throw some fries in my box? How much would that of cost them? I guess it would have hurt hooters to much to fix their mistake and add some fries and keep a customer. The very least she could have done was voided it out and charged me the extra $1.00 for some fries. For this reason I will never go back. On top of that, Mandy had an attitutude about the whole situation like I was inconveniencing her and it was my fault, when really her GM took the order wrong. I wonder if he would have fixed the mistake...Oh well, I wont ever go back.
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A Private User
If you dont know what to expect from a hooters than you are not American. I love this place but most men do. I mean what can you expect from cusine of this nature. Wings in all sorts of flavors and all other deep fried foods to go with it. I rarely get anything but wings and beer here, but have been told that the other food is good too. They also have tons of TVs there to help you pretend to watch the game, fight, race, etc but we all know why we are there... The best part is the waitresses. As the name proclaims this place usually has busty attrative waitresses that usually can pad their tips with a little extra flirting, giggling and laughing. Usually very friendly, fun and young this may be the competitive advantage that this place needs to keep it going. Take out orders are always done right and that always helps for the big game day party at the house. Only downfall is the crowd and the comfort level. Sometimes very drunk and redneck and other times a family crowd. Maybe you will get a room full of guys that sit at their tables alone so that they can really "talk" and get to know the wiatress better. Chairs are not the best to sink in and watch the game long term but that is probably for a good reason. Either way take it or leave it, this place has really good wings and now they are serving liquor. Win Win
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A Private User
Went here 5/29/2010 for the UFC fight between Rampage and Rashad Evens. The place was packed so I knew service would be slow. No problem. I sat at the bar and there was two girls working the bar. One girl had on a regular white Hooters t-shirt, and the other a bright green t-shirt. I guess she was a manager. I wanted to order, so I waited for ten mins. or so. So, after waiting patiently I said politely to the lady in green, "Excuse me maam, maam excuse me." Bear in mind she is only two feet away, so after I said this 4 or 5 times she stopped and just stared at me for approx. 5 seconds and walked away. It was so obvious that she was being disrespectful that everyone at the bar took notice. I was embarrassed. One patron asked "whats wrong?" I stated I just wanna get some service. He replied, "doesnt look like your gonna get it." It was too busy that night to speak to a manager so I left and went down the street Baileys. Baileys treated me respectfully, the food was good, so I will take my business here from now on. I could be overly sensitive, but I was the only African American at the bar. So, I could conclude that since everyone else was treated with respect and not I that it was racially motivated. I could but I wont. Bottom line. This was my first and last time going there.
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A Private User
I wouldnt expect gourmet food at a Hooters but is it too much to ask for it to at least be edible? Or for everyones meal to be served at the same time? In our group of ten people, two people got their meals a good ten minutes before everyone else, and my meal came last, several minutes after everyone else had been served. I tasted a friends buffalo shrimp and almost threw up, the sauce is so greasy and disgusting. My french fries were cold, my hamburger the most disgusting burger I have ever tasted. It was like some sort of prison-grade mystery meat and the outside of the bun was inexplicably coated with a greasy substance (margarine?) that rubbed off on my hands. The fried dill pickles were good, Ill give them that. Also, the bathrooms were renovated with surprisingly good quality materials. Visiting the ladies room at this Hooters is like stepping through a portal into an entirely different restaurant. Odd, but Im not going to complain about nice bathrooms.
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Raven Miller
Even a one star is over rating this place! The service was absolutely horrible. It took forever to get seated. Took forever to get our food. The whole place was filthy. Bathrooms were beyond disgusting. No paper towels, doors got stuck...but that was no comparison to the crap all over the toilet seat. Waitresses had the worst attitudes ever and gave us dirty looks and eye rolls when we asked for a drink refill. The only positive was the manager discounting the food after we requested to go boxes as soon as the food came. I work in the food industry/customer service so I never complain, but this was a completely unacceptable experience. I have had wonderful experiences at other Hooters but this is the worst restaurant experiences I have ever experienced.
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Rick Sterchi
I had some friends meet us there yesterday. They are remodleing and things are looking good. Service was the absolute worst, I have ever had. I understand a new person was being trained, and alot of people were there, but hey, if you want to sell beer with a hundred wing order, you have to at least stop by every 30 minutes. The Manager and everyone made different excuses. I think bad training was to blame, and a lack of customer focus. Ill go back and try again, I love the Daytona Wings, Neked, but I like beer with them too! They could have sold a dozen more beers had they tried. The Manager comped a beer for us I was told. That helps the pocket book, but I was wanting to be served and spend more, WINGS NEED BEER!