Red Robin Gourmet Burgers
| Address: | 12300 Jefferson Ave #104, Newport News, VA 23602, USA |
| Phone: | +1 757-882-8959 |
| Site: | redrobin.com |
| Rating: | 4.2 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 100
Reviews 8
BR
Bryant Altizer
Not Great For First Time Visit. This may be my first negative review ever since I always look for the positives. My wife and I drove from Williamsburg to eat here because we had received a gift card some time ago. We were there at 3:00 on a Friday. Plenty of parking, and the outside was inviting. We were seated quickly and menus were brought to our table just after we sat down. Our server took our drink order and we both had our normal waters. The waters were brought out promptly and the waiter said he would be right back for our orders. I told him that I was looking forward to the Bottomless Steak Fries that I had heard about. I decided on my burger, and my wife selected her burger too. After waiting for about 10 minutes and finishing my glass of water, I went to the bathroom and my wife was ready to order for me if needed. I got back and no order yet. She went to the bathroom and I was going to order for her. She returned and still no order. At this point, we were both a little disappointed. Only about 10 to 12 people in the restaurant, and there were at least 3 different servers. We finally got to order, and the food was out in only about 10 minutes. Great! My burger was ok, but the fries were really good. My wife loved her burger. We shared the last bit of ketchup. I received a refill on my water finally, after finishing all of my food. I was asked if I wanted more fries and I quickly said yes. My wife asked for more ketchup since the bottle was empty. Another server brought out the fries in about 10 minutes. ..no more ketchup though. No offer for more fries for my wife either. She got a bottle of ketchup from one of the many empty tables close by. We finished all the food, and waited 15 minutes more before the server came back. We were both out of water, and had been looking forward to another order of fries (orders are not very big), and the server asked if we wanted anything more. ..I replied that we had wanted more water and fries earlier, but not now. ..we did not mention the ketchup either. Im sure glad that I didnt order one of the "$15 burgers" and that we were paying for the food with a gift card. We were there for over 1 hour for burgers and fries.
JO
JokerR Wild
Very pleasant to borderline awesome. The burger I chose was fantastic coupled by an equally awesome waitress. Sometimes its difficult to decide which burger to have since everything on the menu is equally deserving to dance with my taste buds, but life is full of hard decisions. The chopshop burger was the lucky one to be selected and I definitely made the right choice. The distinct flavor of the tangy steak sauce along the sharpness of the horseradish was complemented with straw onions,mushrooms and provolone cheese is incredible. In short it is an explosion of flavor in every bite. This burger is meant to be savored to the last bite. Lets not forget the service, this chirpy and excited waitress was refreshing considering of all the bad service in other places is now the norm. Her name is Sydney and she took care of us very well always suggesting other menu items to try and pair with. Overall it is a great experience but it wasnt perfect, the wait for the refills on the bottomless fries was a little longer than expected and the initial plate of fries was lacking where it was almost necessary to get a refill. This shortcoming can easily be overlooked and I throughly enjoyed my meal.
HE
Henrique Santana
We were dazzled by our experience here at this Red Robin From the front of the house to the back a WOW job. The front of the house. Clean smiles and very friendly! felt good coming in to the place we were seated right away and exactly how we wanted. cannot beat that, especially when the place is a bit busy and they still accommodate any of your request. Waiter and staff. Amazing, friendly,calm and patient and lets not forget knowledgeable in their menu without hesitation our waiter broke it down! Any item we had questions about it. Food presentation. It actually looked just like the menu pictures, this guys take pride in their food. Taste. WOW............ Loved it from the appetizers to Desserts WOW...... cannot say that enough. We will definitely be back.
EL
Elizabeth Allen
My family, friends and I are a little disappointed with our experience for dinner last night and we love Red Robins. My daughter ordered certain fries and received regular (not a big deal), I ordered a well-done burger and it was pink in the middle. Our refill on sweet teas came back unsweet. And the waitress had a major confusion with our tickets. We have never had a problem before and are usually very pleased, hence the reason we love coming back. But with last night, it will be awhile. Im sorry to write this review but I am very disappointed. Hopefully the next time we go it will be like it was before and we will be pleased once again.
JO
John J. Park
Ordered a burger and was expecting to get a thick juicy gourmet burger. Instead I got hamburger meat that was in the same shape and size of a Whopper patty. It was thin and in a big circle, except it didnt have the flame-broiled taste. Im not a fan of burger king, but Im sorry to say, their meat is tastier and is the same size. was expecting a lot more from red robin for an $11 burger. They probably thinned out their burger to save money. The meat had no taste, I could only taste the mayonnaise they put on it. I will not be going here again.
PE
Peter Irungu
Came to this location with a party of about 22, there was no wait, came here at 12:30 during the day, traffic at this location was moderate, didnt have to wait too long to get the food, could have been because there werent that many people. I would definitely come back, I am going to have to say that the banzai is the best burger I have ever had. If you read this review and you have a a suggestion for a better burger, please reply. Thanks, I hope that you will enjoy the experience as much as I did.
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Geoff Wilson
While I personally think you can find better burgers elsewhere, especially grilled vs oven-ed ones like I believe these are, they still have some good topping/build choices. Overall, its not a bad spot especially for dinner with kids or even work meeting luncheons. They also make a unique Blue Moon beer milkshake which is pretty excellent. Bottomless steak fries will fill you up if you didnt already have enough. Most servers and staff will greet you with a smile and pleasant demeanor too.
TI
Tiffany Chapman
Sooooo I come here all the time. This time we came in at 915 pm and instant attitude. We already knew what we wanted so that we could be out by 10 pm but that still doesnt make the waitress Ashley talk to us. Then our food come with these cold fries. Its only us and 4 other peole here so why the cold fries along with attitude? Next time we be going to applebees across the street. Oh yeah and the kitchen staff act like theyre closed so the proceed to cuss as loudly as possible.
