Chipotle Mexican Grill
| Address: | 5747 Burke Centre Pkwy, Burke, VA 22015, USA |
| Phone: | +1 703-250-2537 |
| Site: | chipotle.com |
| Rating: | 3.3 |
| Working: | 10:45AM–10PM 10:45AM–9PM 10:45AM–9PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
Location
Photos 28
Reviews 29
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Ryan Chapman
I was quite disappointed with my visit to this Chipotle location on the evening of July 8, 2015 at approximately 4:15 p.m. As far as staffing was concerned, it appeared that there were plenty of employees, but it didnt seem like anybody had a clue as to what particular role they were supposed to be doing (serving, prepping, etc..) All of the employees on the line had one speed- slow. As the length of the line increased, their speed did not. Once we finally were served, we went to find a table only to discover that nearly every table had not been wiped down. As we were finishing up, I noticed that both trash cans were nearly filled to the top as if they hadnt been emptied after the lunch rush. A man was leaving just before we did and he shook his head in disgust and we both talked about the poor experience of eating there. He was disappointed that the Carnitas had not been on the menu in some time. I left feeling like none of the employees at this Chipotle had any sense of urgency and or pride in their work.
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Sudip Pandey
Because of the long lines, I mostly order online at this location. Last 3 times I ordered, I had to wait for at least 5 other people who were in regular line . And then I made the cashier aware that I have paid online order. The cashiers in this location are so rude that they wont even respond to you. And if they do, they say they dont handle the online orders. Can someone train these employees please? This place needs serious Customer service and job training. I know it gets busy there but that should not be the issue. If your resources cannot handle the business process, why offer online order?
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Jacob Walters
While eating here not too long ago there was a table of young adults sitting not too far away from us that kept stealing glances in our direction. The expressions on their faces suggested disdain and mockery, perhaps because we were wearing white shirts and name tags. One would whisper and he others would snicker and I once again remembered what it was like to be in middle school. I can forgive them for their insensitivity but what I cannot forgive is how tasteless my burrito was on that occasion. Service was slow too.
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A Private User
The food is always outstanding. However, the location on Burke Center Parkway has more than frequently given the very undersized portions unless prompted. In other words, you have to constantly watch what most of the servers are doing. When bringing the food home, what a disappointment to open your meal to find that the meat in my carnitas bowl didnt even weigh out to 2 ounces, and I understand that 4 ounces should be...they are charging full price for far less than average portions..
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Michael Landstreet
I avoided this location due to chicken being undercooked making me sick in the past. I decided to give them another chance. I got there about 5 minutes before 11am. 2 Employees were outside the front door smoking cigarettes. As i approached they sarcastically said "we not open". No Im sorry well be open on a few" just "were not open". If your employees cant stand customers or be bothered to treat customers like theyre appreciated then you dont need my business.
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Patrick Corr
Do not ever order before you get there - they will screw your food up. This is the 5th time theyve got my internet order wrong. I live nearby, so come here fairly frequently. Im a patient guy (hence trying 5 times to order online), but EVERY time they screw it up. Im done, I am going to quit trying with this location. Maybe they just dont like people who order online?
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Derek Reinhard
Nice addition to the chain. Friendly and efficient staff. The store is kept clean and is usually pretty busy the weekend evenings when we regularly visit. Lunches are quieter. Only challenge (and not their fault) is sometimes parking is a difficult to find nearby in this shopping center.
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Diana Ventura
I was in a time sensitive schedule, so i order ahead of time (on the app). Once i got into the restaurant, assuming to pay for my and leave. They actually forgot to prepare my order! They forgot! By the time i got my food, it was similar to waiting in line. It delay my schedule.
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Wilfed Osorio
Walked in 10 minutes before closing, The food was cold and they had run out of Chicken and Steak. The person looked like he didnt want to be there. Not a good thing when youre really hungry and you dont get what you want with a side of bad service.
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A Private User
The noise level was so high that we didnt stay. The music on top of the general din was just too much. Ive eaten at many Chipotles and love their food but this one was exceptionally loud. They really need to turn their radio down.
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A Private User
This Chipotle is just as speedy with the preparation as any other, but its a popular dinner favorite so be sure to time your visit just right otherwise the line will be out the door!
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A Private User
I ordered over the phone which is apparently taboo because the told me that you shouldnt call when their busy... bad customer service. Also recently they have been very slow.
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John Arnett
Been going to this location since it opened. Even through various staff changes, Ive enjoyed it. Never had any issues at all. Quick prep, good service, and good food.
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Matthew Sabol
Meat is always not enough, it doesnt taste as good as other chipotles in the area. Also, because of the other stores in the strip, the parking is packed.
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Thomas K
Every motherf-ing time, this place has a line to the door. Never at any other Chipotle. Dont waste your hour, cause you might not even get the food.
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Kirk Cooper-Johnson
Its not just the line, its the pace at which the line moves thats so frustrating. Whether understaffed and inexperienced, theres no excuse for it.
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Robert Ricker
6:30 and the line is a mile long. 1 cook, 2 people on the line and 1 cashier. Poor planning on Chipotles part and people are leaving in droves.
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Brian Griffin
Not very impressive, thats the overall feeling from my visit to Chipotle last night. Inconsistent portions, slow-untrained staff, luke warm food.
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Maya Skalski
This place is always busy but the service is very fast, the young people working the assembly line are working hard and and always very friendly.
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Dave Park
Food quality is God-awful. Still waiting for the owner and cooks to change. Ill be dining at the Chipotle on 29 (Lee Hwy) in the meantime.
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One Time
Smallest servings iv ever got at a chipotle here, unless ur Hispanic then u get large servings, not coming back to this chipotle 0.o
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Brandon Morton
The manager Henry was awesome and very accommodating of my familys time while we waited for black beans. Overall great experience.
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Rhea Byrd
Rice undercooked, Guacamole had chunks of avocado skin and the button in it. Seriously, this was a good spot, what happened?!
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Imran noor Tanvir
the employees were rude. Even though i paid for double meat they were giving food like that way like I am begger!!!!!!!
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James Park
Terrible food, particularly their chicken, and service. The Chipotles in Fairfax are more recommended.
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hector argotte
first time a walk into a Chipotle and the guacamole and pico de gallo werent fresh at all..
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Kyle Berti
Good quick service. The food is consistent with what you would expect from Chipotle.
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Bernice Cooper
They are very stingy with proportions and very very slow they need better training
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Ralph & Sandy Koontz
Fast, good food. Plenty of guacamole on the vegetarian option. Could be cleaner.
