Address: | 1027 W State Rd, American Fork, UT 84003, USA |
Phone: | +1 801-756-7308 |
Site: | locations.popeyes.com |
Rating: | 3.5 |
Working: | 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM 10AM–10PM |
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Sean Loy
Terrible customer service at this location. Not the only time Ive had issues at this location. Knew I Should be just driven out to Thanksgiving point to avoid issues again. Well first they took forever to get our order fulfilled along with the people in front of us. Then, finally they give us food but they give us order #35 when our order is #36. We didnt realize it was the wrong order till we got home. So I call at 9:50 pm to let them know we got the wrong order and we would like our order. So I asked if I could come by and get what we ordered. They said yes. So I drive there from Orem. I arrive at 10:05 pm and call. Instead of having my order ready they tell me "were closed". Despite me calling ahead and confirming with them I am on my way for the food I PAID FOR . They tell me I can come back tomorrow for a free meal. It wont be free though. I paid for it. So I have to go buy more food for my family and there are less places open now. Thanks again AF Popeyes for screwing up our order. 5th time this has happened...
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Weldon Hathaway
Id recommend just driving right past this location and go to the one at thanksgiving point. Their food and service are always top notch. This location deserves zero stars from the three chances I gave them. The first time I ever went was a couple weeks ago right at 10 AM when they opened. All the garbages inside the restaurant were still full to almost overflowing from the day before so the whole place smelled, the bathroom didnt look like it had been cleaned in weeks, and the drink machines were both out of several types of sodas and syrup flavor. Second attempt was late last week, had to park and wait almost 15 minutes for my order to be completed and then they only brought me half the food I paid for so I had to go in and ask for the rest. Last chance was on Saturday. Another long wait for some blackened tenders and then the popcorn shrimp I ordered that was supposed to be a quarter pound was less than half full and room temperature.
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Ray Mullings
All I can say is WOW! I entered the Popeyes in American fork Utah. I came to the counter and waited for a few minutes while 1 person named Jesus ran the entire kitchen and drive through at the same time. I was greeted once but he began to continue try and get the drive in orders done. I waited several more minutes with no help. Eventually, Jesus called out to someone named Mohomad who looked to possibly be a manager of some sort. He said "Mohomad, can you please help me take some orders?" In which This Modomad replied very rudely "I dont know how to take orders" and then he proceeded to take a phone call and walked away. After that I said very loudly "fine, no one wants to help me" and I walked out. Its no wonder this place has bad reviews.
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Jennifer Howard
Seriously. I always have trouble with this location. They always forget my tenders. I just got home and took everything out, missing my tenders...yet again. I was pretty upset - I shouldnt have to check my order every single time before I leave. So I call their number on the receipt...5 times I called. Never got anyone to answer. I tried calling for literally 30 min and not once did someone pick up the phone. Absolute poor customer service. Now I have to drive 30 min because of traffic to get food that I paid for and should have received in the first place. I will avoid this location in the future like the plague. Go ahead and think Im over dramatic but Im not. No exaggeration at all.
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Carrie Barker
20 minutes to get food. Ran out of corn. Gave me a Very small amount of fries in exchange (bag half full). Tenders were lukewarm by the time I got all of my food bagged. Manager complained about 2 "parked cars" in the drive thru. Two employees sitting around waiting for food to cook. I just wish the manager would have acknowledged that I stood waiting for all time, and maybe offered a pie or small drink while I waited. I wont go to the AF location anymore. Service at Thanksgiving Point was faster and friendlier.
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chelsey clegg
Waited over 30 minutes for some damn chicken. No one ever told us we would have to wait 30 minutes to get our food. They served everyone in the restaurant and drive thru before us. We asked for a refund and the manager couldnt apologize for the wait or offer some free food after that. Worst customer service. Lack of management and employees show. This isnt the first time this location has been horrible. Drive the extra 5 minutes to the Lehi Popeyes. Never going to this location again.
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Andrew Bowns
This Popeyes just doesnt measure up to the one in Lehi. Came here with coworkers and as we were about to order and employee started cleaning above the food station area. Dust and other things were falling all over the place. It took the manager too long to notice and by then we had pretty much lost our appetite. Probably best to clean not at peak lunchtime hours. Also I feel like the Lehi location doesnt scrimp on portion size. These guys literally count out the shrimp.
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Kimberly Scivally
I never have wrote a review on a restaurant before but after eating there the other night I just had to. It took at least 30 plus minutes for them to get my food out to me. I wanted to get behind the counter and help them out. It was torture to watch them work. Once I finally got my food it was good. I think I could have gone to Texas Roadhouse next door, ordered a steak and ate by the time I had my chicken. I could see frustration in many other guests as well.
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Doug Goodall
I hadnt been to a Popeyes in a while due to geographical and transportation restrictions. I used to eat at various Popeyes properties around the country back when I was an OTR driver. I was never disappointed. I ate here at this property about a couple of months ago. The chicken was very good - just like I remember it being the prior times I ate at Popeyes. Now that I have a car, I look forward to eating here more frequently. ***Popeyes is my chicken joint.***
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Jonas Bahta
If I could give these guys more stars I would give them 10, the employees at this store go beyond their way to provide the best customer service possible for a fast food establishment, they are courteous and put the customer first, especially Wyatt, he takes really good care of his customers, If im in the area, I will make sure I stop by here, these guys deserve my business, and hopefully yours, this is the best Popeyes in Utah, keep up the grrrrreat work guys!!!
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Jeff Goodall
They didnt have enough people to run the business. I stood in a line that went to the door. I waited 10 minutes. The family in front of me left. Finally someone came to the counter to take orders. They helped the guy in front of me and then it was my turn to order. After placing my order I was told I would need to wait 15 minutes. I cancelled my order, walked out and went across the street to El Pollo Loco where I was served in minutes.