Address: | 1801 S Goliad St, Rockwall, TX 75087, USA |
Phone: | +1 214-304-6129 |
Site: | dairyqueen.com |
Rating: | 3.1 |
Working: | 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–12AM 10:30AM–12AM 10:30AM–11PM |
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Leah Nicole
The first time we tried this place they screwed up our order and we had to drive back to have them fix our order to get what we paid for. We figured it was probably because they just opened. Well here it is again we order a Flamethrower burger as seen on commercials and on their online menu. The lady says, "do you mean a number 1..." "Uh, no not a hungerbuster, the flamethrower on your online menu." She says, "oh ok I know what you mean." We get our order and drive off. I guess its my own fault for assuming that they were competent enough to handle making a burger. Anyways, the burger comes with pepper jack cheese and bacon, neither of which were on the burger. They left the bacon off the first time they screwed up our order. Theyve been open long enough to where lack of experience can be used as a valid excuse. Now its just plain poor employment. My wife was eating her burger and bit down on a rock that nearly broke her tooth! Needless to say, I will avoid this place like the plague! The food was cold, our order was screwed up both times Ive been there and their food is a safety hazard! Wow Dairy Queen, get it together!
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LKBski
Honestly, Zero Stars! Horrible food, awful service, and "GM" said things he shouldnt have! I kept trying to give the benefit of the doubt by returning, but it seems no one has it together and the employees were not trained well. One day I ordered a belt buster (two patties) and was given a hunger buster (one patty), fries were always undercooked, nothing was ever hot. Another day I tried breakfast and was given a burrito that had slimy eggs - I was told they use powder eggs (gag) - and the bacon was cold still...then I was charged twice for my order and the girl refused to fix it or give me back my gift card. The other day they ran out of "steak" fingers...if you want to really call it steak. Only thing they couldnt really screw up was a plain vanilla cone or cup. I think Ill wait for Royce City to open and see how that one is...its closer too. Rowlett was MUCH better, but also much further. Honestly, I will probably only go back for ice cream!
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j ray
Just left from here and was not happy by any means. I was at the window paying for my meal and was watching 2 people making food. The lady making my food dropped it on the floor not one time but 2 times yes it was covered and then put it on the counter to be given to me acting as if nothing happened. I told the window guy that I will not take that he closed the window and I guess remade the food at that point I did not feel good about eating there. So I asked for my money back and the guy at the window was kinda being a smart butt. He had a man bun on top of his head. I asked for the managers number and he said we remade your food I said you should have never served it to me if you knew it touched the ground.i asked for the managers number again he gave it to me. I called left message and nothing from there. Food places should be more customer caring than this. I grew up eating DQ , we will not be eating from this one ever again.
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R kangel
Havent been to Dairy Queen since I was a kid. Back then they didnt open until 11am,..were talking the 70s mind you...But I remember their burgers being really good,...blizzards were awesome on a hot summer day. This new location in Rockwall however,..(only went there one time for breakfast,...) Is, in a word,.."nasty!" Ordered a breakfast sandwich with egg, ham and cheese, They made this sandwich on a hamburger bun??? ....and tater tots. Worst thing that I ever put in my mouth next to maybe Castor Oil! ( still havent gotten over that one!) Maybe their burgers are still okay,..havent tried those yet,..but honestly after that sloppy, greasy, nasty tasting garbage I spent $6.00 on,...I dont think I can bring myself to set foot in there again,...EVER! Took one bite of this sandwich and nearly "blew-cookies!" Threw it in the trash where it belongs. Never going back.
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Hailey Jones
Ants crawling everywhere!! I order a #8 6 pc and the man making my order had no gloves on! How unsanitary! The manager there was unbelievable rude! A whole bunch of teenagers just standing around and the manager has no control over . The place was dirty! It was disgusting I just took my meal to go I couldnt even sit down and wait it was bad! Ive came there before and it was two young black girls in the front area taking orders and they were great! Not sure where they went but they need to come back. That place was good in the beginning but began going downhill fast! This place needs to get shut down!! Only gave a one star because I cant give 0. They also had an old manager named Payton. He was great! The managers now are the worst! Get it together Dairy Queen!
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Jim Stavinoha
Wish I could rate zero stars. Ordered 2 steak finger meals and grilled chicken salad. The steak finger meals had no Texas toast. I asked about it and they ran out of toast. So why sell the meals without toast and not tell the Customer? They said they gave us extra gravy! The fries were greasy and limp. The salad had a piece of under cooked ?hamburger? - hopefully - on top. The packaged crackers were stale. We bought a mini Brownie cookie dough Blizzard and it had no brownie! Worst place in Rockwall - eat Whataburger.
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Karen Richey
Just wanted an ice cream sundae. Sat in the drive thru line for a few minutes and didnt move, no one had gotten in line behind us so decided to park and go in. Only one person in front of me in line but sat and waited 15 minutes for a Carmel sundae, the guy handed it to me but the carmel was so dark it looked like hot fudge so I asked to confirm it was carmel and he said yes. Tried it and something was really off, I just threw it away. Love DQ but not a good experience at the Rockwall location
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Gillana Jones
I hope you have plenty of spare time be prepared to have long wait times.... I sat in this drive-thru about 20 or 25 minutes waiting on an order and then when I get to the window they tell me to pull up because my fries were going to take a minute and a half to cook they were cooking everything fresh because they were about to close. But I was like you saw that you needed fries so why didnt you have some already cooking.
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Steve Puente
Just went through the drive thru and was overcharged. I brought it up to the drive thru attendant who told the manager and she relayed the message that the receipt I was given was the wrong first one and it had been corrected. My bank account only reflects the original overcharge. I dont appreciate being LIED to and do intend to inform the area leader of it. Never again will I give business to a dishonest company.
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Jim Groh
Stopped in to get the family some food and ordered the A1 bacon cheese burger for my wife. This is a sorry attempt at anything even close to the description. The drive through was painfully slow and the staff seemed confused as to what was on the menu. The experience was topped off when they forgot the fries that went with this combo. An overall fail.