Rogue Ales Bayfront Public House

Reviews 3

JE

Jesi Dunlap

My boyfriend and I came upon Rogue when we took a mini get away to Newport in the summer of 2012. We loved the atmosphere, and the free beer samples were great. Since then we have given them the benefit of the doubt, and gone back 3 times. Each time more disappointing than the last.
We order (what is one of our FAVORITE pizzas) the captains pizza, with the exceptions of onions as I cant eat them. The waitress brought us our pizza, after waiting nearly 45 minutes (and about starving by the time it got there!). I took one big bite full of onions. We told the waitress, she apologized and said she would have them make another pizza. She even brought us a basket of fries to help us in the waiting as they were very busy that night. Once she brought the second pizza, it was yet again covered with onions. It was clear at this point the task of leaving them off was far too difficult for the cooks, so i decided I just wouldnt eat. When she returned and saw me sitting, she asked what was wrong. We tried to laugh it off and say it still had onions but it wasnt a big deal, we would take the pizza. She looked over at me with frustration and in a snotty tone asked "What would you like me to do about it?". I was pretty upset, hungry and disappointed in the service we received as we had to pay for our pizza anyways. A few months went by, and we returned, to give it one more shot. This time during lunch hour. Our waiter sat us down at the table and told us they were too busy to serve pizza. We chuckled and explained to him we had driven two hours for their pizza specifically as my boyfriend was very fond of it. He looked at the two of us and said "I dont know what to tell you. You can leave." So we did just that. I know it sounds crazy, but we went back a third time. People have bad days, were all human. We figured there was no way we could get a bad experience the THIRD time. This time much to our surprise, our waitress was friendly and fun. We were sitting next to a group of older people who also werent satisfied with their food once it arrived. We got the pizza we ordered, without the onions and we had almost thought we had died and gone to heaven. But -- the waitress "accidentally" pressed small when putting in our order, instead of the large we ordered. She told us not to worry, we could have the small, and our original order would be out soon. We were definitely thinking this made up for all the previous times we had visited. Much to our surprise she returned with another small pizza, made correctly. She told us that was their way of compensating for her mistake. I dont want to complain too much, but 2 small pizzas ends up coming out be about half of the size of a large pizza. Do the math. She in turn made us pay for the large, and we only received half of the pizza. Now if you ask me, she admitted fault, and told us she would bring us our order, the way we ordered it. Why we should have to compensate for her mistake is beyond me. We should have been given our LARGE pizza that we ordered. Not two smalls that makes up half the food. Needless to say, I will not be returning to another Rogue brewery anywhere. They have to have the most incompetent people working at any given place. Two VERY dissatisfied, repeated customers. We are normal people, who understand mistakes happen and no one is perfect. But enough is enough.

BR

Bridget Olson

Overall a weird and uncomfortable experience. It went something like this: We visited on Monday, January 21 around 3 p.m. We sat at the bar, and were greeted with a gruff, "Are you guys 21?" We politely said yes, then after a getting a weird look from him, we asked if he would like to see our IDs (were both 30 yrs. old, but I will admit we look young). He said, "Well if youre going to offer..." He immediately poured us a "free taste" of Mogul Madness, which is a weird way to put it when you can always taste any beer at no charge. He gave us the tasters, then resumes his very loud conversation with the guy next to us. He had no interest in explaining any of the beers to us, so we just kind of sat there until he was done with his conversation. He then said, "Do you guys know what beer you want?" My husband ordered a Dead Guy Ale (their most famous beer), and the bartender said they were out. Out? The brewery is right across the bay...go get some. As my husband put it, "Thats like a Mexican restaurant being out of tortillas." My husband quickly orders another beer but I said a had a couple questions about the different beers. He did explain a few to me....then quickly said, "What kind of beer are you into?" I said I like a lot of different beers. He seem a little annoyed by this, so I just asked for a couple tastes and then decided on one. I understand that it might be annoying to explain so many different types of beers to each of you guests, but imagine how overwhelming it is to come to a bar where there were at least 20 different beer choices (all Rogue obviously), many of which I had not tried before, and some of the taps were not even labeled. They had a list of beers on a chalkboard tucked away to the side of the bar, barely within in eyesight. I think a sheet of paper or something that describes the beers available would be helpful, if the bartender is not going to offer any sort of beer knowledge at a micro-brewery tap room. Then it came time for food. We were craving chowder so each of us ordered a bowl. When it came out, it looked like a bowl of white gravy. I took one bite and was overwhelmed by the taste of flour. The cook obviously did not make it properly by letting the flour cook out at least 20 minutes. I thought maybe at this point I was being overly critical, so I had a few more bites. It really had no flavor besides the taste of flour and lots of pepper. After a few more bites, my suspicions about the flour proved true when I bit down on a clump I thought was a potato, and instead was a giant clump of flour that burst in my mouth. I was pretty disgusted, so I left a half-eaten bowl of chowder there (which buy the way was $6). We got the bill and the beers were also $6 each. So for two bowls of "chowder" and two pints, our total came to $24, plus tip. Safe to say probably wont be going back.

JE

jeremy freitag

About 3 months ago we decided to take my father to the rogue we knew they would be relatively busy. Upon entering we stood in front of the please wait to be seated sign for 10 minutes before one of the many servers greeted us. By this time their was several people beind us. After about 20 minutes and not having anyone directly talk to us or tell us when a table would be ready my father decided he had enough and we left. Today we decided to give it another try. We were seated almost immediately but our drink orders were not taken. Ten minutes later we were approached gave our drink order and food.I made sure to order a side of ranch with my food. The waitress brought us 4 tasters. (I am 9 months pregnant) no biggie! We Thanked her and several minutes later she brought us our drinks. By this point buisness was picking up. Our food finally arrived from another server my cousin asked for ranch and my husband asked for a plate and fork for his pizza. The server responded with I will let your server know. Eventually we ended up with four things of ranch and 6 dirty forks for 4 people. My husband asked 3x before he got his water glass filled. I caught the attention of the manager Mike and we asked for more Pepsi for the 3 of us that were drinking it and boxes for our remaining food. Mike returned 10 minutes later with a piture of Pepsi that was sloppily put down on the table. Minutes later manager mike tossed down boxes on our table. I looked into the boxes which was filthy with dust dirt and black like substances that resembled rat feces. (I do have pictures). My cousin bethany went to ask for new boxes. 10 minutes later she returned frazzled and with about 7 boxes in her hand. Manager mike got her new boxes but did not give her the time of day for her to tell him about the dirty box and silver ware. We had been their for a very long time at this point we finally gathered up our things and headed to the front. I brought the dirty box and approached mike. I said I want you to see this he quickly grabbed the box out of my hand and responded with I already apologized for that. I said oh well in that case can we get our check. He was very irritated when he was told we needed the check seperated 2 ways. I was looking over my husband shoulders when I noticed we were charged for four things of ranch! Whhhhhat??? Yes it was only 2$ but 2$ that we should of not payed. I tried to point this out and he turned his head and walked out. Their was a line of people who watched and heard all this happen. Its such a sad time for us because living in Newport we love to support local businesses. We are truly dissatisfied and will never return.