Panera Bread
| Address: | 782 N State St, Westerville, OH 43082, USA |
| Phone: | +1 614-797-9200 |
| Site: | panerabread.com |
| Rating: | 3.8 |
| Working: | 6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 6AM–9PM 7AM–8PM |
Location
Photos 100
Reviews 35
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Henry Stringer, Ph.D.
Today (02/26/2015) about 3:30pm I went to this particular location for a meal. There were only a few customers in the restaurant with no employee behind the counter to take my order. However, there was one server to the left behind the counter making a smoothie for a customer, which took several minutes. All the while, she did not acknowledge my presence nor did two other servers who passed by her and went into the kitchen. After she finished making the smoothie and gave it to the customer, she briefly looked my way and continued to ignored me and pretended to work at her station. I waited another few minutes without any assistance and finally walked out very disappointed. I find it hard to believe this happened to me. Was it because Im African American? Or, was it employee incompetence or poor training, or something else. When I told my wife about this she said she has had poor service there also - that servers are not customer friendly and helpful. I think management needs to be aware of this type of poor service.
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Philip Williams
Health code violations. A worker brought the meal out to my son. He took a bite out of the sandwich and realized they did not put any meat on the sandwich. It was just bread and mayonnaise. The same worker came by and realized they had forgotten to put on the meat and took the sandwich back to the kitchen. Instead of making a new sandwich they used the same bread that was handled and already taken a bite out of and placed the meat and cheese on the same bread. THIS IS HIGHLY DISGUSTING AND UNACCEPTABLE! I plan on calling the board of health. Also in the past two months we have ordered broccoli cheese soup and it was COLD!!! I think they need to shut this place down.
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Chris Brown
My family came in today and had a horrible experience. After waiting over 20 minutes we went up to see what the delay was in getting our order We found our food ( including chili and soup ) sitting on the pickup counter despite the fact we had a table alert. The soup and chili were ice cold so we took it back. Then tried to get a coffee which there was none. They never filled the coffee. To top it off the manager was rude and made no apologies that it took 30 minutes to get a mediocre meal. I frequent this location often and service has been on the decline I think I need to find a restaurant that appreciates my business
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Lizzy Miles
This is my hometown Panera. Its a well-run restaurant. I like most items on the menu, including the sandwiches, soups and salads. My favorite bagel is the Asiago and my favorite soup is chicken and rice. I will say I do not care for the kids mac and cheese, but given that Im not a kid, I probably shouldnt have ordered it. It was too rich for me. Do note that this is not a place to go if you have a gluten allergy. Though there are some items on the menu that dont have gluten, they once told me they cant guarantee anything is completely gluten free.
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christina pagan
Not pleased at all I just left I ordered a spinach and artichoke soufflé and a warm chocolate chip cookie well I get to the car and decided to eat my cookie first and its cold ice cold nothing warm about it its laying on top of the soufflé everythings just touching The soufflé did not come in a little box nor did the cookie come in its on bag or wrapper!! Not to mention I stood there for 10 minutes before anyone help me both girls just that theyre looking confused looking around the whole store not paying any attention
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mckenna jackson
Jenna the manager was very rude. They threw my sandwich in the container and when I opened it my meat was everywhere. They are very over priced. My friend asked for a chicken ceaser salad and forgot the chicken, dressing, and fork. They also forgot the baggets and the service was just terrible. Except jaquees was very helpful and kind. I will be calling corporate on Jenna.
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Liz K.
Food is very good, only a small issue with the salad. Wait time was a little long due to lunch rush, but the baguette was forgotten. Id prefer to wait an extra minute and receive everything I ordered the first time. Spoke with the manager who made it right. I would return to this location.
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Heather Davis
I havent been for a few years. Had a gift card so decided to go have some dinner before my nieces choir concert. I was very impressed with the seating situation Wi-Fi capabilities excetera. I was very disappointed with the food the serving sizes and the price for what you actually get.
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James B
The overall service is pretty good at this location however the coffee tends to be cold during the lunch hour. The food is the typical Panera good and the arrangement of tables and seating is pretty good. Otherwise I would give it five stars if not for the coffee.
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Luke Hall
They had an issue with there hot chocolate maker. I explained the problem and they gave me a new one and a gift card. I was very pleased with the way the staff handled the sitaution!
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Anonny Muss
I work in food service and its not just this panera but panera employees always seem to be consistently rude anywhere. Its a shame because the food is typically good.
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Sylvia Schumacher
I love the fireplace! Cozy while enjoying healthy options for lunch. Oh, and the bakery cookies what a great escape from work for a quick, but enjoyable lunch.
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Janet Knapke
I got a delicious and healthy salad. It was a generous portion and fast service. The tables could use some attending to. They needed to be wiped off.
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Bernadette Lopez-Donahue
The weakest Bold coffee, as if it were watered down. We got a refund. Paradise Bakery (from Phoenix) was good until it sold out to Panera Bread!
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Heidi Piaskowski
I paid $2 extra for chicken on my Greek salad to go, and when I got back to work I discovered they forgot the chicken.
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Rocky Ray
Very unorganized. Workers everywhere but didnt know what was going on. Not to mention out of regular menu items.
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Ashley Youngerman
The food is always great! This location has some of the best staff, everyone one is kinda and helpful.
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Thomas Tucker
I dabbed on one of your delivery drivers and she dabbed back, I want u to give her a raise
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Michael Koehler
I love Panara great coffee and their cinnamon crunch bagel with cream cheese is Awesome
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Joe Ruark
$35 for 2 small sandwiches and some soup. Couldnt find a clean table in the building.
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Michael Anderson
quiet atmosphere, great food, good coffee. Ideal place to conduct business.
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Adam Wilson
Fast service good food brought right to table. Nice clean atmosphere
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Mike Koehler
Love Panara
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Michele J. Halverson
Consistantly good food choices and comfy. Always popular.
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William Johnson
Fast service, and it was relatively quiet at rush hour.
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jason gerhardstein
Great food and usually pretty speedy with the service.
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wiley biro
Not the cleanest of locations stay away from the food
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Deb Ellair
Soup and sandwich meals are so homey and delicious.
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Lori Bickel
Ryan was great....excellent customer service.
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shanita turns
I love my job a real nice fun place to wrk
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William Burns
Long wait then most, very crowded at lunch
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Gary Dwyer
prices increase and food items size shrink
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Lauren Miller
A cozy mid-sized Panera close to Polaris.
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Noah Garrick
Bro dude the bread here is 10/10 Panera
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Veronica Davis
Poor service. Food was also not good.
