Donatos Pizza
| Address: | 20116 Van Aken Blvd, Shaker Heights, OH 44122, USA |
| Phone: | +1 216-283-3333 |
| Site: | donatos.com |
| Rating: | 2.5 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
Location
Photos 23
Reviews 17
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Danielle Wills
"DO-NAT-eaTO" By far the absolute worse experience ever! Im originally from Cincy and LOVE the Donatos brand and was a long time customer, however the franchise location in Cleveland in Shaker Heights is a TERRIBLE representation. 11/4/15. About 8:30pm Upon walking into the establishment, with 2 customers already waiting in line the cashier walks from behind counter into the restrooms to began emptying trash, Im assuming apart of closing procedures. A cook had to come out and knock on restroom doors just to bring to his attention that he left two, now three customers including myself waiting. Finally reached the counter only to be handed the wrong order, turns out my order was NEVER made! Good thing I opened the boxes before leaving because the quality of the pizzas-cheese, toppings, crust looked DRY and HORRIBLE! $35 order CANCELLED! The pizza at this location is far from the quality pizza so proudly displayed online and in store. Save your $$, go else where! Donatos on Van Aken is HORRIBLE!
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Ted S
What the heck is wrong with Donatos anymore?!?! They used to be fantastic, but they keep screwing around with their business and its why theyve had several stores close in the area. Their pizza is good, but its expensive, and they dont have room for error. I learned that this particular restaurant changed their Vegy pizza which Ive been ordering for at least two decades from Donatos...apparently they didnt change it at other stores and theres no warning. Oh, and you cant even "make your own" as they no longer have the green olives. What are they like American Airlines of the 1980s and discovered theyll save a dime on a pizza that costs $14? Careful if you order the new pizza they have thinking its the old; its not the same thing and youll likely be disappointed.
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john white
How many bus people are allowed to constantly come in and use the bathrooms, maybe thats why they are nasty. Floors are normally dirty and tables not cleaned. Mold in the parmesan dispenser if theres one out. Maybe the front person could keep it clean instead of goofing off or watching tv. Noticed high turnovers with employees over the last few months and the pizza consistently getting worse. They also handle money, dig in their drawers, and touch their face without sanitizing their hands while touching your dinner plates whinch are in fact normally dirty and dusty from being under the counter. Worries me about whats taking place behind the scenes. Not a place for dine in!
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A Private User
Called to order and was put on hold for longer than ten minutes, then the call just ended, same thing happened again when i called back, finally the guy that picked back up took my order but was extremely rude and unprofessional, and i let them know i was going to pay with creditcard and was put on hold again, once again the call hung up. At that point i decided i was not going to place and order with them. 1 hour later a delivery guy shows up at my job smelling like alcohol. I sent him back with the food and will never order from there again, this location is quite simply put, the worst!!!!!!!!!
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Natural Poetess
To begin with, when I walked into Donatos I had to wait around 8 minutes before an employee by the name of Terma appeared to take my order. Her greeting was very unenthusiastic and unwelcoming as was her general attitude throughout my order. When I asked for dressing on the side, she told me "They all come on the side" in an irritated tone. I ordered 3 Chicken Caprese salads, which are full-sized entree salads, however I was charged for and given 3 Caprese side salads which are smaller without any chicken on them as I requested .(per a family member)
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Katherine Harris
Enjoyed the pizza & service was good. 1st time visiting since they moved into new location from across street. Looking forward to visiting again in the near future because no one has their kind of pizza, thin crusted veggie & chicken, as well as other speciaty items. Id suggest this place for a nice meal because they have the type of pizza I like. Although I wish they had cont the personal pizza throughout the day. Was perfect for one.
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Amy Runnels
I cant really say we hated it as we never got our food. Was given a delivery time of 30 minutes, an hour later pizza still hadnt arrived. Spent 15 minutes trying to call and after three times being put on hold and forgot about I finally got someone to talk to me and told me my pizza was "on the way now". I told them to forget about it… well see if they actually process the refund without my calling again - Im not hopeful :(
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Eric Cleveland
June 1 I was not handled or pleased with the service this evening. Yet after submitting feedback with corporate office. I was happily called by Lillian, the regional manager and the shift manager on duty apologizing for the confusion with my order. Its good to know that a big corporation cares enough to promptly respond to a customer complaint. I will give them another opportunity to earn my future business.
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Tom L
Dont bother ordering online. Theyll never see your order and when you call an hour later to see where your pizza is, theyll lie and say "weve been very busy with deliveries and your pizza will go out in 20-25 minutes." What kind of idiot do they think I am that I believe that the time it takes to make a pizza is exactly how far down in the queue I am? Coming up on 2 hours since I ordered, still no pizza.
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Thomas Slivka
In a previous review I gave them 5 stars. Then last night I ordered a Big Don Italian and a strombolly. The sub I got was just ham marinara sauce and 1 pepper ring. There wasnt any lettuce or any other fixings . This is the second time this happened. Also, I dont think the girl taking the order should be coughing into the phone. We eat here a lot . I use them for work.
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Keeva Williams
Wow Donatos what are you doing? Lots of bad reviews. Maybe since these reviews theyve turned around. We ordered through Uber eats so it was super fast. Only 20 mins. Pizza was good. No complaints. I didnt talk to anyone and Ive never been in there so theres that. I didnt even know there was a location there till today.
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derryck gibaldi
Great service every time whether I ordered on the phone or at the restaurant. Have ordered from this specific location for almost 5 yrs now and havent experienced any big problems. The only issue I have is the delivery can at times be a little slow.
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brianna G
Terrible service wish I didnt pay with my cc. Rep lied and said they called my phone numerous times on delivery yeah right. And when I call they blame me for so called not answering a bunch of jerks. Inconvient will definitely be calling corporate.
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Lauren Boyd
Pizza is good, but the service is always terrible. Employees always on their phones, ignoring customers. This venue has a really cute dining area, but I always feel like Im intruding on the staff whenever I sit to wait for my food!
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Deven Shields
Ordered to an address less than 5 miles away and the food arrived semi-warm and the pizza wasnt even sliced.....as expensive as the food is there should at least be a reason why.
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janice poole
Great pizza and wing dings. Delivery service was excellent. I would definitely recommend to my friend.
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A Private User
Slow! Cold pizza. A bunch of kids working with no direction. Pappa Johns is looking like a good choice.
