Pizza Hut

Reviews 22

CL

Clyde Frog

This location simply cannot get their stuff together. Out of all the times that we have ordered from this location they have gotten the order right maybe 25% of the time. Something is missing or the order was made wrong the rest of the time. Using the online order feature does not seem to help either. You would think that removing the opportunity to mess up the order would improve the accuracy of the product, but not for this location. Check your order before your delivery driver leaves and check your order before you leave when doing carryout. There are no resolutions for the issues either. I do not look for hand-outs and I am a very understanding individual, things happen, but there are no comps given for poor service. Yeah, sure, credit me $0.50 for that cup of sauce you didnt deliver, or have the driver bring me the rest of my order 30 minutes after my food has been delivered - The thing is, I wanted my sauce and my order right. I could understand making a mistake once or twice, or even on occasion, but the poor service at this location is consistent. Even though the Pizza Hut on Bagley is closer to us, they unfortunately do not deliver. IF we ever get Pizza Hut again, we will simply elect to go pick it up because the Parma Heights location has officially lost our business.

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ME

Meera Patel

So, I called in an order for delivery and the employee on the phone said Id get my pizza in a half hour. I called in the order at 6:16 pm! The employee on the phone stated that it will be here in a half hour. Well...a whole hour goes by, and there is no pizza. I called in to see what was going on and I found out that they put the order in for carry out when it was supposed to be for Delivery! The manager Jennifer credited my card and gave me a refund. Put in another order for me and had it delivered. I also ordered a pop and they forgot that after everything else that happened! I put the order in originally at 6:16PM and my pizza did not arrive till 8:15 PM and they forgot my drink on top of everything else! Im very disappointed!!!

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VI

Victoria Rodriguez

Always late, horrible night manager. Placed an order at 8:15 pm stated will be here at 9:09 at 9:35 still no pizza excuse is that they are running behind and the driver forgot the pop so she had to go back to the store then to us. Called talked to the manager & he was very ignorant, not worried about the lateness of the order just a sorry excuse that its her 1st day. The manager said he cant do nothing about it cuz nothing is wrong with order but yet everything is wrong with the order. 35 mins late horrible horrible service never again will I order from that store.

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SH

Sharon Ruff

This place has the poorest business attitude Ive ever seen. After not delivering the pizza I waited over an hour for I called and found out they had taken it back to the restaurant. They said they would bring it back so we wait 45 mins before calling again to find out they had canceled our order!!! And hung up on me when I complained! Poor service.. Poor attitude! Pathetic way to run a business. Wheres the owner???

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MA

Marlene Hodgson

Ordered a thin crust with toppings which were barely any at all. Plus they overcooked the pizza and had barely any sauce on it. This isnt the first time pizza hut ruined our pizza. They are going downhill if you ask me

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RO

Robert J

Its Pizza Hut. My food was good. Delivery was under 30min from when I ordered on a Saturday night. Order was 100% correct and complete. First time ordering from this location and will order from again.

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KH

Khushi Patel

Amazing food. Love their pizzas they are sooooo delicious. The crust is very crunchie. Many choices I love it so much.

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AU

Aury Maldonado

Excellent customer service Ive never had a problem with ordering something they always give me what I ordered

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MA

Marlene Hodgson

They seem to be skimpy on toppings and not one of our favorite places like it used to be

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AL

Allen Holtz

Its a delivery store. The pizza is good, but the staff have no people skills.

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JA

James Ebenger

Really fast service. I literally ordered, left my house and picked up.

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JU

julie luhtala

Three of the past five times, my order has been wrong. :/

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JA

jazmin ponce

Rude employee hanged up the phone, and had an attitude

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TI

Tim Borkowski

Fast service. Good prices. Sometime great specials.

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KR

kristen yantko

Clean but not the nicest employees

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MO

Moe_ 216

I loved the pizza had no problems

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FW

FWENGE MBAMBARA

Taste good pizza and fresh.

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AN

Andrea Workman

Always delicious and quick

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DA

Daniella and Isaiah hicks

Always mess up

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JA

Jacqueline Trill

Pan pizza

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WI

william archer

Good pizza

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CH

Charles Haddad

@

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