|Address:||2733 W Broadway, Louisville, KY 40211, USA|
|Working:||10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–11PM 10:30AM–12AM 10:30AM–12AM 12–11PM|
A Private User
Hilarious encounter with Pizza Hut... we ordered online and I forgot to add a soda so I called their main number. The first call it was busy. The second call rang for 3 minutes and no one picked up. The third time I called I was put on hold for 10 minutes until someone picked up and said "pick up only". I let them know I already ordered online and gave him my phone number and address. He reasked me 3 times my address and phone number and said we didnt have an order. I read him our confirmation number and he said "ok fine its going to take 2 hours". I then asked to speak to a manger and he refused! Then he started cursing at me when my husband got on the phone to straighten out the situation. Again- refused to let us talk to a manger and then started threatening Dave! We thought we were getting pranked! But nope- its just Pizza Hut being ghetto, acting ghetto, and permanently losing two customers. Maybe the owner should try giving us a call?
I order from this location because it is the closest to me but by no means does that make it the best option. I order online to avoid confusion or disconnections from whatever poorly trained employee that may be on shift. That still doesnt help. If youre told your order will be ready at a set time add thirty minutes onto that, minimum. I have had to wait two hours for two pizzas before and they were still cold. No excuse. Just sad.
IF I COULD GIVE A LOWER RATING I WOULD ....THE GHETTO ASS EMPLOYEE COULDNT GET MY ORDER CORRECT TWICE ....I WAS DISCONNECTED. ...HUNG UP ON TWICE. ...THEY SHOULD JUST CLOSE THIS LOCATION. ...FIRE THEM ALL AND START OVER.....ITS SAD THAT THE WEST END HAS TO PUT UP WITH PISS POOR SERVICE AND IGNORANT UNDER TRAINED PEOPLE WHO DONT GIVE A DAM .....WTF
At first I was super happy with this Pizza Hut. We never had any problems delivery took quite long but that happens when ordering from a pizza place. I really enjoyed that they put great portions of toppings on my pizza. But a little upset that lately the pizza has been under cooked. I will still order from here. But hope they fix this problem soon.
I ordered there today and I received smart talking and back talk when I asked a simple question. They said they were short staffed and people were showing up to work late and I had to wait to eat because of pizza huts failure to hire good employees. I ordered at 2 and they said the wait will be 45 minutes to an hour and its still not here.
Took over a hour & a half to deliver a pizza & gave me a fake promotion deal for free cheese sticks that always say Ill get it on my next order they just lost my business & money from here on out sorry service only in the westend try to give them a chance again & they disappointed me again and i stay in the westend✌
Worst Ive ever seen. Ordered 4 medium pizzas with extra pepperoni and extra cheese a $30 order and it was doughy in the center no extra toppings despite being charged for it. Spoke to manager who told me I could always call papa jhons. No offer to make it right @ all.
My first time coming to this location. I am impressed. Roderick took good care of me. He was very friendly but business like. He did a great job helping me and making me feel welcome. The store was clean and smelled fresh. Ill come back.
Terrible service! !! Called in a pizza at 6:30, they stated it would be 15 minutes. Came 45 minutes later, they hadnt even made the pizza. No apologies, jus terrible excuses! No manager to be found, jus terrible! Dont come here! !!
A Private User
The worst pizza hut ever. The lady on phone too busy chitchating with coworkers,then she says something about someone getting shot. I mean I just want a pizza I dont what to hear about Hood stories so I hung up and called papa johns
- B -
Order here often but on website, says theyre closed today. Like what pizza place closes on a Wednesday? Google says theyre open, even has a time table for how busy they are... thats live, but phone just beeps and beeps. Ridiculous.
Ghetto employees and bad service cant get a delivery and its only 8:30 bad experience every time I eat here even had a handicapped friend be talked bad to at this location not real pizza hut standards just west end standards
Extremely rude on the phone my order for some reason bothered the employees everything I asked for was a problem BAD service I would say go to Papa Johns but any restaurant in the west will have bad or terrible service
West Broadway pizza hut have the worse pizza service they never answer the phone and they are very rude if I had a car I will never order from there if I rate them on my experience I will give them a negative 10
Absolutely horrible i waited on hold for fifteen minutes jus for them to tell me they cant deliver here and they just delivered here like a week ago... Dont buy pizza hut ever.....
Theyre so disrespectful...I order pizza and they never deliver to me. When I called to chick whats going the woman hang up the phone on me...so not good employee there ....
A Private User
I order from this pizza hut all the time... pizza is great, timing is great, and the delivery person is always great. I have never had any issues! :)
If you can even order the pizza, its wrong when you get it, if you get it at all. Waited for pizza that never came. My kids party was ruined!
Awesome timing my family ate 2hrs after ordering.. Not to mention getting hung up on and being put on hold
A Private User
Cant even understand the people who work there on the phone!!!!! By far the worst service ever!!!!
HORRIBLE, couldnt get past the girl take my order over the phone 3/18/14 6:30 pm. GHETTO!
Love their options and crust. They can be slow though. And sometimes no delivery option.
Horrible!!! Dont count on delivery because your not going to get your food.
Slow service. Over 33 minutes to get a pizza we called in today!
Because pizza hut has good pizza the staff are friendly
Wanted a $5 "delivery fee"...way to screw your drivers.
They never answer the phone. Very rude. Lazy & ghetto.
Very hard to place an order and delivery time is long
Never had an issue. Always enjoyed my food.
Lazy crew . only 2 working on 6 person crew.
They dont take long to get your pizza done.
Took 4 hours for my pizza and it was cold
They needa fix they damn phone !!!!
Very disrespectful when ordering
Fast, fresh, reasonable price.
A Private User
My name is mondalicia davis
ALWAYS FAST AND COURTEOUS.
Foods Always Hot And Fresh
Bobbie Jo Hollar
Love the 5buck Pizza!!!
I love the food here
Had to wait awhile
Services was Good
They are okay
Hood Rat City
it is good