Address: | 6876 Cincinnati Dayton Rd, Liberty Township, OH 45044, USA |
Phone: | +1 513-755-1630 |
Site: | chipotle.com |
Rating: | 3.4 |
Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
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Jessie Whitney
Worst chipotle Ive ever been to. Me and two friends got there at 9:20 pm, 40 minutes before close. They had all the chairs already stacked up on tables and looked very annoyed. I ordered a quesadilla, which I do at every Chipotle I go to. The woman serving me told the other workers to charge me for a burrito, even though I have always been charged for a quesadilla everywhere else. She had black hair in a braid that went past her pants. After getting my quesadilla, and paying for it as a burrito, it was given to me uncut and just in a half circle. I went back in line and asked if they could cut my quesadilla, which every Chipotle I have been to always does (because why wouldnt they??) The woman looks right at me and says "You can cut it yourself" and tells her other two workers to grab me a knife. I will never return to this Chipotle, and will take my business elsewhere. I am paying (extra btw) for this service, not for attitude.
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Jamila Flowers
I am a very loyal Chipotle customer, and I will agree with others who have commented about this horrible location. I have eaten at Chipotles all over the US and I will say I have NEVER experienced this level of unfriendliness. Majority of the employees are rude or very close to it. All of the good employees quit or are in the process of doing so because the employees are even rude to each other! I despise going to this location but its only a few minutes from my house so I go occasionally. But whenever Im not pressed for time, I go to a great location just five minutes away from there (off of Cox and Tylersville Rd)!! To make matters worse they give you the SMALLEST portions of food Ive ever seen! Then they say that its Chipotles policy? No. I eat Chipotle at least twice a week and at all of the other locations this is not the policy. If possible find another Chipotle or eat the AMAZING First Watch next door!!
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Josh Dickerson
Each Chipotle location in Cincinnati seems to vary in quality of food and staff friendliness (of course, this can be said of almost any fast food joint). This location in particular excels at everything. Ive been to this particular location a few times and its startlingly clean, which Im not used to seeing in a Chipotle restaurant. You always expect cheese crumbs or glops of sour cream on the tables, but not here. Bathrooms are excellent in that regard, too. Anyways, the steak here is always cooked perfectly, i.e. not too chewy and fatty. The rice isnt over-cilantrod, and the chips here actually dont taste like they were dipped in the ocean. The staff here is cool, too. Very friendly service and quick, too! I would drive here out of my way just to get a burrito from this location over any other in Cincy.
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Rob Stanley
This has to be the worst Chipotle anywhere. Half of the staff could care less about the customers and they dont hide that. Forget about using the app to pick up food quick. I have used it three times at this location and every time I have gone to pick up my food they havent even started the order. Not once have they apologized for this either. This last visit made me decide to write this review. Not only was the food not ready 10 min. after it was supposed to be but they got the order wrong. This was not a big order. It was two items and everything was spelled out in front of them bc I ordered with the app. There are other burrito places near and one right across the street... they will get my business from now on.
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Jennifer Grunza
The worst Chipotle Ive ever been to. Extremely skimpy with servings. Not properly prepared. Dining area was extremely dirty...food on floor and tables. They were outbof chicken and beef and we had to wait. I will never go to this location again. Service very subpar as well as if they could care less. 5npeople behind the counter and NO ONE taking carenof the food on floor, customers, etc. Very. Very disappointing. Shame on you Chipotle.
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Tracy Boesken
Chicken always burnt, brown rice always under cooked, if multiple people working the line they never get the order right. Today was the last straw...I asked about the rewards card and the cashier answered my question but then "forgot" to swipe the card-when I asked if I still get credit for todays meal she said "no, my bad". Ive given them too many chances to get it right and they continue to fail. Yeah, Im done.
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Aaron Haucke
I read the reviews about portion size and assumed that the issue was overstated. Holy crap was my serving small. I could see the bottom of the bowl on both ends. Restaurant was clean and food tasted good, but I think next time Ill cross the street and go to Hot Head.
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Pamela Cole
Food is pretty much always good. Better in the afternoons for some reason. Visit frequently and wish it was a little more inviting. Understanding its a busy area and store I try to u understand its probably hard to keep up but I think cleanliness could use some attention.
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BrazBlue
By far the worst customer service ever. Let someone jump in line to buy a gift card, then answered the phone before helping me. My burrito say within grasp, fully made, for 8 minutes before they let me pay for it and eat it.
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Joon bugz
Nice healthy option. Fast, friendly, clean, and a fair amount of seating. A little on the pricey side (for what you get) but to they claim to use quality ingredients...so thats something to be accounted for.
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Ryan Gerken
This location is pretty new and the staff seems to be still "getting it together." I had to wait a long time for my food, but the manager noticed and gave my meal for free, so at least they are trying.
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Maciej Kawalkowski
Love the place and glad to have it close to home. My son enjoys the burritos and says they are really good. I like the burrito bowl. The place is clean and the staff is motivated and nice.
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Brian Vass
How is it possible to only have 1 employee working the assembly line at 1pm on a Sunday? Soooooooo slow. Disappointing to see Chipotles service spiral downwards.
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Deb Allegree
Typical chain restaurant. Menu is the same so you know what to expect. Always the same. Always good. Friendly staff. Clean and well stocked supplies.
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James Leitelt
The meat was under seasoned, took almost 20 minutes for to get my food although I was 2nd in line. Employees seemed grumpy and didnt care.
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Kimberly Oursler
The food was delicious as it always is. I gave it 4 stars because the music was so loud and obnoxious we had to eat outside.
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jessica fry
Best Chipotle in the area. The team is friendly and efficient. The food is always on point and they try to keep it clean.
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Shel Yogess
They put about 2/3 as much as other locations in the bowl. Servings much smaller especially when use app to pick up.
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Henry Morgan
Ive never a problem with this Chipotle. Great service and always in and out in less than 15 minutes even when busy.
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Joseph Prior
Excellent, friendly service and the Chipotle taste youve come to expect. Worth the trip.
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Jennifer Romer
I love the food quality and the staff. Always enjoy stopping in for a burrito!
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denise shearer
3/31/16- best ever! Fresh. Good size. Will definitely go back.
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Donna Jennings
Gluten-free options always good quality food and dependable