Chipotle Mexican Grill
| Address: | 11974 Lebanon Rd, Sharonville, OH 45241, USA |
| Phone: | +1 513-786-6565 |
| Site: | chipotle.com |
| Rating: | 4 |
| Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
Location
Photos 33
Reviews 16
YA
yan vologzhanin
I came in on one of my worst days and came out happier than I could have expected because of an awesome staff. My team and I had a competition that day, and for me, it couldnt have been harder. We had to wake up early, but I overslept and missed breakfast. To make matters worse, I had just started recovering from a week long head cold, and I was sore all over for the whole day. I was so out of it that day that when I drove into the parking lot and parked my car, I walked to the opposite side of the plaza despite the fact that the store is clearly marked on multiple sides. When I walked in, the line moved smoothly and my order was quick. Despite the fact that I was in a hurry to get back before the end of the lunch break, the staff gave ample smiles and cracked good jokes. I was in and out quickly, and it made my day when I needed it most. Good staff is always important, despite how underrated it can be, and this place has the best.
SA
Sarah Tiltman
After a VERY difficult day at work I stopped by this Chipotle on my way home from work. One of those, Ill get off at this exit and see what I see that might sound good for dinner. I usually go to a different Chipotle so it was my first time to this location. THEY ROCKED MY SOCKS OFF!!! Not only did someone greet me from afar as I walked in the door but every single staff member on the line said Hi or made some sort of small talk. And then to top it off a young lady named Davetta offered to give me my dinner for free after I asked about when the carnitas would be back. (I had heard it was being sourced out of England but wondered when it would be appearing in the restaurants) I cant tell you how great I felt upon leaving this place. I waved to all and they all told me to have a great evening. Sure made my rotten day COMPLETELY turn around. Thanks Davetta and gang! I now have a new permanent location to stop at!
PA
Patrick Cutno
Person cleaning put dirty trays (with leftover food still stuck on them) next to the register and the person making my food put my food on it thinking it was clean. The person making my food then promptly left to help the next person in line. No one was around to ring me out and the food prep person didnt bothered to call out for help, he just left me standing there. Someone eventually saw me standing around awkwardly and helped me pay for my food. The food was still good, but not the best service I have ever had. P.S. I asked for a side of sour cream and 20% of the container was occupied with large pieces of corn from how messy the food station was.
AB
abby schaeper
The other day I went in to grab lunch on my break and I thought my bowl looked a little skimpy and when I got back to work I realized that yes, it was extremely skimpy and my bag of chips had less than half the amount in it. I went back upset at the portions I was given for the amount I paid and the young woman who was the manager/supervisor at that time took very good care of me. Im upset that I didnt grab her name, but I want to thank you for helping me and remaking my food. I come to this location all the time because I love it and its just down the street from my work so I was very disappointed, but she made up for it in every way. Thank you.
ZA
Zachary Staley
We came in and the employee asked if we were ordering chicken, which we were. They said they had to cook more. , and gave us a free drink while we waited. We did have to wait a few minutes, as did several others. However the employees remembered what order we had all come in, and served us in that order, which was awesome because I figured we would have to go to the back of the line. On top of that, the manager said our meal was on him for waiting. Great experience. I was most impressed because I was sure we would have to go to the back of the line. Friendly staff. Clean restaurant.
GO
Godzilla James
I like this place because I feel they have higher quality ingredients yet still have their menu items priced just slightly higher than the typical fast food pricing structure. TIP: the parking layout and espescially the LOTS EXIT is laid out very strange. You will find it easier to park in the neighboring KFC parking lot and then walk over to Chipotle. It is just 20 to 30 steps from KFCs lot to Chipotles front door and save yourself the parking lot grief. Please
ST
Stephen Hensley
Heres a hint, ask for extra on everything that they wont charge you on, then maybe youll feel like youre getting your moneys worth. Otherwise enjoy your $7 burrito thats the same size as a soft taco at Taco Bell for $1.09. Im pretty sure most of the employees are stoned or just not paying attention as I have to repeat myself 2-3 times on each thing before they respond. Seem like theyre all too busy socializing with each other.
BI
Bianca Travis
This is by far the worst chipotle in Cincinnati.. I try to give this place a chance sometimes and they all ways mess up .. lettuce was wilted, tomatos werent ripe, chicken was all griessle, the customer service was out the window, everything made sloppy, and cold. Save your money and just go to tri-county less than 4 miles away down the road
RE
Reggie Saunders
My wife and I were looking for a quick, filling lunch and Chipotle is always a good option. Well, not this one. The portions were small and they really skimped on the meat. That was the first time I have eaten Chipotle and been hungry afterward. Its worth the extra time in the car to go to a different location that makes bigger burritos.
RO
Robert Brooksbank
Looks like the recurring point of small portions is true. My burrito was the smallest ever from Chipotle and the ingredients were not up to expected quality. The staff and restaurant condition didnt help my experience. I am Thankful that all Chipotle locations are not this bad.
JA
Jameson Diegmueller
Normally I love Chipotle, but did not have a good experience today. Rice had no flavor and was mush (does that mean over-cooked?) Chicken was very fatty. Most of the tables were dirty and there was only a couple of other customers there eating even. No one else in line.
IS
Isaac G.
Very good service, very good, friendly people. If you dont like something, or if something about their service bothers you, then just talk to them about it up front, you anti-social weirdo, theyre happy to help.
DE
Deb
I am an avid chipotle fan so Ive been to quite a few and this one is by far the friendliest ! Staff works well together and are very personable, even when busy ! Food was great too :)
BR
Brian Gould
We love the food, fast service and customized order process. The steak can sometimes be under done for my taste but still safe. Try a mix of their corn and hot sauce!
AM
Amy Sevic
Everyone at this location is always so nice. I have been to other Chipotle restaurants where everything is really salty but it always tastes just right from here.
EV
Evan Sharpshair
This Chipotle is hit or miss. 3 months a go it was awful. Now it is pretty good. Who knows what we will see in another 3 months.
