Address: | 2101 Middle Country Rd, Centereach, NY 11720, USA |
Phone: | +1 631-981-1112 |
Site: | suffolkpalacediner.com |
Rating: | 3.9 |
Working: | 7AM–1AM 7AM–1AM 7AM–1AM 7AM–2AM 7AM–3AM 6AM–3AM 7AM–1AM |
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JimBob C
Suffolk Palace Diner is usually a 5-star "go to" place for us, except for this last time. Im giving 1 star only because our last visit about a week ago was a bad experience thanks to Lois, our waitress. Lois was inattentive, dismissive and pretty much ignored us. We had to keep reminding her for our drinks at the beginning of our seating when she took our order but much to our dismay, they showed up only after our food came AND only when we reminded her we were thirsty and would really like those beverages that we asked for a looong time ago. We also asked for extra napkins but she never brought them. We needed refills midway through but she never bothered to come by and check on us. Slurping on melting ice because youre desperate for a drink really sucks. I ended up having to ask for more drinks along with the check well after we were done with our meals, after sitting there for about 15 minutes looking around the room for her and trying to get her attention. The diner wasnt filled with a lot of customers either, so there was no excuse other than she just didnt give a crap. I happened to hear Lois on the phone taking an order for someone while I was paying and she was very cold and dismissive to that person as well. I hope the owners read this because, being a person in operations for a firm that has a customer service division, I know how one bad apple could spread a negative perception of a company. If it were up to me, Lois wouldnt be waiting tables, she would be waiting on the unemployment line.
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Christian Antonelli
Staff was friendly, place is clean (and most staff was cleaning while we were waiting to order). So "thumbs up" for cleanliness. My first disappointment was that theres no "low carb" items available, nothing for trying to watch what you eat. (Shouldve gone up the road - I was being lazy) So I ordered a gyro platter, my girlfriend ordered the Nutella French toast. I received a Greek salad app (normal / it was good), then a large plate with a huge raw / cold pita dressed with 4 strips of microwaved and extremely greasy mean then a heaping handful of raw onion and a heaping handful of tomatoes... Worst gyro Ive ever had My girlfriend received 3 slices of tiny French toast with a spoon of Nutella on the top. I make better French toast at home (with larger bread) Now I know why this place is slowly dying. Its a shame because its on such a busy road with so much traffic. Whoever owns this place should consider replacing their GM since, clearly, the current GM is a failure. (Ive been writing this review / waiting for my check for probably 7-8 minutes now, and the wait staff has 1 to 2 tables each)
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Rick Liverano
Typically the food is good. I do look forward to going there. Tonight I have the twin fillets of sole, one stuffed with spinach and feta the other one stuffed with some type of imitation crab. The spinach was obviously frozen spinach and was very very wet and it was very little feta cheese. I havent eaten the so called crab stuffing yet. I brought home a gyro platter for my daughter that had 3 pieces of some pre-shaped gyro meat. This is not what I expect from Greek restaurant diner. I expect it carved off a gyro mold not something bought frozen from Costco or Restaurant Depot. I can make that. Over all I was not happy with the meal ,ESP the gyro, when I called to ask I got the guys up front and they seem to have no control so I cant even blame them. This time our experience was not good and not what it has been. Ill go to Maureens Kitchen for a while on Sunday mornings instead.
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daquan jones
while the diner was very clean and the stafd were very friendly......the french toast deluxe was terrible it was half way done didnt have any flavor . Everything about the service was awful. The food was expensive and wasnt worth what it cost . The large cup sizes are medium size cups and are 3.10 and the breakfast menu had little description . I live in Centereach and im embarassed to have this as my local diner, deli breakfast is much more tasty and inexpensive. I cant speak on lunch or their dinner menu perhaps its the best thing in the world but they breakfast food and menu sucks, Go to lake grove diner , Coram diner, any deli and even IHop will do the job sorry that im being a food critic but understand im disappointed
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Anthony Squitire
I wish I could rate them higher. I only can offer a 3 star rating purely off of nostalgia and variety. Unfortunately, I returned here on a vacation back to my hometown for the first time in awhile and my rose-tinted glasses for this place isnt enough to remind me of the love. The staff is friendly and courteous, so there is that going for them. The prices have gotten a bit on the higher side and the quality of the food is waning from good graces. As you would imagine, that isnt a pretty combination. I did remember enjoying a breakfast platter the second time I went here in my 1 week stay in the area. The breakfast was worth it. The gyro and fries from my first visit back in a few years? I was disappointed.
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A Private User
I love this diner! I guess I could be considered a regular here. I pick up food at least once a week from here. What i especially love is that when you ask for your food cooked a certain way they listen! For instance when u ask for crispy Bacon it is cooked to PERFECTION (they deep fry it which i never knew you can do). They are also very nice. The men that work at the front always smile and joke around with me. I dont think I have ever been in there and seen it "slow", its always packed to the gills with costumers which says a lot!
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Jennifer Parr
Been coming here since I was a young child. The spinach pie and curly fries is always a good choice. Also the service is usually wondeful, plus fast which is a bonus, they even have some decent cocktails and desserts. Was always partial to the chocolate dipped almond horn and I absolutely love the spinach dinner rolls. Open late! I do miss the juke boxes, but its still a great diner.
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david stacey
I like to support my local diner but this one is not worth it. The food is all out of the can. The place is a dump filled with dumpy people. If you are low class celebrating your anniversary by drinking budweisers while talking down on your wife and the waitress, this is the place for you. These are the types of people this place attracts bc its that type of place.
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The Amino Host Club
The only good thing was the look of the place. The food looked horrible, its looked microwaved. Ate a bite of the food and almost threw up. I called the manager over and he constantly was cutting me off and calling me sweetheart. I was appalled at how I was being treated and was being threatened. I will never eat here again nor will I recommend anyone to eat here.
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brian nairb
I wont recommend this place at all, not even to my ENEMY!!! Raw uncooked eggs and omelets! Small portions, home fries cold, grease and old, pancakes and french toast raw and soggy!!! After they change owners it got really bad, the staff still as friendly as usual, but the owner and management are rude, unpleasant and stuck up people!!