Address: | 565 City Island Ave, Bronx, NY 10464, USA |
Phone: | +1 718-412-0888 |
Site: | doncoquionthewater.com |
Rating: | 3.2 |
Working: | 3PM–12AM 3PM–12AM 3PM–12AM 3PM–12AM 3PM–4AM 12PM–4AM 12PM–12AM |
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Chris Tina
First and last time here. I was actually looking for a usual brunch spot for the girls and I but this is not it. We got there and were immediately seated. But we were seated in direct sunlight and thre curtains did not seem to move. It was extremely hot and there was no ventilation. But we did not let that mess up or brunch. The issue arose when one of my girlfriends asked the waitress, Natalie, for the extra mimosa that she thought she forgot. Before we could figure out the situation, she snapped at my friend, saying to wait and that shell get it. That was strike two, but we still didnt let THAT be the reason for a bad experience. We had unlimited mimosas, so when we finished our first round, the waitress finally came by and refilled. She overfilled my glass until it poured out onto the table. An honest mistake. But when 15 minutes passed by, and we asked for napkins to clean it up, it seemed like we were bothering her. The last strike came when one of the girls in our group gave her sister some of her mimosa to try for the first time. Natalie passed by, telling us that she would be charging us for the extra drink. We spent over $250 in that place. An extra $10 for the drink wouldve been nothing if she actually wanted a drink. Heres the kicker: I have no issue paying up to 200% of my bill on tip IF THE SERVICE IS GOOD. However, she automatically added 20% Gratuity to the bill. We assume this is probably why we got such horrendous service. My advice: listen to the reviews. The food is decent. But customer service is everything. I will never step foot in here again.
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Lendr ISO Submissions
I would give it zero stars if I could. Went out with the work team for drinks over here. Everyone was dressed very nicely. I was wearing polo sneakers. They told me the only way I was able to get in was if I purchased a bottle of alcohol. They were trying to charge 500 for the bottle!... they are not in the meat packing district. I have been going to all of the Don Coquis for many years and I am like family to them. However, this particular DC is not affiliated with the actual owners and there are lawsuits going on disputing this. This place is ruining the Don Coqui name. I asked them if I could come in for dinner they said I could, but I would not be able to stay for drinks in the lounge afterwards and that I would have to leave!... I had a party of 7 and they were so nasty and refused my business even though I have told them that I have been to don coqui (just not this one) hundreds of times. Don Coqui is great!.... this place is NOT Don Coqui.....stay away at all costs. If you want to go to a Don Coqui check out the one in city island or in the bronx. Those are the real ones.....this don coqui is FRAUDULENT!!!!! Please do not ever go here.
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beggyboo178
I was there for the first time with my husband and friends celebrating a bday and the experience at the bar with one of the bartender was horrible her name is Tynesha H. So if u ever go there do not let her make your drink, she gave me a watery drink, my first drink of the night and when i told her to change my drink she told me she never served me that drink and couldnt do it when i had the receipt that had her name on it after she charged me (stupid). I had to speak to the manager and she end up makin me the drink after all. That bartender has no customer service at all and no professionalism takin care customers. Every person she was attending was complaining about her service, she will ignore u and will forget she even serve u right on the spot. To work on a business like that you have to have the best customer service and be friendly and be motivated. Only one bartender after her was somewhat friendly her name is Shakira she was getting most of the customers because she was fast and knew how to make the drinks good.
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illiana rosario-urban
My sister wanted to come here for her birthday celebration with a few friends. So we made reservations , on arrival , we were seated promptly on a circular table . This would have been lovely , if the music had not been blaring in our ears . We could not hear each other talk , we ended up texting one another instead. Our waiter Took our drink orders , once they brought us our drinks we were ready to order . 4 Entrees were ordered and 1 appetizer. Entrees were brought out and the appetizer was never even put into the order. So it was weird to have 4 people eating while one watched. We asked for a manager , the appetizer was brought out immediately . We were not billed for it . Our waiter was not to present he took orders , brought a bill and that was the extent of our communication with him. I wish the restaurant had more of a dining vibe instead of a club vibe . There Is no dancefloor , but amazing music so your forced to dance in your seats . Just a weird experience over all . Food was great but all else was blah.
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just jaking
went there last night for my 40th birthday with my family. place was empty, service started out great but very quickly deteriorated. Was two hours before our server found the time to take our food order and by that time they had already brought us two rounds of drinks. people were over served alcohol and we needed to find rides home for people i guess priorities are the drinks. we wound up ordering a ton less food and two of my guests had to leave before the food was even served. and to top it all off $800 is on hold in bank accounts for a $400 check. My debit card was charged twice five hours apart from each other for the same amount. The fact that I also paid 18% gratuity for the non existent service with no say in the matter infuriates me and the fact that they are holding my money hostage is ludicrous. have tried to no avail over the phone and in person to get this resolved all day and all anyone can do is point the finger elsewhere. hopefully my bank can resolve this for me tomorrow. never going back
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K. Hall
May 20th. I had reservations for 10pm sharp. Got a courtesy call May 18th about the size of my party and time. 18 people to celebrate my wifes Bday. Arrive at 945pm. Hosts says your people are not on time. Explained where all on a party bus. Then you say oh, give my your number and i will call you once your table is available. 1030pm no call. Speak with the manager and he says we will accommodate your party. Sit down at 11pm. Everybody orders there food. 1130pm half the group gets there food. 12am the other half. Hosts says we will take 50% off. I say fine. Get the bill she never honors her words. The manager argues with me saying she wouldnt say that. He takes off 100$ and offers cheap house champagne. Laughed at him and who you fooling. They dont honor your reservation. Hosts are liars. The waiters and security are the most honest people in the establishment. Food was great once served. I would not recommend this place for a night out with family or friends.