|Address:||441 Elizabeth Ave, Somerset, NJ 08873, USA|
|Working:||6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–9PM|
Everytime I come here they mess my order up. I mean everytime whether it is busy or not. I ordered a fiji apple salad with extra apple chips and tomatoes and I got no apple chips and no tomatoes in my salad box and a container with 4 little tomato slices. Not to mention they cut all your portions in half everywhere else the containers are always full here I bought a full salad and it was only half way filled same with my broth bowl it was also half way filled after I spent $9 on it smh the workers in the kitchen do not care how they prepare your food. My panini was crapy because they forgot the cheese in my frontega like bruh isnt cheese the main ingredient in a panini lol. My advice is to never leave this place without checking your food thoroughly. I have yet to get my order correct. Sometimes I go to the North Brunswick Panera because the portions are full and they get it right.
This is the worst customer service I have ever experienced. I was told to get anything on the menu, I had to order 4 days in advance; so I did. They got it wrong 4 weeks in a row. Poorly mismanaged, no sense of customer service; they prefer you just walk in and use a tablet to order their over priced food. Inconceivable; in the end, Im given the deer in the headlights look while the staff stand behind the manager roll their eyes. I was offered my order, which was a mess, for free. I told them to keep it. Stay away from Panera. That is all
I order from panera all the time, like constantly. Just today my family ordered online for pickup in the store. We got home and realized they forgot my food. I called the store to tell them and they did not even hesitate. I originally ordered a half soup and salad. When we picked up the lost order, they gave me a whole sandwich, whole soup, twice the amount of bread and threw in a cookie. No questions asked. That was pretty great customer service, even given the original inconvience.
I walked in at 3:30 pm and there was a line of 12 people. They were all waiting for their food and very upset. All the staff were in the kitchen and there was no one at the register. Every single table in the place was dirty and the staff offered no reason as to why the food was taking so long to arrive. This place needs a manager who knows how to to their job.
I ordered you pick two and they gave me half bread which seems someone ate it already. I am so so disappointed. I work in afternoon shift and this is the closest location I have from my work. I will never ever go to this place again even if I have drive 10 more miles.
Good as Paneras go. Its important to know that this is a "to go" store, designed around delivery and self pick-up. There are seats and tables in the building, but only about 4-5 tables and a bench that seats another 4-5 people. Not your regular sit-down restaurant.
This place would be awesome if they could get the orders correct. I dont understand it. I am literally picking my own meal. I am typing in what I want to eat and somehow they get my order wrong EVERY TIME. They either need a new system or new employees.
Worst meal Ive ever had at a Panera. Gave me the wrong meal without my side. I asked for a piece of bread for my meal and was told it comes with it. I only got an apple with a soup that was the wrong kind. Terrible service.
Worst Panera Ive ever been to. Food tends to be just thrown together. Sandwiches fall apart. Out of ingredients about half the time, theyve actually been out of bread. If you have any other Panera near you stick with that.
Had lunch here a couple times. The interior could use an update, but the food was great! Theyll even deliver to your table if you use the Kiosk, which is really convenient. I was also informed that this location delivers.
Strictly a pick-up and go location (although they do have a few bar stools along the wall). Forgot to include the sides (chips) on two out of the three orders I placed. Had to go back in to get it.
Small for a Panera. Staff not well informed about their products. Good Panera food, well prepared, better than average for a Panera, averages out to 3 stars.
pick up place only even though you can dine it. everything is in boxes... Even the salads. Cant get an extra fork if your kids drops his on the floor.
Always good food, healthy and fast. For some reason the orders are more accurate when made on-site at their kiosks rather than through their app.
Incompetent team masquerading as professionals. A simple customized salad order is bungled multiple times. A simple refund took a very long time.
Quick service with helpful and attentive staff. Clean and well stocked. Store sign looks different than other Paneras so a little hard to find.
Bread. New menu options are plus. They have kiosk and online ordering features with phone apps. Cool. I love the technology deployment.
They messed up my order, gave me a full refund, and a cookie. Very friendly and nice staff. Crowded at lunch, but for a good reason.
Nasty i went today ordered a fontega panini it was nasty plus the service is the worst they have this nasty manager never going back
Great food but service is a little on the slow side, even when you order online (young people work there with little enthusiasm).
Great place. Self service ordering and table service, including outdoor seating. Free refills on drinks as well.
This place was dirty at 7:45 in the morning. My smoothie had chunks of ice in it large enough to spit out.
John McNally Jr
Food is great and service is nice. Definitely a place to visit if youve never been to a Panera before.
This is a pickup shop mostly, not much seating but the food is the quality I expect from panera stores.
Theyre often out of what you want to order but their rapid pick up and customer service is great
Panera normally has great food, and this location lives up to that. No issues, and fast service.
Fresh food at a reasonable price. I would not consider the food as a formal full course meal.
Love Panera Bread, But my soup is never hot ... Not sure why.... Soup not severed hot.
Tasty and quick! Use their rapid pick up option as this small location fills up fast
Try the chipotle chicken avocado melt the service is excellent friendly atmosphere
The food is ok but so costly for what it is that I probably wont eat here again.
The worst Panera I have ever been to. 50% of the time the pickup order is wrong.
Went at 8:53pm and manager told us it was closed. Poor customer service!
They always mess up the order ,they always send the wrong FOOD !!!
Great clean salads, wonderful paninis, great healthy drive ks.
Service through the kiosks was fast and easy. Not many seats.
Convenient location. Easy to order and the wait isnt long.
new pandera with emphasis of quick food to go for take out
Excellent table service and food. Very quick.