Acapulco Mexican Restaurant

Reviews 4

SA

Sage Grasshopper

I and my partner have been regulars at the Maplewood Location for 7 years. We have noticed a steady decline in service over the last 8 months, and today we were so offended and disappointed in our experience, we are finally finished with it. We have been in the service industry for a combined 20 years and have never not left a tip before. We entered and sat at the bar. A woman next to us had a full beer and walked out leaving it full. We thought it odd until we received our "service." A young girl came up and asked if my partner would like a drink. He ordered a beer and she got it for him. She then NEVER came back. About 10 minutes later I asked another server, since every staff member but the bartender was behind the bar, if I could order a drink. He was kind enough to place our drink and food order. We asked who our server actually was, and he pointed to the first girl who drew the beer. She still had not come back behind the bar, and a manager looking person in a coral shirt walked by us at least 15 times and also ignored us (But she did give the diners next to us a photo in a frame, to thank them for being "fun" regulars). Our food arrived and was not to order. We asked for condiments and they gave us one. We got up and got our own. The bartender still had not come back, and we finished our meals with no drinks. We put our card on the bar to pay and it was walked past multiple times by the manager looking person. We held it up in the air, we were ignored. I got up and got my own to-go box, with the bartender standing there, watching me struggle with the boxes, which broke in my hands. Finally my partner was able to stop the manager looking (not acting) person, who was trying to make drinks because in the 40 minutes we were there, the bartender never once came back to the bar. She was cordial enough to run the card, but we were so offended at the lack of attention or even professionalism that we left only a dollar tip. I honestly feel like I could have walked out without paying and no one would have noticed. It is so confusing to know who the server is, and I should never have had to ask. We have continued to offer them a chance to increase the standards to what they once were, and we are done making excuses for the new team at Maplewood. I have been forced to write them off as a dying, inefficient and irrelevant establishment. And its a shame, because we have been loyal to them and loved them for so long. I would have happily said this to a manager if I could have gotten any attention at all. On Jan 1, The manager emailed me back saying she was taken aback and offended. She made all sorts of excuses that werent even valid, and if they were as busy as she thought they were, she is sorely underskilled. I was offered an "apology" that was basically, "get over it, I was busy" and no attempt to keep me as a customer.

ER

ERIN GRONVALL

I normally do not write reviews, however after my second visit within a week with the same horrible service I must say something... I work in retail, and work with the public on a daily. I know it can be challenging sometimes to balance a quality service along with keeping a positive work environment. So I appreciate the work put into training Waite staff and effectively serving the public. Today we walked in at 4:00pm and after about 5 minutes of not being greeted, I walked into the dinning room to see there were a total of 6 patrons there. There were no patrons in the bar area so we seated our selves at the bar... it was anther 10 mins till Someone asked us if we would like anything to drink.... by the time we got our water and a drink we waited anther 10 minutes before anyone was able to take our order... after they took our order and brought us chips and salsa there were a few more patrons.. now there were 9 employees in the kitchen and no one was really attentive to our needs. I had needed a refill on water and almost done with my meal... so we finished our meal and sat and waited for our server to explain our bill and she had been over charged. I had the chicken fajitas and wanted a sour cream to go... so she explained that all sides are extra... thats fine with me but the service was awful and she was less then nice. And need I say the 2 times that she did come over she didnt take any of the empty plates or obviously didnt see my empty water that was gone mid meal.... I hope you can improve your customer service so business gets better! I will not be back and will make sure my friends know how horrible your service is!

DA

David Michael Reed

My boyfriend and I almost always go to this Acapulco location, since we live very close by. But tonight we had such terrible service, I was baffled. Our waitress was kind, but super forgetful. My boyfriend received his drink and all the flavoring was gone. Then another server brought out our meal. My boyfriends meal was the completely wrong thing due to miss communication between our waitress and the server. When we got the meal and drink part figured out, the waitress didnt bring anything to him until the food was ready. So he order some chips and salsa, along with their cheese sauce to munch on. Still no beverage for him. The food came, and I had to ask for a refill on my drink, she then forgot about it and when I asked about it, it took her a good 10 minutes to bring it out. She brought out the wrong drink as well. By this point we were both very annoyed and just wanted to get out of there. Our bill came and they didnt comp us for one thing. They messed up too many times. We talked to a manager and he asked what we wanted him to do. I dont really know why we had to even complain about that, to me, it should have just been done and over with. When I told him Id like something comped, he took half off my boyfriends entree. The waitress came back around and didnt apologize, yet again, and barely said a word to us on the way out. Terrible service. Sadly, I wont return. The food is delicious, but I can find another location with better service, Im sure.

SO

Sophia Andrews

1st time: Waitress seemed clueless about the desert menu, and had to check with the manager about almost everything. I asked for guacamole and it never came. Food was great and came pretty fast. 2nd time: Waiter was pretty friendly, but awful service. When we arrived, employees passed us without even acknowledging us. Food took forever to come and people that came after us got their food before us. There was almost no one in the restaurant. Refills are virtually impossible. The place was trashed. A different guy, who looked like a manager, came and told us to "enjoy" even though we had yet to get our food. Finally, our original waiter came and apologized for the wait. He said it would be out in a few minutes. After several more minutes, it came. At least it was hot and good. The fajitas do not have enough guacamole or tomatos. I ended up taking most of my food to go since I filled up on chips while waiting for food. I would not recommend this location. The service has gone very downhill. Try the Ramsey location.