Caribou Coffee
| Address: | 1004 Gateway Dr, Chaska, MN 55318, USA |
| Phone: | +1 952-361-0035 |
| Site: | cariboucoffee.com |
| Rating: | 3.9 |
| Working: | 5:30AM–8PM 5:30AM–8PM 5:30AM–8PM 5:30AM–8PM 5:30AM–8PM 6AM–8PM 6:30AM–8PM |
Location
Photos 33
Reviews 22
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Jolene Kersting
Stopped at the drive thru on Wednesday 3/8 (morning around 8:50) and the woman working the window (was wearing a pink winter coat) was horribly rude. When I was placing my order, she did ask for my Perks number (which was the only good thing out of this entire experience), proceeded to tell me I had a $1 off a large beverage, but then I said I had received an email about a $1 bakery item when you order a medium drink. She was like "no, thats not on your account" I said "no, I received an email that say I can mention the offer, and it started on the 6th". So she says "fine, what can I get you?" So I say "Blueberry muffin and medium white peach berry smoothie" she says "Ill have your total at the window". I pull up, and as I sit there, find the email on my phone. She comes to the window and I try to show her the email and she snaps "yeah, she showed me" while gesturing to a co-worker. She tells me the total and goes to hand me the bag for the muffin and says "oh and were out of blueberry muffins so heres an apple cinnamon one instead" and I respond "no, thats not ok". Why did she not tell me this when I was ordering? Or come to the window to tell me instead of assuming she could just randomly pick a replacement item? Now Im already disappointed in the fact that Monkey Bread has been discontinued, but then to be out of a standard menu item, one that is posted on the main menu outside at all times, I think is terrible. But worse is someone so arrogant as to pick a replacement for a customer, that you know nothing about, and act like its no big deal. I settled for a lemon bread. Without even a napkin in the bag. I drive by this location twice a day, and actually stop frequently, but will now probably drive out of my way to go to the one on Pioneer, even without a drive thru, as their service has always been more pleasant.
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Samantha Neumann
I have been to this location more times than I can count. I only go back for the convenience of not having to drive up the hill to the other location. Every time I go there they happen to be out of the grilled cheese sandwich. I do not understand why an item is listed on the menu, but never available... very disappointing when it has happened at least four times now. Its a frozen sandwich, how are you ALWAYS out? After it happening again today, I will bring my frequent business elsewhere to a place that actually stocks their menu items.
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Katie W
RIDICULOUSLY slow. If you want to wait over 15 minutes to get a coffee, or sit in the drive thru line for nearly 20 minutes, then this is your place. Disappointing, every single time. Staff lacks any customer service skills, and has ZERO hustle. I would recommend keeping this particular Caribou out of your rotation of coffee shops.
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Dylan W
I heard the hyper girl make comments about adderall being her drug of choice while describing her experience to a coworker. She made constant trips out back with people who appeared to be on Meth. The manager told her to keep her head down which makes me feel as though everyone here is on drugs
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Zerkstar83 GO PRO GAMERS
Use to be a good place to go been going for 3 years but now it really has became a nightmare starbucks will be getting our business. When you order a ceambrula an they make carmel coolers instead an still mess them up making them taste like watered down creamer wont be going back
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Kasie Brockway
Randie is delightful and a very professional. She was helpful in recommending beverages for the family. I will be back. Keep up the good work
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Ryan Gerald
I love this caribou! The employees are always cheerful and they have my order ready quickly.
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Kim Anderson
Great coffee, each and every time. I love to start my day with caribou coffee!
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Hayley Niesche
Love this place n the people who work here!
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Cory Jackson
Neil is very personable and well groomed.
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Deanna Reich
Very good place to get your coffee.
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Sway Fritz
Good coffee and food. Drive thru
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Amanda
Slow staff, coffee is whatever.
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Cindy Frederick
This location is always GREAT.
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Jenny Schaan
They obviously need more help!
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Beth Muehlenhardt
Excellent customer sevice!!
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Andy Whisney
Love the drive-thru!
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John Majkozak
Very good service.
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Jessica Taylor
Always so friendly
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Ronnie Bottenfield
Great coffee
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Nate Peterson
Its caribou
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A Private User
Nice place!
