Pizza Ranch
| Address: | 3492 Chicago Dr, Hudsonville, MI 49426, USA |
| Phone: | +1 616-669-7030 |
| Site: | pizzaranch.com |
| Rating: | 4.1 |
| Working: | 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–7PM |
Location
Photos 100
Reviews 18
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A Private User
I went to eat at the Pizza Ranch around 4:30 and sat down at a table and after 30 min the waitress came over and told us we had to move because the table was "reserved". Even though we had been sitting there for a half an hour and there was no sign. At this point the entire restaurant was full when we asked where we were suppossed to sit they split our party up and part of our party was forced to stand. When I went to the counter to ask what was going to be done I was told by a short blond that it was our fault that we should of known bettter and she preceded to scream when another employee tried to stop her and she told him to shut up. I was totally shocked and couldnt believe we were being treated this way. I decided to walk away. As we were standing there we watched as others were forced out of there table also, customers were shocked. What amazed me the most was the fact that they continued to take customers money even though there was no food in the buffet and no tables! When people expressed concerns they were told tough! Terrible customer service I will never go back!
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A Private User
I used to enjoy the fried chicken at Pizza Ranch. However, I no longer go there due to the poor customer service. I ordered the fried chicken. When I got my order at the counter I could smell it - it was burnt. When I asked the counter girl if this chicken was over cooked, hoping she would replace it, she replied, "Its normal." Then when i asked to replace she insisted that, "it was normal. really." 3 of the 8 pieces were inedible. This is what happens when you leave children in charge of a restaurant. Two years of patronship all down the tubes becuase of 8 pieces of chicken. Dont waste your money.
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Elizabeth Shoemaker
This place sucks. The food was old heated under lamps 2 long. Far too many employees staring you down and lurking back and forth in front of your table. The staring made me and my husband very uncomfortable and was ridiculous. Even if your waiting to collect plates you wait and you dont pace back and forth and stare. I wouldent go here ever again was expensive for terrible food. I am going to call and ask for a refund. Way too mamy employees paceing lurking wandering you couldent even walk they were swarming the buffet area. 7 people wandering around lurling staring.
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Randy Sheldon
I really like pizza ranch, but this one needs better employees. It was not busy and there were messes on the floor and dirty tables. The 2 young girls working just kept walking around chatting with each other. They walked by us a couple times right over the dirty floor and past the tables needing cleaned. They also never cleared our plates till who I assume was the manager said something. Food quality was good, and the uplifting music was great to hear. I will return again.
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Laura Johnson
Its OK if you like soupy mashed potatoes and cold biscuits. We stopped in for fried chicken to go. It took 20 minutes for our meals to be prepared and my daughter got 3 measly potato wedges with her chicken. Customer service was slow and as I watched the kids in the kitchen, evidently no one knows how to hustle. I will stick to KFC for fried chicken and by-pass the Ranch. Ive learned my lesson.
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jimmiller49329
It was very reasonably priced, drinks included in the price. The staff was very welcoming and friendly. They had a good selection, the good tasted great and it seems every time we went back up to the buffet they had a different kind of pizza. If they dont have the kind of pizza you want you can ask them to make it and they make sure you get the first slice. We will definitely go back.
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Antony Becker
Sometimes the employees take the pizza "into the back" and say they will bring it out when theres space.... but then the pizza doesnt make it out to the bar. Instead of denying the pizza to customers who specifically ask for it as your bringing it to the back, share it with them! If it werent for that happening on multiple occasions it would be 5☆ as the pizza is always delicious!
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Robin Brock
When we first got here. Had to go to restroom. Came out and Ron was paying and the hostess ask if he paid for his self. He told her that he paid for all three. So then we go to the table. Water all over it and milk. Not very clean inside either. I will go to the Muskegon store next time where I know the staff is better and the ranch is clean. Really think the staff sucks.
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Jonathan Mast
Friendly service and good pizza and broasted chicken. It was a bit cold in the restaurant the day I was there although in fairness to them they were remodeling. UPDATED: Now that the renovations are done the restaurant is fantastic and the team is great to work with. Highly recommended (and remember if you dont want pizza or chicken they have a GREAT salad bar too!)
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Rachel Ramos
The new Pizza Ranch in Holland is awesome! The food is delicious and the service is great. The staff is friendly and the facilities well kept. I was greatly impressed with the food and the many options they offer in coffee/tea, fountain drinks, desserts and food. The chicken there is one of the best I have ever had.
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Tammy Derks
We all felt sick. Told the Holland branch manager just incase others had felt sick after eating a few bites. He said no. No apology or anything. As soon as we got home we vomited. It must have been food poisoning. I will never go back. And the staff were not concerned at all or willing to comping ate in any way.
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Steve E.
Excellent food. The chicken is great but this establishment needs to do something about putting the buffet line in the center of the restaurant to make it more accessible. Theres a new Pizza Ranch going up in Holland and its not that far of a drive for a more enjoyable dining experience.
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David Anderson
Clean place. Staff is very friendly. Salad bar had fresh items. Pizza buffet was interesting in its combinations but tasted so-so. The rest of the buffet items were canned institutional. Good place to take kids as there were lots of them.
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S-P Townsend
Their fried chicken is better than other Pizza Ranch locations. Seating is tight but at least there is more of it after recent renovations. They even opened up one of the extra rooms for general seating the last time we were there.
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A Private User
They have the best chicken, potatoes and dessert pizza. We also love the pizza. When we had a problem with one of our pizzas, they gave us a good discount on our next visit! That is the way to satisfy your customer.
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Jonathan Nies
This Pizza Ranch has a decent buffet but is much smaller than the other Pizza Ranchs in the area. The food has gotten better recently, and it seems theyve gotten better at restocking the pizzas during the rush hours.
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Joel Johnson
Had a small promblen. When told a employee all I got was a not my promblem. When we talked to the manager he yelled at us demanding who was at fault. No one ever fixes the promblem or said sorry. We will not go back.
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Angela Backstrom
Pizza Ranch is a great restaurant but this one is BY FAR the smallest one I have ever been to. The food is still good but go to the new one in Grand Rapids on 28th street instead! Much bigger with more selection.
